Work Order 360 View

🔒 Internal CSA Notes

10.31.25 hshaw - missing 7 quality pictures, chat jMurray.

Missing BOL

10-30 Pgreen FSE was not able to close on time due to parts order issue.

**CONFIRMED SCHEDULED** Just need skillset on tech

10/28/25 AJinerson - Call logged on WO-01308835. 

Called POC Iris, George answered and confirmed tech visit for tomorrow, 10/29 with ETA between 10:30 AM - 12:30 PM. 

George or Iris will be POC on site tomorrow and can be reached directly at (504) 658-3088. 

They confirmed they received the unit on site. 

George also said he's affiliated with the Joe W. Brown Rec Center - WO-01308916 and said he can confirm scheduling tech visit for them as well. 

Confirmed scheduling for 10/29 with ETA between 8:00 AM - 10:00 AM and George said he will communicate this with Eric Dudley as well. 

10/28/25 AJinerson - Called POC Eric needing to confirm scheduling tech visit for 10/29 between 8AM-10AM arrival. 

No answer, left VM regarding this service. 

10/28/25 AJinerson - Rec. notice that FSE RButler will be servicing the below 3 Higi Installs on 10/29 - past SLA, communicated with ASM, due to tech having to travel to this area to ensure it's an EMSAR tech servicing WOs and our local FSE not available this week (out of state).

Unable to assign 3 WOs to FSE until skillset assigned to him. FSE has EMSAR U course assigned to him and is to complete on 10/28 to service on 10/29.

WO-01308834

WO-01308835

WO-01308916

10/27/25 AJinerson - Via Teams - Following up w/ SUP/team on how to proceed with these 3 Install WOs due tomorrow 10/28 since local tech is traveling out of state to cover work, and we have been requested to not use WM for this matter.

Teams message to ASC chat about issues w/ assigning all 3 WOs to FSE due to skillset issue.

10/24/25 AJinerson - Teams message to team to see what our options to send EMSAR tech for installs on 10/28 are as local tech will be out of state covering other Higi/HCP work.

10/24/25 AJinerson - Spoke with ASM Nikki who confirmed units have been picked up for all 3 installs and are all set to be delivered to each site on Mon. 10/27 and asking for install date of 10/28.

WO-01308834

WO-01308835

WO-01308916

10/24/25 AJinerson - Per email w/ ASM: As of 10/21 these kiosks have not yet been picked up, team notified Higi of this and the pick up should be addressed shortly. . 

10/23/25 AJinerson - Discussed w/ tech SUP in scheduling meeting regarding 3 Install WOs in NOLA area all showing install date of 10/28. Our local EMSAR tech will be out of state covering HCP WOs. Tech SUP following up with ASM for more info needed on WOs and if we are to proceed w/ EMSAR tech.

Ready Date 10/21/25 BA

🔧 Work Performed

The kiosk was moved as there is no power outlet near the set location. Kiosk secondary screen was installed and secured following the manufactures guidelines. Unit was powered on, and the unit was inspected for any damage. No damage was noted at time of installation. Unit passed the "Installation check list" There is NO hardwired internet at this location and there is NO CAT cable for this connection. Unit was connected to the HOUSE GUEST WiFi and is operational. Signal Strength is good and emails were sent. Unit was wiped down, and unit was placed in the corner of the entryway so that the power cord can reach its location. Staff is fine with its location and states "It's Perfect right there" Mrs. Alexander signed the installation form and unit is ready for service.

🔍 Technician Findings

Arrived to find this HiGi kiosk in the main entry area ready for installation.

⚠️ Problem Description

Special Instructions: 3 of 3 orders Note: ALL 3 ORDERS WILL REQUIRE the AHA “My Life Check” panels installed. off-site back up: Natasha Robinson 504-658-3014 / 504-421-4596 BRENDAN- set kiosks up as WIFI for delivery, NOTE: location is in the process of getting hardwired so install the wiring for hardwired to make it easier for tech at revisit later higi will pick up kiosk 10/22 from Emsar Emsar tech to install 10/28, tech will need to bring wireless keyboard. Tech will need to call and speak with contact to schedule their visit timeframe. Model of Kiosk: mew 2025 Alt Config higi will pick up kiosk 10/22 from Emsar How will higi connect to the internet: Wifi Ship Date: higi will pick up kiosk 10/22 from Emsar Delivery Date: Installation Date: 10/28/2025 Additional Info or special requirements 3 of 3 orders Note: ALL 3 ORDERS WILL REQUIRE the AHA “My Life Check” panels installed. off-site back up: Natasha Robinson 504-658-3014 / 504-421-4596 BRENDAN- set kiosks up as WIFI for delivery, NOTE: location is in the process of getting hardwired so install the wiring for hardwired to make it easier for tech at revisit later higi will pick up kiosk 10/22 from Emsar Emsar tech to install 10/28, tech will need to bring wireless keyboard. Tech will need to call and speak with contact to schedule their visit timeframe. Location the unit should be installed at lobby Link to the Work Instruction, required checklist on page 5 https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1  Technician MUST check out with a call to EMSAR’s Tech Support **IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation.  If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.  Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.   Use this password to access the kiosk: miker0me0g0lfech0  Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.   Alt configuration link https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Alt%20Config/WI-ST-354%20Higi%20Alt%20Config%20Chassis%20Installation%20Process%20001%2010-02-2023.pdf WI-ST-354 Higi Alt Config Chassis Installation Process 001 10-02-2023.pdf

📄 Description

Higi Alternate Configuration Station WiFi

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Oct 31, 2025 11:37am

@Joi Murray​ please provide the 7 quality pictures.

 

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