Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308975 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Allergan Inc — 8301 Mars Dr, Waco TX, 76712

Oct 13, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Sep 18, 2025
⚠ 112 biz days overdue
Active: 96 biz days
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 19, 2025
3 business days (counted)
Running total: 4 of ? biz days used
92d
▶ Clock Running
Status: Reschedule
Oct 19 → Mar 5, 2026
92 business days (counted)
Running total: 96 of ? biz days used
Created: Oct 13, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Oct 14 Assigned ▶ Running 1 1
Oct 14 → Oct 19 Scheduled ▶ Running 3 4
Oct 19 → Mar 5 Reschedule ▶ Running 92 96
Coordinators 4.1d
⚠ Overdue
Coordinators
4.1 days
Over SLA
Created: Oct 13, 2025 Due: Sep 18, 2025 (168 days overdue)
📅
96.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527863
6008073864
Closed
28U SYS-GC-7890-E Repair OTS part installation
Priority
High
Origin
Web
Reason
New Case
Contact
Rene Palacios
Owner
Leona Coonrod
Created
Sep 17, 2025
Work Orders from this Case (2)
WO-01304810 Invoiced
Repair • Maria Davis
Created: Sep 17, 2025 • Closed: Oct 29, 2025
WO-01308975 (current) Reschedule
Repair • Maria Davis
Created: Oct 13, 2025
On Track
Reschedule • 142 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Maria Davis ARP to site is 151 miles. Zone 4
⚠️ Problem Description
28U SYS-GC-7890-E Repair OTS part installation
📄 Description
7697A Headspace Sampler, 111
📞 Call Description
SEP 2025 GC ERQ

Timeline

📞
Case Linked Sep 17, 8:32 AM
Case Number: 00527863
Subject: 6008073864
Status: Closed
🚨 18.0 business days
📋
▶
3 Work Order Created Oct 13, 9:35 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🗓️
▶
2 Status: Scheduled Oct 13, 8:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-10-16T15:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Maria Davis Oct 19, 12:23 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 15h

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00527863
Closed

ℹ️ Work Order Details

Status
Reschedule
Priority
PC
Type
Repair
Branch
N/A
Technician
Maria Davis
Scheduled
N/A
Created
Oct 13, 9:35 AM
Invoice #
N/A

Details