Midmark Service Request Dispatch Authorization - WO-00114696
Closed
Zone 1
Dispatch Type Repair Email rhonda.cole@carrollthc.com
PROBLEM SUMMARY
MGIV Wireless control issues
ADDITIONAL NOTES
tech will need 50 lb weights in case calibration is needed. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 732004 002-10369-00 1.00000
Ship Exchanged Open 732004 002-10050-03 1.00000
10/15/25 RCook- Received confirmation from Rhonda Cole to schedule for 10/20/25 with an arrival time between 8-10AM. Asked Rhonda if there will be a designated area for the parts when the tech arrives. See logged email on WO-01308984
10/15/25 RCook-
10/15/25 RCook- Emailed Rhonda Cole to schedule for 10/20/25. Arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01308984. 10/15/25 RCook- LM with site to schedule. See logged call on WO-01308984 10/14/2025 LHill-Called (678) 341-9881 for Ronda Cole. Left message letting her know that once tech is in the room that it could take 30-45 mins per chair. Advised her to call back so we can get this scheduled. 10/13/25 KHardison- Spoke to Hailey regarding WO. Advised that a coordinator will call for scheduling once shipping is confirmed for parts.
🔧Work Performed
Replaced Wire Scale Control Kit and Foot Control Kit, Calibrated Unit, tested unit, and returned to service.
🔍Technician Findings
unit has no functions
⚠️Problem Description
Zone 1
Dispatch Type Repair Email rhonda.cole@carrollthc.com
PROBLEM SUMMARY
MGIV Wireless control issues
ADDITIONAL NOTES
tech will need 50 lb weights in case calibration is needed. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 732004 002-10369-00 1.00000
Ship Exchanged Open 732004 002-10050-03 1.00000
Email:Re: EMSAR Request for service at Carroll Total Healthcare PC (Email to schedule service)
Completed Oct 15, 2025
From: rhea.cook@emsar.com
To: rhonda.cole@carrollthc.com
Hi Rhonda,
Wonderful! I will let our technician know. The tracking number is 1ZE444250375767503. Once these parts arrive will there be a designated area that the technician can locate the parts?
Thank you,Rhea CookAccount Service Coordinator II - Floater & Trainer937-365-7445rhea.cook@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If y
📧
Email
Completed Oct 15, 2025
10/15/25 RCook- Emailed Rhonda Cole to schedule for 10/20/25. Arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01308984.
📞
Call
Completed Oct 15, 2025
10/15/25 RCook- LM with site to schedule. See logged call on WO-01308984
📧
Email: Re: EMSAR Request for service at Carroll Total Healthcare PC (Email to schedule service)
Completed Oct 15, 2025
To: rhonda.cole@carrollthc.com
CC: abby.jinerson@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Carroll Total Healthcare PC (Email to schedule service)
Body:
Hi Rhonda,
I apologize, I left out the offered date for these repairs. Our technician can be onsite on 10/20/25 with an arrival time between 8-10AM. Please let me know if this date and time works for your facility. Thank you!
Thank you,
Rhea Cook
Account Service Coordinator II - Floate
📧
Email: EMSAR Request for service at Carroll Total Healthcare PC (Email to schedule service)
Completed Oct 15, 2025
To: rhonda.cole@carrollthc.com
CC: abby.jinerson@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Carroll Total Healthcare PC (Email to schedule service)
Body:
Hi Ronda Cole,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repairs on your Midmark exam tables.
Here’s the location information we have on file:
Location:
Carroll Total Healthcare PC
410 Peachtree Pkwy
Cumming, GA 30041
Contact:
Ronda Cole
(678)
📋
Outbound to +16783419881
Completed Oct 15, 2025
10/15/25 RCook- LM with site to schedule. See logged call on WO-01308984
📋
Outbound to +16783419881
Completed Oct 14, 2025
10/14/2025 LHill-Called (678) 341-9881 for Ronda Cole. Left message letting her know that once tech is in the room that it could take 30-45 mins per chair. Advised her to call back so we can get this scheduled.
📋
Outbound to +16783419881
Completed Oct 13, 2025
Spoke to Hailey regarding WO. Advised that a coordinator will call for scheduling once shipping is confirmed for parts.
📅
WO-01308984 - Repair - 626 (Series) Chair - Cumming - Carroll Total Healthcare PC
Oct 20, 2025 9:00am – 3:00pm
Work Order: WO-01308984
Account: MIDMARK
Customer Case Number: SR 1473622 WO-00114696
Location: Carroll Total Healthcare PC
Address: 410 Peachtree Pkwy, Cumming, GA 30041
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2238340
Contact Name: Ronda Cole
Contact Phone: (678) 341-9881
Cont
PDF
SRA_WO-00114696_ver1
Oct 13, 2025
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10-20-2025 Carroll Total Healthcare PC 5
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10-20-2025 Carroll Total Healthcare PC 7
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10-20-2025 Carroll Total Healthcare PC 1
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10-20-2025 Carroll Total Healthcare PC 2
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10-20-2025 Carroll Total Healthcare PC 3
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10-20-2025 Carroll Total Healthcare PC 4
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10-20-2025 Carroll Total Healthcare PC 6
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10-20-2025 Carroll Total Healthcare PC 8
Oct 20, 2025
Timeline
📞
Case Linked Oct 10, 3:57 PM
Case Number:00534721
Subject:Midmark Service Request Dispatch Authorization - WO-00114696
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Oct 13, 9:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Oct 13, 11:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1h 31m, 0m
📅
Status: Ready for Scheduling by Jessica SellsOct 13, 4:35 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:4h 59m
👷
▶
2
Technician Assigned Oct 14, 12:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 47m
🗓️
▶
2
Status: Scheduled Oct 15, 11:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-10-20T13:00:00.000+0000
⏳4.0 business days
⏱️
5x Labor Added Oct 20, 9:57 PM
Type:Labor, Travel
Status:Open
Qty:2, 0.5, 1.25, 34
✔️
Status: Completed by Henry HolmesOct 20, 10:20 PM
From:Scheduled
To:Completed
Duration in Previous:5d 10h
🏁
Status: Closed by Henry HolmesOct 20, 10:38 PM
From:Completed
To:Closed
Duration in Previous:17m
⏳2.2 business days
📄
▶
2
Status: Ready to Bill Oct 22, 2:11 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2m
💰
Status: Invoiced by Nancy SuarezOct 22, 2:17 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
⏳4.0 business days
🧾
Invoice Created Oct 27, 12:21 PM
Invoice Number:SM-244381
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)