Tech notes Need new Ad monitor
Use this password to access the kiosk: J7N74MT2
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. After the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
12/23 SRogers: Missing photo affidavit attached and moved back to closed. Thank you.
12.19.25 hshaw - missing pic showing SN#
12/17/2025 PER HIGI PERFORM PM WITHOUT TOP MONITOR> DO NOT WAIT FOR REPAIRS
RETAIL LOCATION NO NEED TO MAKE AN APPOINTMENT. PLEASE PM ASAP
12/5/2025 Per HIGI perform PM without top monitor. DO NOT wait for repair. RFS
871-0001-02R OUT OF STOCK RC 10-13-2025
🔧Work Performed
Preformed a PM on higi station did not pass due to top monitor needed to be replaced. higi is online and everything else is fully functional. I completed user test after I did the PM. I let the pharmacy know the higi is out of service until repair is completed.
🔍Technician Findings
PM did not pass due to Top monitor not working properly. Everything else is fully operational.
⚠️Problem Description
PERFORM PM. DO NOT WAIT FOR REPAIR.
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech notes Need new Ad monitor
Use this password to access the kiosk: J7N74MT2
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. After the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
Dec 10, 2025 1:32pm
@Jessica Foley @Leona Coonrod Since we already know that the top monitor is OOS, we cannot complete that repair at the same time as the PM.
Please create a separate WO for the needed repair.
Dec 11, 2025 8:30am
Spoke with Leona - confirmed that the PM for this location was completed on 10/10/25 on WO-01226920.
A new PM is not needed.
We will update this WO to be a Repair only for the top monitor which is out of stock.
Dec 11, 2025 8:39am
@Melissa Owens We removed Max from this WO since the top monitor is not available and the PM is already complete. This will WO will remain as Repair only pending the top monitor.
Dec 19, 2025 10:34am
@Maximilian Tucker do you happen to have the pictures showing the SN# of this unit? If so, please attach it. Thank you.
Dec 22, 2025 9:17am
@Maximilian Tucker Please see this WO correction and either upload the requested photo or a copy of the missing photo affidavit. Any questions or concerns, please let me know and I'll be happy to assist. CC @Matthew Bateman