Troubleshoot leak on back or Autoclave.
Model: Tuttnauer - t-edge 11
Model Type: Autoclave
Custom Field:
Notes:
Asset ID: 13147024
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fulton Market Animal Hospital - 8024
Department:Depreciation Start Date:Physical Location: sterileDepreciation Term: yrsSerial #: 23070571
1-30-26 JK Cannot close out due to timesheet is locked for other tech. Informed Lawrence.
1/22 KKelch placed on hold due to multiple failed attempts to schedule
1/20 KKelch called Maggie to schedule for today between 11 and 1 pm. Left VM.
1/16/2026 CRamen left a vm for Maggie to return call to schedule.
1/14/2026 CRamen emailed to re-schedule for Tuesday 1/20/2026 with tech arrival between 11-1 due to tech in accident. Escalating to another Tech TBollman
1/12/2026 CRamen Logged email confirming Tuesday 1/13/2026 with tech arrival between 1-3pm.
1/12/2026 CRamen left a vm Maggie for a returned call to schedule. Placing On Hold and escalating to AM. Cannot return to dispatch. Received teams message fro DNakoff that Maggie is no longer there and to email: mark.lill@teamtag.com and keaton.huckabee@teamtag.com. Logged email requesting Tuesday 1/13/2026 with an arrival window between 12-2pm.
1/9/2026 CRamen left a vm Maggie for a returned call to schedule
1/8/2026 CRamen left a vm Maggie for a returned call to schedule for Tuesday 1/13/2026 with the tech arrival between 1-3pm.
1/7/2026 CRamen left a vm Maggie for a returned call to schedule for Tuesday 1/13/2026 with the tech arrival between 1-3pm.
1/7/2026 CRamen KFricke just moved from AP to RFS today
10/10/2025 CRamen spoke with Maggie and scheduled for Wednesday 10/15/2025 with tech arrival between 1-3pm. Maggie is the contact the day of service 407-403-3101
🔧Work Performed
After evaluation, troubleshooting, and testing al valves to make sure they were no loosed or causing any steam or leaks, verified valves were working as intended, Water tank was not over filled, and all proper steps.
- customer said it just started to happen so I made sure tank was not over filled or that the waste water reservoir was not causing this (alarm would of been going off if that was case)
- checked the all purpose valve
- I narrowed down any loose fittings for water tube.z found one that was loose which I was able to correct though.
- I noticed the drain filter had a fault come up and investigated further and customers said hey tried cleaning it
And it keeps going off still. After more troubleshooting and testing. I found it was the drain filter that is worn and that it need replacing.
x1 drain filter (P/N:CMT511-0048)
🔍Technician Findings
Unit had slight leak at back/bottom of sterilizer.
⚠️Problem Description
Troubleshoot leak on back or Autoclave.
Model: Tuttnauer - t-edge 11
Model Type: Autoclave
Custom Field:
Notes:
Asset ID: 13147024
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fulton Market Animal Hospital - 8024
Department:Depreciation Start Date:Physical Location: sterileDepreciation Term: yrsSerial #: 23070571 https://www.ebiotrack.com/workorder.php?wo=68873
📋
Outbound to +14074033101
Completed Jan 20, 2026
1/20 KKelch called Maggie to schedule for today between 11 and 1 pm. Left VM.
📋
Outbound to +14074033101
Completed Jan 16, 2026
1/16/2026 CRamen left a vm for Maggie to return call to schedule.
📧
Email: EMSAR Request for service at Lovet Pet Health Care - Fulton Market Animal Hospital - 8024 (Email to schedule service)
Completed Jan 12, 2026
To: mark.lill@teamtag.com; keaton.huckabee@teamtag.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Lovet Pet Health Care - Fulton Market Animal Hospital - 8024 (Email to schedule service)
Body:
Hi Maggie Egan,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Tuttnauer Autoclave Repair
Here’s the location information we have on file:
Location:
Lovet Pet Health Care - Fulton Market Animal Hospital - 8024
802 W Fulton
📋
Outbound to +14074033101
Completed Jan 12, 2026
1/12/2026 CRamen left a vm Maggie for a returned call to schedule
📋
Outbound to +14074033101
Completed Jan 9, 2026
1/9/2026 CRamen left a vm Maggie for a returned call to schedule
📋
Outbound to +14074033101
Completed Jan 8, 2026
1/8/2026 CRamen left a vm Maggie for a returned call to schedule for Tuesday 1/13/2026 with the tech arrival between 1-3pm.
📋
Outbound to +14074033101
Completed Jan 8, 2026
📋
Outbound to +14074033101
Completed Jan 7, 2026
1/7/2026 CRamen left a vm Maggie for a returned call to schedule for Tuesday 1/13/2026 with the tech arrival between 1-3pm.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: maggie.egan@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308849Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024Address: 802 W Fulton Market Chicago, IL 60607Device: Problem Description: Troubleshoot leak on back or Autoc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: maggie.egan@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308849Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024Address: 802 W Fulton Market Chicago, IL 60607Device: Problem Description: Troubleshoot leak on back or Autoc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: maggie.egan@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308849Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024Address: 802 W Fulton Market Chicago, IL 60607Device: Problem Description: Troubleshoot leak on back or Autoc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: maggie.egan@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308849Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024Address: 802 W Fulton Market Chicago, IL 60607Device: Problem Description: Troubleshoot leak on back or Autoc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 30, 2025
To: maggie.egan@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308849Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024Address: 802 W Fulton Market Chicago, IL 60607Device: Problem Description: Troubleshoot leak on back or Autoc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 23, 2025
To: maggie.egan@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308849Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024Address: 802 W Fulton Market Chicago, IL 60607Device: Problem Description: Troubleshoot leak on back or Autoc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 16, 2025
To: maggie.egan@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308849Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024Address: 802 W Fulton Market Chicago, IL 60607Device: Problem Description: Troubleshoot leak on back or Autoc
📋
Outbound to +14074033101
Completed Oct 10, 2025
10/10/2025 CRamen spoke with Maggie and scheduled for Wednesday 10/15/2025 with tech arrival between 1-3pm. Maggie is the contact the day of service 407-403-3101
Jan 12, 2026 11:11am
@Charles Ramen
Could you send an email to schedule this one to Mark Lill and Keaton Huckabee?
Maggie is no longer with Lovet
mark.lill@teamtag.com and keaton.huckabee@teamtag.com
📅
WO-01308849 - Virtual Tech - Field Repair - Chicago - Lovet Pet Health Care - Fulton Market Animal Hospital - 8024
Jan 30, 2026 8:00am – 9:00am
Work Order: WO-01308849
Account: Lovet Pet Health Care (Formerly Arizona Pet)
Customer Case Number:
Location: Lovet Pet Health Care - Fulton Market Animal Hospital - 8024
Address: 802 W Fulton Market, Chicago, IL 60607
Manufacturer:
Model #:
Serial #:
Contact Name: Kayla West
Contact Phone: (312