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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308891 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Poplar Bluff Regional Med Ctr North — 3100 Oak Grove Rd, Poplar Bluff MO, 63901

Oct 10, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (293 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 14, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 17, 2025
3 business days (counted)
Running total: 4 of ? biz days used
0d
▶ Clock Running
Status: Completed
Oct 17 → Oct 19, 2025
0 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Closed
Oct 19 → Oct 20, 2025
1 business day (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: 07e-Partial Project
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: Oct 10, 2025 Invoiced: Oct 24, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Oct 14 Scheduled ▶ Running 1 1
Oct 14 → Oct 17 Tech On Site ▶ Running 3 4
Oct 17 → Oct 19 Completed ▶ Running 0 4
Oct 19 → Oct 20 Closed ▶ Running 1 5
Oct 20 → Oct 23 07e-Partial Project ▶ Running 3 8
Oct 23 → Oct 23 WO Correction Needed ▶ Running 0 8
Oct 23 → Oct 24 Incomplete ▶ Running 1 9
Dispatch 0.0d
Coordinators 1.5d
Field Work 4.4d
Incomplete 1.0d (excluded)
Billing 7.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Field Work
4.4 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
7.9 days
Over SLA
Created: Oct 10, 2025 Due: Dec 31, 2026 Completed: Oct 24, 2025 (433 days early)
📅
8.9 days Total Age
⏱️
6.0d in Ready to Bill Longest Stage
🔄
12 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025
Visit 5 Oct 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534703
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Angela Taylor
Owner
Shelby Robinson
Created
Oct 10, 2025
Work Orders from this Case (1)
WO-01308891 (current) Invoiced
FCO • Derick Velazquez
Created: Oct 10, 2025 • Closed: Oct 23, 2025
Completed with minor delays
Invoiced • 145 days old
🚨
Primary Delay 6.0 days stuck in "Ready to Bill"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
3.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
9.0d
WO Correction Needed
1.9d
Incomplete
1.0d
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/10/02025 ALuman - dispatch to Derick Velazquez for site continuation
🔧 Work Performed
FCO81 IMPLEMENTED
🔍 Technician Findings
FOC81 IMPLEMENTED
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 10, 3:12 PM
Case Number: 00534703
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
5 Work Order Created Oct 10, 4:01 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-13T04:00:00.000+0000, 2025-10-13T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-13T12:00:00.000+0000
💵
2x Expenses Added Oct 10, 5:25 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
🔧
Status: Tech On Site by Derick Velazquez Oct 14, 9:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 16h
💵
Expenses Added Oct 14, 2:54 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 14, 3:44 PM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Oct 15, 12:36 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
5x Labor Added Oct 15, 12:51 PM
Type: Labor
Status: Open
Qty: 0.5, 6, 3
⏱️
Labor Added Oct 15, 3:32 PM
Type: Labor
Status: Open
Qty: 11
⏱️
▶
2 4x Labor Added Oct 16, 11:40 AM
4x Labor Added → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 2.5, 1
⏱️
Labor Added Oct 16, 12:11 PM
Type: Labor
Status: Open
Qty: 3
⏱️
Labor Added Oct 16, 1:19 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 16, 6:13 PM
Type: Labor
Status: Open
Qty: 6, 0.5
⏱️
Labor Added Oct 16, 11:18 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Oct 16, 11:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 14h
💵
4x Expenses Added Oct 17, 12:57 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 17, 11:45 PM
Type: Labor, Expenses
Status: Open
Qty: 11
💵
3x Expenses Added Oct 18, 10:04 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Derick Velazquez Oct 18, 10:21 PM
From: Completed
To: Closed
Duration in Previous: 1d 22h
⏳ 1.0 business days
⏱️
Labor Added Oct 20, 11:13 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 11:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 23, 2:05 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 2h
⚠️
Status: Incomplete by Derick Velazquez Oct 23, 3:14 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1h 8m
🏁
Status: Closed by Derick Velazquez Oct 23, 11:05 PM
From: Incomplete
To: Closed
Duration in Previous: 7h 50m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 24, 9:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 9m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 30, 2:08 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 6d 4h
📄
Status: Ready to Bill by Timothy Amburgey Oct 31, 10:21 AM
From: WO Correction Needed
To: Ready to Bill
Duration in Previous: 20h 13m
⚠️ 5.6 business days
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 18h
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245892

