Use this password to access the kiosk: 37LCF3T7
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Tried to log into kiosk and couldn’t, PC stuck on repair screen. Replaced PC, reorganized all wires and removed obsolete accessories. Placed all connections back into there proper ports and powered up PC, waited 15 minutes and PC wouldn’t boot up even though TP Link showing solid green light. Had to connect Systech router from trunk stock for PC to boot up and log into kiosk, TP Link wasn’t connected to Publix network. Connected TP Link to Publix network and removed Systech router used from trunk stock. While performing Higi PM, couldn’t set recommended resolution for touchscreen due to top monitor not working and screen for resolution went to top monitor. All other functions passed during Higi PM and came up on touchscreen. Didn’t have to replace BP components due to issue was with PC and BP test passed during Higi PM. Follow up will be needed for top monitor replacement, contacted L2 Support to deploy PC.
🔍Technician Findings
Kiosk showing offline with display showing off higi station currently under repair, top monitor displaying black screen. Wires unorganized and printer still in kiosk cabinet.
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
***MUST COMPLETE PM AFTER REPAIR***
Use this password to access the kiosk: 37LCF3T7
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Merge KMY Kiosk
📞
Call
Completed Oct 15, 2025
Needs a follow up for a top ad monitor
📋
Outbound to +18136342924
Completed Oct 10, 2025
Per Destiny, It has a message unavailable. She rebooted, same message. cannot check BP. Screens and LEDs are working.
📅
WO-01308860 - Repair/PM - KMY8202F - Sun City - Publix 732
Oct 15, 2025 12:30pm – 1:30pm
Work Order: WO-01308860
Account: HIGI LLC
Customer Case Number: SD-327283
Location: Publix 732
Address: 4854 Sun City Boulevard, Sun City, FL 33573
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-761
Contact Name:
Contact Phone:
Contact Email:
Due Date: 10/16/2025