Use this password to access the kiosk: 27@4TXL!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
10/13/25 NFloyd - Per Jerry: Please schedule a technician to be onsite on 10/17 @ 12:00PM with a fully configured router. Please have the technician call Higi support while onsite. If connectivity is not restored by replacing the router Higi support will engage the client’s NOC team for assistance. We are coordinating this visit based on NOC team’s availability.
10/10 MOwens Per Matt sending to WM as there is no local tech available to complete this repair by the due date.
🔧Work Performed
10/76/25 PC- Connectivity
Technician Findings upon arrival: Found unit fully functional not online.
Actions Taken/Work Performed: Replaced modem on unit and unit is back online. Spoke with Jerry at Higi and did some troubleshooting to make sure unit is good. Spoke to L2 and told then what Jerry at Higi said the old modem was the problem.
Final Resolution: Unit passed all function test.
🔍Technician Findings
10/76/25 PC- Connectivity
Technician Findings upon arrival: Found unit fully functional not online.
Actions Taken/Work Performed: Replaced modem on unit and unit is back online. Spoke with Jerry at Higi and did some troubleshooting to make sure unit is good. Spoke to L2 and told then what Jerry at Higi said the old modem was the problem.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Tech will be shipped replacement WIFI Router.
Technician must call Higi support while onsite.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order
Special Instructions: Store Intervention Follow up: NOC team checked for connectivity issues and none were found. Please schedule a technician to be onsite on 10/17 @ 12:00PM with a fully configured router. Please have the technician call Higi support while onsite. If connectivity is not restored by replacing the router Higi support will engage the client’s NOC team for assistance. We are coordinating this visit based on NOC team’s availability.
Use this password to access the kiosk: 27@4TXL!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📞
Call
Completed Oct 17, 2025
Tech worked with Jerry from HIGI. Kiosk is online and working.
Oct 10, 2025 4:14pm
@Jessica Foley for WM
Oct 14, 2025 10:37am
Placed WO-01308854 in L2 screening for the new parts order for shipment to Praelow's hotel can be put in place. @Phillip Castillo