Bottlenecks

Tech On Site
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00534703
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Oct 13, 8:00 AM
Created
Oct 10, 4:01 PM
Invoice #
SM-245892

Work Details (37)

Name Type Status Qty Amount Date
WL-02966963 Expenses Open 1 $0.00 Oct 10, 5:25 PM
WL-02966964 Expenses Open 1 $0.00 Oct 10, 5:25 PM
WL-02970053 Expenses Open 1 $0.00 Oct 14, 2:54 PM
WL-02970195 Expenses Open 1 $455.48 Oct 14, 3:44 PM
WL-02971408 Expenses Open 1 $0.00 Oct 15, 12:36 PM
WL-02971409 Expenses Open 1 $0.00 Oct 15, 12:36 PM
WL-02971410 Expenses Open 1 $0.00 Oct 15, 12:36 PM
WL-02971432 Labor Open 0.5 $0.00 Oct 15, 12:51 PM
WL-02971433 Labor Open 6 $475.00 Oct 15, 12:51 PM
WL-02971434 Labor Open 3 $237.50 Oct 15, 12:51 PM
WL-02971435 Labor Open 0.5 $465.00 Oct 15, 12:51 PM
WL-02971436 Labor Open 0.5 $0.00 Oct 15, 12:51 PM
WL-02971736 Labor Open 11 $0.00 Oct 15, 3:32 PM
WL-02973002 Labor Open 5 $475.00 Oct 16, 11:40 AM
WL-02973003 Labor Open 5 $475.00 Oct 16, 11:40 AM
WL-02973004 Labor Open 0.5 $620.00 Oct 16, 11:40 AM
WL-02973005 Labor Open 0.5 $0.00 Oct 16, 11:40 AM
WL-02973010 Labor Open 2.5 $0.00 Oct 16, 11:43 AM
WL-02973011 Expenses Open 1 $0.00 Oct 16, 11:43 AM
WL-02973012 Expenses Open 1 $0.00 Oct 16, 11:43 AM
WL-02973013 Expenses Open 1 $0.00 Oct 16, 11:43 AM
WL-02973014 Expenses Open 1 $0.00 Oct 16, 11:43 AM
WL-02973051 Labor Open 3 $237.50 Oct 16, 12:11 PM
WL-02973121 Labor Open 1 $0.00 Oct 16, 1:19 PM
WL-02973514 Labor Open 6 $475.00 Oct 16, 6:13 PM
WL-02973515 Labor Open 0.5 $310.00 Oct 16, 6:13 PM
WL-02973956 Labor Open 1 $0.00 Oct 16, 11:18 PM
WL-02974432 Expenses Open 1 $0.00 Oct 17, 12:57 PM
WL-02974433 Expenses Open 1 $0.00 Oct 17, 12:57 PM
WL-02974434 Expenses Open 1 $0.00 Oct 17, 12:57 PM
WL-02974435 Expenses Open 1 $0.00 Oct 17, 12:57 PM
WL-02975868 Labor Open 11 $155.00 Oct 17, 11:45 PM
WL-02975869 Expenses Open 1 $0.00 Oct 17, 11:45 PM
WL-02976220 Expenses Open 1 $0.00 Oct 18, 10:04 PM
WL-02976221 Expenses Open 1 $0.00 Oct 18, 10:04 PM
WL-02976222 Expenses Open 1 $0.00 Oct 18, 10:04 PM
WL-02976903 Labor Open 0.016666666666667 $380.00 Oct 20, 11:13 AM

Details