New Voice Message from DAVID MICALLEF (941) 480-1889 on 10/12/2025 10:48 AM
Closed
***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Grace,
Machines screen needs calibrated.
Use this password to access the kiosk: RL3AE#6N
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Touched all around on touchscreen and no issues with it responding, logged into kiosk to perform monitor calibration. Monitor calibration was successful, no issues found. Logged into Higi account to verify online status and test.
*NO PARTS WERE USED AND PHARMACY ALREADY HAD A KEY*
🔍Technician Findings
Kiosk working properly with no physical damage found, no issue with touchscreen responsiveness.
⚠️Problem Description
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality.
Touchscreen should be set as main display.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Grace,
Machines screen needs calibrated.
Use this password to access the kiosk: RL3AE#6N
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Work Order: WO-01309017
Account: HIGI LLC
Customer Case Number:
Location: Publix 734
Address: 1445 E Venice Avenue, Venice, FL 34292
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1602
Contact Name:
Contact Phone:
Contact Email:
Due Date: 10/16/2025
Scheduled Da