Case 123140 - Saint Luke's East - Lee's Summit - EchoBed X - Model 233 - SN 811572 - MFG 7/18/24
Closed
Case 124852 – Customers trend actuator is inching and will need replaced. Instructions for replacement will
be included in the box with the parts but can also be emailed over. Please let Eden know via email when
repair is completed. We will be including return label if you can please package up the old parts and the
unused parts and have it sent back to us for testing.
1/5/25 CDempsey- Tom emailed form to customer requesting signature.
12/31/25 NSuarez Received email MPI let me know that the sing off form is not optional and signature is required, please make sure this is signed as soon as possible, placed in WO Correction again so tech can get signature.
10/22 NSuarez chattered AM no signature was obtained from customer. if we can bill and if its not going to cause issues with payment.
10/22 NSuarez Customers signature is required.
10/21 NSuarez Emsar sing off form needs to be completed.
10/14 KKelch called Brad to schedule for 10/17 between 10:30 and 11:30. Customer confirmed.
10/13/25 CDempsey- waiting on parts.
🔧Work Performed
installed new trend actuator. Customer had swapped some of the connections at the control box to allow the table to go up and down. Corrected the wiring
🔍Technician Findings
trend actuator not functioning
⚠️Problem Description
Case 124852 – Customers trend actuator is inching and will need replaced. Instructions for replacement will
be included in the box with the parts but can also be emailed over. Please let Eden know via email when
repair is completed. We will be including return label if you can please package up the old parts and the
unused parts and have it sent back to us for testing.
10/14 KKelch called Brad to schedule for 10/17 between 10:30 and 11:30. Customer confirmed.
Oct 22, 2025 12:11pm
@Jennifer Johnson Tech was not able to get a signature as the contact was busy, but the tech verbally confirmed with him that the repair was completed and functioning per Tech that is the best he could do.
Please let me know if we can bill for this WO without signature is the client ok in taking the invoice.
cc @Thomas Langenberg @Craig Dempsey @Yecenia Campos
Jan 5, 2026 1:54pm
@Thomas Langenberg Customer signature is required by Medical Positioning. Pls email and see if you can get a signature, otherwise you'll need to stop by the facility and get a signature. cc: @Craig Dempsey @Nancy Suarez
📅
WO-01309052 - Repair - EchoTable (series) - Lees Summit - Saint Luke's East - Lee's Summit
Oct 17, 2025 11:30am – 1:30pm
Work Order: WO-01309052
Account: MEDICAL POSITIONING INC.
Customer Case Number: 123140
Location: Saint Luke's East - Lee's Summit
Address: 100 NE Saint Luke’s Blvd, Lees Summit, MO 64086
Manufacturer: Medical Positioning Inc. (MPI)
Model #: EchoTable (series)
Serial #: 811572
Contact Name: Brad Co
PDF
Case 123140 - EMSAR Sign off form - trend actuator Replacement - SN 811572 - MFG 7.18.24
Oct 13, 2025
WORD_X
MAN-0039-B (EchoBed X & VasScan X - Trendelenburg Actuator Replacement Installation Guide) (1)
Oct 13, 2025
PDF
Case 123140 - Dispatch for EMSAR to Saint Lukes East Lees Summit - 233 - SN 811572 - MFG 7.18.24
Oct 13, 2025
PDF
echo (1)
Oct 22, 2025
PDF
echo2
Jan 6, 2026
Timeline
📞
Case Linked Oct 13, 10:47 AM
Case Number:00534920
Subject:Case 123140 - Saint Luke's East - Lee's Summit - EchoBed X - Model 233 - SN 811572 - MFG 7/18/24
Status:Closed
📋
▶
2
Work Order Created Oct 13, 12:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Oct 13, 12:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Thomas J Langenberg Jr
🗓️
▶
2
Status: Scheduled Oct 14, 9:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-17T15:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Thomas LangenbergOct 17, 12:01 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 2h
⏱️
▶
2
3x Labor Added Oct 17, 2:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 37m, 0m
⏳3.0 business days
✏️
Status: WO Correction Needed by Nancy SuarezOct 21, 2:36 PM
From:Closed
To:WO Correction Needed
Duration in Previous:3d 23h
🏁
Status: Closed by Thomas LangenbergOct 21, 4:40 PM
From:WO Correction Needed
To:Closed
Duration in Previous:2h 4m
📄
▶
2
Status: Ready to Bill Oct 22, 11:31 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From:Ready to Bill, Billing Review
To:Billing Review, WO Correction Needed
Duration in Previous:2m, 0m
🏁
Status: Closed by Thomas LangenbergOct 22, 11:52 AM
From:WO Correction Needed
To:Closed
Duration in Previous:17m
💵
Status: Billing Review by Nancy SuarezOct 22, 12:11 PM
From:Closed
To:Billing Review
Duration in Previous:18m
🚨47.0 business days
✏️
Status: WO Correction Needed by Nancy SuarezDec 31, 9:47 AM
From:Billing Review
To:WO Correction Needed
Duration in Previous:69d 22h
⏳4.0 business days
🏁
Status: Closed by Thomas LangenbergJan 6, 2:41 PM
From:WO Correction Needed
To:Closed
Duration in Previous:6d 4h
📄
▶
3
Status: Ready to Bill Jan 7, 10:37 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created
Invoice Number:SM-250666
Bottlenecks
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Billing Review
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)