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WO-01309001 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Hickory (3300-3346) — 2280 Hwy 70 SE, Hickory NC, 28602

Oct 13, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (17 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Assigned
Oct 13 → Nov 24, 2025
29 business days (counted)
Running total: 29 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 1, 2025
3 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 32 of ? biz days used
Created: Oct 13, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Nov 24 Assigned ▶ Running 29 29
Nov 24 → Dec 1 Scheduled ▶ Running 3 32
Dec 1 → Dec 1 Tech On Site ▶ Running 0 32
Coordinators 32.7d
Field Work 0.2d
✗ SLA Missed
Coordinators
32.7 days
Over SLA
Field Work
0.2 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
32.0 days Total Age
⏱️
29.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
31.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534805
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 26 https://www.ebiotrack.com/inspection.php?iid=30653
Priority
Standard
Origin
Email
Reason
New Case
Contact
Neal Icenhour
Owner
Shelby Robinson
Created
Oct 12, 2025
Work Orders from this Case (1)
WO-01309001 (current) Invoiced
Inspection • Christopher Morning
Created: Oct 13, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 29.0 days stuck in "Assigned"
⏱️
Total Delay 31.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24 MOwens Neal replied back to the email that any day M-F from 8-8 works to schedule. Replied back to schedule the visit for Mon 12/1 from 10am-12pm.

11/24 Called to speak to Neal Icenhour. Left a vm for him to call back. Sent an email also.

🔧 Work Performed
12-1-25 CTM - Performed Annual Inspection on all equipment located . Total of 37 pieces inspected. ALL PASS. Notified POC Neal Icenhour of findings and completion .
🔍 Technician Findings
12-1-25 CTM - Perform Annual Inspection on all equipment located . Notify POC Neal Icenhour of findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 26 https://www.ebiotrack.com/inspection.php?iid=30653

Timeline

📞
Case Linked Oct 12, 7:00 AM
Case Number: 00534805
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Oct 13, 10:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 11:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
🚨 29.0 business days
🗓️
▶
2 Status: Scheduled Nov 24, 1:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-01T15:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Dec 1, 10:28 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
⏱️
▶
2 Labor Added Dec 1, 11:55 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 25m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 2, 3:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 8, 9:29 AM
Invoice Number: SM-248004

Bottlenecks

Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00534805
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Dec 1, 10:00 AM
Created
Oct 13, 10:35 AM
Invoice #
SM-248004

Work Details (3)

Name Type Status Qty Amount Date
WL-03022326 Labor Open 3.5 $0.00 Dec 1, 10:28 AM
WL-03022327 Travel Open 184 - Dec 1, 10:28 AM
WL-03022400 Labor Open 1.5 $1,000.00 Dec 1, 11:55 AM

Details