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WO-01308945 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Oct 13, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (9 biz days early)
Active: 44 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 17, 2025
4 business days (counted)
Running total: 4 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Oct 17 → Dec 17, 2025
40 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Oct 13, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Oct 17 Assigned ▶ Running 4 4
Oct 17 → Dec 17 Scheduled ▶ Running 40 44
Dec 17 → Dec 17 Tech On Site ▶ Running 0 44
Coordinators 44.6d
Field Work 0.8d
Billing 11.6d
✓ SLA Met
Coordinators
44.6 days
Over SLA
Field Work
0.8 days
Billing
11.6 days
Over SLA
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
44.0 days Total Age
⏱️
40.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
53.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534865
6008014669
Closed
28U SYS-LC-1260IIE Contract ends 09/30/2026 includes Repair PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7117C DEAEK02676 1260 Infinity II Diode Array Detector HS G7116A DEAEM02057 1260 Infinity II Multicolumn Thermostat G7167A DEAGY00419 1260 Infinity II Multisampler G7111B DEAEV00742 1260 Infinity II Quaternary Pump G7121B DEAEJ03577 1260 Infinity II FLD Spectra
Priority
High
Origin
Web
Reason
New Case
Contact
Riley Curd
Owner
Leona Coonrod
Created
Oct 13, 2025
Work Orders from this Case (2)
WO-01308945 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Oct 13, 2025 • Closed: Dec 17, 2025
WO-01308946 Invoiced
EOQ • Larry Alberty
Created: Oct 13, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 40.6 days stuck in "Scheduled"
⏱️
Total Delay 53.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
40.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

16 Oct 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1260IIE Contract ends 09/30/2026 includes Repair PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7117C DEAEK02676 1260 Infinity II Diode Array Detector HS G7116A DEAEM02057 1260 Infinity II Multicolumn Thermostat G7167A DEAGY00419 1260 Infinity II Multisampler G7111B DEAEV00742 1260 Infinity II Quaternary Pump G7121B DEAEJ03577 1260 Infinity II FLD Spectra
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
DEC 2025 LC PM

Timeline

📞
▶
3 Case Linked Oct 13, 8:50 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01308945
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 17, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-12-17T14:00:00.000+0000
🚨 41.0 business days
🔧
Status: Tech On Site by Larry Alberty Dec 17, 10:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 60d 19h
✔️
▶
2 Status: Completed Dec 17, 4:45 PM
Status: Completed → 8x Labor Added
⏱️
8x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 2, 1, 20
🏁
Status: Closed by Larry Alberty Dec 17, 4:55 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 1:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 2m
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jan 6, 4:26 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250617
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 40.6 business days (threshold: 2.0 business days)
Exceeded by 38.6 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00534865
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Dec 17, 9:00 AM
Created
Oct 13, 8:51 AM
Invoice #
SM-250617

Work Details (8)

Name Type Status Qty Amount Date
WL-03040959 Labor Open 2 $513.00 Dec 17, 4:48 PM
WL-03040960 Labor Open 1 $0.00 Dec 17, 4:48 PM
WL-03040961 Labor Open 1 $0.00 Dec 17, 4:48 PM
WL-03040962 Travel Open 20 $180.00 Dec 17, 4:48 PM
WL-03040963 Travel Open 20 $0.00 Dec 17, 4:48 PM
WL-03040964 Parts Open 1 $0.00 Dec 17, 4:48 PM
WL-03040965 Parts Open 1 $0.00 Dec 17, 4:48 PM
WL-03040966 Parts Open 1 $0.00 Dec 17, 4:48 PM

Details