Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308977 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech - Field Repair • P3

📍 CONVIVA - EliteHealth Pembroke Pines (06085) — 1380 S Hiatus Road, Pembroke Pines FL, 33025

Oct 13, 2025 → Oct 14, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 16, 2025
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Oct 13, 2025 Completed: Oct 14, 2025
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0 / 3
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0 / 3
Oct 13 → Oct 13 Assigned ▶ Running 0 0 / 3
Oct 13 → Oct 14 Scheduled ▶ Running 1 1 / 3
Oct 14 → Oct 14 Tech On Site ▶ Running 0 1 / 3
Coordinators 1.0d
Field Work 0.2d
✓ SLA Met
Coordinators
1.0 days
Field Work
0.2 days
Created: Oct 13, 2025 Due: Oct 16, 2025 Completed: Oct 14, 2025 (2 days early)
📅
1.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00534874
Equipment repair
Closed
Brewer flex making loud noise room 7
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shirley Gonzalez
Owner
Virtual Tech
Created
Oct 13, 2025
Work Orders from this Case (1)
WO-01308977 (current) Invoiced
Virtual Tech - Field Repair • Elkin Barahona
Created: Oct 13, 2025 • Closed: Oct 14, 2025
Completed with minor delays
Invoiced • 142 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/2025 LHill-rec'd email from Shirley-

Name of person you are speaking with: Shirley Gonzalez

Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? No

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? No


Parts Deliver (if applicable)

Have the shipped parts been received? N/A

Can you confirm the parts numbers below have been received?

If part numbers cannot be confirmed, can you provide the quantity of parts received? 


If parts have been received: 

Where will the technician be able to locate them onsite? N/A


If parts have not yet arrived but have an ETA: 

Can the parts be placed near the equipment? N/A

If not: Is there a designated area for parts? 


Onsite Point of Contact

Will you be the onsite point of contact on the scheduled date? Yes

Best phone number for the technician to use: 786-502-1635

If "No" above: Please provide the name and number of the onsite point of contact: 

see logged email.



10/13/2025 LHill-sent email to Shirley to see if she can confirm the scheduling questions.


10/13/2025 LHill-rec'd email from Shirley-

Yes that’s that will work. The location info is correct.


10/13/2025 LHill-sent email to Shirley Gonzalez at sgonzalez1@convivasolutions.com to schedule to tech visit. Offered 10/14 between 10am-12pm.


10/13/2025 LHill-LM at 786-502-1635 for Shirley Gonzalez to schedule tech visit. (was going to offer 10/14 between 10-12.

🔧 Work Performed
10/14/25 EBar. I have performed an inspection to verify the proper functioning of this examination table in room 7. The footrest bearing was found to be dry. It is lubricated and functioning properly.
🔍 Technician Findings
10/14/25 EBar. Site schedule to inspect an exam table in the room N 7. BREWER COMPANY - 5701 ID 13114067 S/N 07285640057017
⚠️ Problem Description
Brewer flex making loud noise room 7 https://www.ebiotrack.com/workorder.php?wo=68897

Timeline

📞
Case Linked Oct 13, 9:17 AM
Case Number: 00534874
Subject: Equipment repair
Status: Closed
📋
2 Work Order Created Oct 13, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
2 Technician Assigned Oct 13, 11:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 32m
🗓️
2 Status: Scheduled Oct 13, 2:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-10-14T15:00:00.000+0000
🔧
Status: Tech On Site by Elkin Barahona Oct 14, 8:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 26m
⏱️
3 5x Labor Added Oct 14, 9:35 AM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Elkin Barahona
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 33m, 0m
🏁
Status: Closed by Elkin Barahona
From: Tech Off Site
To: Closed
Duration in Previous: 3m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 16, 11:17 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
2.0 business days
🧾
Invoice Created Oct 18, 3:46 PM
Invoice Number: SM-243685

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00534874
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Elkin Barahona
Scheduled
Oct 14, 11:00 AM
Created
Oct 13, 9:45 AM
Invoice #
SM-243685

Work Details (5)

Name Type Status Qty Amount Date
WL-02969582 Labor Open 1 $119.00 Oct 14, 9:35 AM
WL-02969583 Labor Open 1 $119.00 Oct 14, 9:35 AM
WL-02969584 Labor Open 1 $119.00 Oct 14, 9:35 AM
WL-02969585 Travel Open 20 - Oct 14, 9:35 AM
WL-02969586 Travel Open 20 - Oct 14, 9:35 AM

Details