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WO-01308995 ↗ ServiceMax

Vera Whole Health • Inspection • PSM

📍 Vera Whole Health - Eastside Anchorage — 1450 Muldoon Rd.,Suite 100, Anchorage AK, 99504

Oct 13, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (1 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 22, 2025
7 business days (counted)
Running total: 7 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 29, 2025
5 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 13 of ? biz days used
Created: Oct 13, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Oct 22 Assigned ▶ Running 7 7
Oct 22 → Oct 29 Scheduled ▶ Running 5 12
Oct 29 → Oct 30 Tech On Site ▶ Running 1 13
Coordinators 12.5d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Coordinators
12.5 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Oct 30, 2025 (62 days early)
📅
12.1 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534774
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 94 https://www.ebiotrack.com/inspection.php?iid=30645 Please inventory and asset tag all InTemp CX400 Data Loggers inside of the the fridges/freezers during annual inspections. Inspection Flag: ATTENTION TECH. You should not inspect anything unless it is on the inspection list. Please speak with the site manager about their expectations on what should NOT be inspected. For example, items in Clean Supply will not be part of inventory.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Gary Llaneza
Owner
Shelby Robinson
Created
Oct 11, 2025
Work Orders from this Case (1)
WO-01308995 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 13, 2025 • Closed: Oct 29, 2025
Completed with minor delays
Invoiced • 142 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-22 Mburris called site and spoke with Constane and set up appt she called from 808-497-8627

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 83 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS MANAGER WAS UNAVAILABLE FOR SIGNATURE
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 94 https://www.ebiotrack.com/inspection.php?iid=30645 Please inventory and asset tag all InTemp CX400 Data Loggers inside of the the fridges/freezers during annual inspections. Inspection Flag: ATTENTION TECH. You should not inspect anything unless it is on the inspection list. Please speak with the site manager about their expectations on what should NOT be inspected. For example, items in Clean Supply will not be part of inventory.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 94 https://www.ebiotrack.com/inspection.php?iid=30645 Please inventory and asset tag all InTemp CX400 Data Loggers inside of the the fridges/freezers during annual inspections. Inspection Flag: ATTENTION TECH. You should not inspect anything unless it is on the inspection list. Please speak with the site manager about their expectations on what should NOT be inspected. For example, items in Clean Supply will not be part of inventory.

Timeline

📞
Case Linked Oct 11, 7:00 AM
Case Number: 00534774
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Oct 13, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 11:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 7m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Oct 22, 4:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-29T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Michah Brackett Oct 29, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
🔩
Parts Added Oct 29, 2:18 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Oct 29, 8:34 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From: Tech On Site
To: Completed
Duration in Previous: 8h 5m
⏱️
▶
2 Labor Added Oct 29, 9:06 PM
Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 31m
📄
▶
2 Status: Ready to Bill Oct 30, 10:15 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 31, 6:30 PM
Invoice Number: SM-245131

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

📞
Case 00534774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michah Brackett
Scheduled
Oct 29, 11:00 AM
Created
Oct 13, 10:18 AM
Invoice #
SM-245131

Work Details (7)

Name Type Status Qty Amount Date
WL-02988115 Parts Open 1 $261.01 Oct 29, 2:18 PM
WL-02988962 Labor Open 0.5 $0.00 Oct 29, 8:34 PM
WL-02988963 Labor Open 8.5 $1,695.00 Oct 29, 8:34 PM
WL-02988964 Travel Open 10 - Oct 29, 8:34 PM
WL-02988965 Travel Open 10 - Oct 29, 8:34 PM
WL-02988966 Expenses Open 1 $0.00 Oct 29, 8:34 PM
WL-02989062 Labor Open 0.5 $0.00 Oct 29, 9:06 PM

Details