Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Virtual Tech - Field Repair • P3
📍 CONVIVA - EliteHealth Pembroke Pines (06085) — 1380 S Hiatus Road, Pembroke Pines FL, 33025
Oct 13, 2025 → Oct 14, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 13 → Oct 13 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 13 | Assigned | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 14 | Scheduled | ▶ Running | 1 | 1 / 3 |
| Oct 14 → Oct 14 | Tech On Site | ▶ Running | 0 | 1 / 3 |
10/13/2025 LHill-rec'd email from Shirley-
Name of person you are speaking with: Shirley Gonzalez
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? No
Parts Deliver (if applicable)
Have the shipped parts been received? N/A
Can you confirm the parts numbers below have been received?
If part numbers cannot be confirmed, can you provide the quantity of parts received?
If parts have been received:
Where will the technician be able to locate them onsite? N/A
If parts have not yet arrived but have an ETA:
Can the parts be placed near the equipment? N/A
If not: Is there a designated area for parts?
Onsite Point of Contact
Will you be the onsite point of contact on the scheduled date? Yes
Best phone number for the technician to use: 786-502-1635
If "No" above: Please provide the name and number of the onsite point of contact:
see logged email.
10/13/2025 LHill-sent email to Shirley to see if she can confirm the scheduling questions.
10/13/2025 LHill-rec'd email from Shirley-
Yes that’s that will work. The location info is correct.
10/13/2025 LHill-sent email to Shirley Gonzalez at sgonzalez1@convivasolutions.com to schedule to tech visit. Offered 10/14 between 10am-12pm.
10/13/2025 LHill-LM at 786-502-1635 for Shirley Gonzalez to schedule tech visit. (was going to offer 10/14 between 10-12.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02969582 | Labor | Open | 1 | $119.00 | Oct 14, 9:35 AM |
| WL-02969583 | Labor | Open | 1 | $119.00 | Oct 14, 9:35 AM |
| WL-02969584 | Labor | Open | 1 | $119.00 | Oct 14, 9:35 AM |
| WL-02969585 | Travel | Open | 20 | - | Oct 14, 9:35 AM |
| WL-02969586 | Travel | Open | 20 | - | Oct 14, 9:35 AM |