Q-00030522
Wheelchair lift is having lifting issues.
SN: 510688
The technician will need to evaluate the unit and determine if parts are needed for repair.
10/13 KSmith -- Sent email to schedule for tomorrow morning
🔧Work Performed
10/14, dhope, checked and replenish hydro fluid,, serviced and ops ck'd
🔍Technician Findings
i10/14, dhope, found lift failing to fully raise ..
⚠️Problem Description
Q-00030522
Wheelchair lift is having lifting issues.
SN: 510688
The technician will need to evaluate the unit and determine if parts are needed for repair. https://www.ebiotrack.com/workorder.php?wo=68895
📄Description
Ricon: Classic Wheelchair LIfts; S-Series and K-Series
📧
Email:RE: JAWONIO - 260 North Little Tor Road -- Lift Repair -- WO-01308972
Completed Oct 13, 2025
From: dino.patrikis@jawonio.org
To: ksmith@emsar.com
yes
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, October 13, 2025 10:33 AM
To: Patrikis, Dino <dino.patrikis@jawonio.org>
Subject: JAWONIO - 260 North Little Tor Road -- Lift Repair -- WO-01308972
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hi Dino,
We received the request for service
📧
Email: JAWONIO - 260 North Little Tor Road -- Lift Repair -- WO-01308972
Completed Oct 13, 2025
To: dino.patrikis@jawonio.org
CC:
BCC:
Attachment: --none--
Subject: JAWONIO - 260 North Little Tor Road -- Lift Repair -- WO-01308972
Body:
Hi Dino,
We received the request for service on your lift.
Would tomorrow morning work for the technician to come onsite, between 9-11am arrival?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications
📅
WO-01308972 - Repair - Ricon-Classic Wheelchair Lifts - New City - JAWONIO - 260 North Little Tor Road
Oct 14, 2025 9:00am – 10:00am
Work Order: WO-01308972
Account: JAWONIO
Customer Case Number: N/A
Location: JAWONIO - 260 North Little Tor Road
Address: 260 North Little Tor Road, New City, NY 10956
Manufacturer: Ricon Faiveley
Model #: Ricon-Classic Wheelchair Lifts
Serial #: 510688
Contact Name: Dino Patrikis
Contact Phone: 845
Timeline
📞
Case Linked Oct 9, 12:06 PM
Case Number:00534276
Subject:L2 review - EMS
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Oct 13, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 13, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 0m
🗓️
▶
2
Status: Scheduled Oct 13, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-14T13:00:00.000+0000
⏳1.0 business days
✔️
Status: Completed by Darrell HopeOct 14, 8:04 PM
From:Scheduled
To:Completed
Duration in Previous:1d 7h
⏱️
▶
2
3x Labor Added Oct 14, 8:10 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:7m
⏳2.5 business days
📄
Status: Ready to Bill by Diane PattonOct 16, 1:57 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 17h
⚠️7.0 business days
📨
Status: Invoice Pending by Diane PattonOct 24, 12:02 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:7d 22h, 0m
⏳2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number:SM-244678
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.8 business days (threshold: 1.0 business days)