Q-00030558
Follow up to WO-01306596
Truck 2307
Inspection #: 30343
Asset ID: 13167026
Model: Braun - NCL Century Series Lift
Notes: Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service. cycle - 9087 lift not operating: Platform appears to have rubbed against inside door; door handle bent outward, outer barrier switch and gas spring broke/torn; outer barrier latch on front side broke off platform; hardware missing Lift will also need a HARNESS NCL PLATFORM INPUTS KIT SHIPOUT (PN-404427FAKS)Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
The Harness is Left to Install on this unit
1 wire harness,
404427FAKS
10/27/2025 CRamen logged email with SStyles scheduleing Franco to come out Tuesday 10/28/2025 with arrival between 9-11am
10/27/2025 CRamen email from SRoberts : Chuck, Scott Styles at Bluegrass has received the part for the repair on bus 2307. He now has another bus, 175 that has an electrical issue, probably an outer barrier switch, but we need a WO for that one and we need to get these scheduled as soon as possible. If for some reason I get a chance Friday when I leave Hazard, I will stop in Frankfort, but I don't want to promise anything I can't guarantee.
🔧Work Performed
28oct2025 replaced wire harness but upon further inspection when plugging in connectors determined that the wrong wire harness was sent, the correct part was ordered but wrong part in the box, worked with material management to order new wire harness, return trip needed
11/4/25 SR -- replaced incorrect wire harness and front outer barrier roll stop harness switch; inspected Y-harness connector and tested continuity in the inner and outer barrier wiring.
🔍Technician Findings
wire harness to be replaced; outer barrier front switch inoperative after replacing the main wire harness
⚠️Problem Description
Q-00030558
Follow up to WO-01306596
Truck 2307
Inspection #: 30343
Asset ID: 13167026
Model: Braun - NCL Century Series Lift
Notes: Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service. cycle - 9087 lift not operating: Platform appears to have rubbed against inside door; door handle bent outward, outer barrier switch and gas spring broke/torn; outer barrier latch on front side broke off platform; hardware missing Lift will also need a HARNESS NCL PLATFORM INPUTS KIT SHIPOUT (PN-404427FAKS)Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
The Harness is Left to Install on this unit
1 wire harness,
404427FAKS https://www.ebiotrack.com/workorder.php?wo=68900
📄Description
Braun NCL Century Series Lift
📞
Call
Completed Oct 28, 2025
Received a Teams message from tech, Franco Jackson, while onsite to repair a wheelchair lift. Tech had received a new wire harness and found the correct p/n was ordered, correct p/n on package label and shipping ticket, but incorrect harness inside package sent from Braun. Contacted Joe Whalen. Verified correct p/n for harness and that incorrect harness was in the package. Joe is working on getting an RMA sent to tech and getting part reordered.
📧
Email:Re: (EXTERNAL) bus 2307 repair
Completed Oct 27, 2025
From: scott.styles@bgcap.org
To: cramen@emsar.com, david.carvalho@emsar.com, scott.roberts@emsar.com, Franco.jackson@emsar.com
Cc: lyoder@emsar.com, lauren.oberg@emsar.com, steven.walker@bgcap.org
That definitely helps.
We will leave the part for Bus 2307 in Bus 175. They will both be here tomorrow. From: Chuck Ramen <cramen@emsar.com>Sent: Monday, October 27, 2025 1:51 PMTo: David Carvalho <david.carvalho@emsar.com>; Scott Styles <scott.styles@bgcap.org>; Scott Roberts <scott.roberts@emsa
📧
Email:Fw: (EXTERNAL) bus 2307 repair
Completed Oct 27, 2025
From: scott.roberts@emsar.com
To: cramen@emsar.com
Cc: lyoder@emsar.com
Chuck, Scott Styles at Bluegrass has received the part for the repair on bus 2307. He now has another bus, 175 that has an electrical issue, probably an outer barrier switch, but we need a WO for that one and we need to get these scheduled as soon as possible. If for some reason I get a chance Friday when I leave Hazard, I will stop in Frankfort, but I don't want to promise anything I can't guarantee.From: Scott RobertsSent:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 20, 2025
To: scott.styles@bgcap.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309018Location: Blue Grass Transportation - Franklin CountyAddress: 111 PROFESSIONAL COURT Frankfort, KY 40611Device: NCL Century Series Lift 20010700147Problem Description: Q-00030558
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 13, 2025
To: scott.styles@bgcap.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309018Location: Blue Grass Transportation - Franklin CountyAddress: 111 PROFESSIONAL COURT Frankfort, KY 40611Device: NCL Century Series Lift 20010700147Problem Description: Q-00030558
Oct 28, 2025 5:43pm
@Robert Jackson we ordered a replacement harness for you. you should receive a RMA label to return the wrong one back to Wilmington.
📅
WO-01309018 - Repair - NCL Century Series Lift - Frankfort - Blue Grass Transportation - Franklin County
Nov 4, 2025 10:00am – 11:00am
Work Order: WO-01309018
Account: BLUE GRASS TRANSPORTATION
Customer Case Number:
Location: Blue Grass Transportation - Franklin County
Address: 111 PROFESSIONAL COURT, Frankfort, KY 40611
Manufacturer: Braun
Model #: NCL Century Series Lift
Serial #: 20010700147
Contact Name: Scott Styles
Contact P
Case #00534483 – Follow up to WO-01306596
Status: Closed | Priority: Standard
Q-00030558
Follow up to WO-01306596
Truck 2307
Inspection #: 30343
Asset ID: 13167026
Model: Braun - NCL Century Series Lift
Notes: Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service. cycle - 9087 lift not operating: Platform appears
💬Case Comment
Internal Oct 10, 2025 4:46pm
emailed quote to scott.styles@bgcap.org
Timeline
📞
Case Linked Oct 9, 9:42 PM
Case Number:00534483
Subject:Follow up to WO-01306596
Status:Closed
⏳1.3 business days
📋
▶
4
Work Order Created Oct 13, 10:50 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
Parts Requested
Order:00083384
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
⚠️5.0 business days
💵
▶
2
Expenses Added Oct 20, 3:00 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 4h
👷
▶
2
Status: Assigned Oct 20, 4:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Scott R Roberts
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Oct 27, 12:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-31T19:00:00.000+0000
📅
▶
2
Dispatch Scheduled Oct 27, 1:49 PM
Dispatch Scheduled → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Franco Jackson
🔧
Status: Tech On Site by Robert JacksonOct 28, 11:27 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23h 22m
📦
▶
3
Parts Requested Oct 28, 5:23 PM
Parts Requested → Parts Requested → Status: Awaiting Parts