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WO-01308997 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Candler (3300-3348) — 511 Smokey Park Hwy, Candler NC, 28715

Oct 13, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (27 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Assigned
Oct 13 → Dec 8, 2025
37 business days (counted)
Running total: 37 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 15, 2025
5 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 42 of ? biz days used
Created: Oct 13, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Dec 8 Assigned ▶ Running 37 37
Dec 8 → Dec 15 Scheduled ▶ Running 5 42
Dec 15 → Dec 15 Tech On Site ▶ Running 0 42
Coordinators 43.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
43.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 15, 2025 (16 days early)
📅
42.0 days Total Age
⏱️
37.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534776
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 20 https://www.ebiotrack.com/inspection.php?iid=30647
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sherrell Cooper
Owner
Shelby Robinson
Created
Oct 11, 2025
Work Orders from this Case (1)
WO-01308997 (current) Invoiced
Inspection • Eric Colon
Created: Oct 13, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 37.0 days stuck in "Assigned"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
37.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8 MOwens Victor Douglas replied back to the email that scheduling after 1pm on 12/15 works for him and this location.

12/5 MOwens sent email to Sherrell asking if the visit can be scheduled on 12/11 in the afternoon.

11/25/2025 LHill-sent email to Sherrell Cooper at s.cooper@fastmed.com. Offered 12/8/2025 with tech arrival between 9-11.


11/25/2025 LHill-LM at 828-553-3477 for Sherrell Cooper trying to schedule tech visit.

🔧 Work Performed
12/15/25- EColon- Arrived onsite, checked in with front desk. Completed 25 inspections. archived 1 item, failed 2 items. Inspection complete
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 20 https://www.ebiotrack.com/inspection.php?iid=30647

Timeline

📞
Case Linked Oct 11, 7:00 AM
Case Number: 00534776
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Oct 13, 10:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 11:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
🚨 37.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 10:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-15T18:30:00.000+0000
⚠️ 6.0 business days
⏱️
4x Labor Added Dec 15, 3:24 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 27, 159
🔧
▶
3 Status: Tech On Site Dec 15, 6:29 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.75
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Eric Colon Dec 15, 6:35 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Dec 18, 10:08 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 21, 5:46 PM
Invoice Number: SM-249348

Bottlenecks

Assigned
Duration: 37.0 business days (threshold: 4.0 business hours)
Exceeded by 36.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00534776
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Dec 15, 1:30 PM
Created
Oct 13, 10:24 AM
Invoice #
SM-249348

Work Details (5)

Name Type Status Qty Amount Date
WL-03038191 Labor Open 0.75 $0.00 Dec 15, 3:24 PM
WL-03038192 Labor Open 2 $1,000.00 Dec 15, 3:24 PM
WL-03038193 Travel Open 27 - Dec 15, 3:24 PM
WL-03038194 Travel Open 159 - Dec 15, 3:24 PM
WL-03038469 Labor Open 2.75 $0.00 Dec 15, 6:32 PM

Details