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WO-01308996 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Asheville (3300-3312) — 160 Hendersonville Rd, Asheville NC, 28803

Oct 13, 2025 → Dec 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (38 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Oct 13 → Nov 25, 2025
30 business days (counted)
Running total: 30 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 12, 2025
11 business days (counted)
Running total: 41 of ? biz days used
10d
▶ Clock Running
Status: Reschedule
Dec 12 → Dec 29, 2025
10 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 53 of ? biz days used
Created: Oct 13, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Nov 25 Assigned ▶ Running 30 30
Nov 25 → Dec 12 Scheduled ▶ Running 11 41
Dec 12 → Dec 29 Reschedule ▶ Running 10 51
Dec 29 → Dec 31 Scheduled ▶ Running 2 53
Dec 31 → Dec 31 Tech On Site ▶ Running 0 53
Coordinators 54.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
54.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
53.0 days Total Age
⏱️
30.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534775
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 29 https://www.ebiotrack.com/inspection.php?iid=30646
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sherrell Cooper
Owner
Shelby Robinson
Created
Oct 11, 2025
Work Orders from this Case (1)
WO-01308996 (current) Invoiced
Inspection • Eric Colon
Created: Oct 13, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 30.0 days stuck in "Assigned"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
30.0d / 0.5d SLA
Scheduled
14.3d / 2.0d SLA
Reschedule
10.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29 MOwens Called to speak to Sherrell but had to leave a vm about scheduling.. Sen another email to Sherrell.

12/15/2025 LHill-sent email to Sherrell-Can we reschedule for 12/23 with tech arriving between 9am-11am if that works for you.  


12/12/2025 LHill-sent email to Sherrell Cooper -Unfortunately, we will need to reschedule your service appointment originally scheduled for 12/17/2025 at 10AM..

We can reschedule for 12/23 with tech arriving between 9am-11am if that works for you.  


12/12/2025 LHill-LM at 828-553-3477 for Sherrell Cooper letting her know we need to reschedule the tech visit.


12/12/2025 LHill-per TEAMS message with Matt Bateman. We are going to reschedule this inspection so tech can go onsite for WO-01318094 to do some training with Todd & Chris M.


12/9 MOwens Sent FU email to Sherrell changing the schedule date to Wed. 12/17.

11/25 MOwens Sent email to Sherrell asking for good dates to schedule the inspection. Sherrill replied back that any day works. Sent a confirmation email to schedule the visit for Thurs. 12/11 with arrival between 10-11am.

🔧 Work Performed
12/31/25- ECOLON- Arrived onsite, checked in with front desk. Completed 34 inspections, archived 2 items, failed 1 item. Inspection complete
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 29 https://www.ebiotrack.com/inspection.php?iid=30646

Timeline

📞
Case Linked Oct 11, 7:00 AM
Case Number: 00534775
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Oct 13, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 11:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57m
🚨 30.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 12:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-11T16:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Melissa Owens Dec 9, 9:20 AM
Scheduled For: 2025-12-17T16:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Laura Hill Dec 12, 3:50 PM
From: Scheduled
To: Reschedule
Duration in Previous: 17d 3h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 3:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-31T16:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Dec 31, 12:59 PM
Type: Labor, Travel
Status: Open
Qty: 3, 162
⏱️
▶
3 2x Labor Added Dec 31, 4:31 PM
2x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 2d 1h, 0m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill Jan 2, 2:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.9 business days
🧾
Invoice Created Jan 5, 7:30 AM
Invoice Number: SM-250401

Bottlenecks

Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days
Reschedule
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00534775
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Dec 31, 11:00 AM
Created
Oct 13, 10:21 AM
Invoice #
SM-250401

Work Details (5)

Name Type Status Qty Amount Date
WL-03051581 Labor Open 3 $0.00 Dec 31, 12:59 PM
WL-03051582 Travel Open 162 - Dec 31, 12:59 PM
WL-03051583 Travel Open 162 - Dec 31, 12:59 PM
WL-03051803 Labor Open 2.5 $1,000.00 Dec 31, 4:31 PM
WL-03051804 Labor Open 3 $0.00 Dec 31, 4:31 PM

Details