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WO-01309054 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Evaluation • P3

📍 ADCS - 337 - Lansing — 416 S. Creyts Rd. Suite A, Lansing MI, 48917

Oct 13, 2025 → Oct 14, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 16, 2025
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Oct 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech Off Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Completed
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Incomplete
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Oct 13, 2025 Invoiced: Oct 14, 2025
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0 / 3
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0 / 3
Oct 13 → Oct 14 Assigned ▶ Running 1 1 / 3
Oct 14 → Oct 14 Tech On Site ▶ Running 0 1 / 3
Oct 14 → Oct 14 Tech Off Site ▶ Running 0 1 / 3
Oct 14 → Oct 14 Completed ▶ Running 0 1 / 3
Oct 14 → Oct 14 Incomplete ▶ Running 0 1 / 3
Coordinators 1.0d
Field Work 0.2d
Incomplete 0.0d (excluded)
✓ SLA Met
Coordinators
1.0 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
0.0 days
Created: Oct 13, 2025 Due: Oct 16, 2025 Completed: Oct 14, 2025 (2 days early)
📅
1.0 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534900
L2 review - HCP
Closed
Please send a technician to location 337 - Lansing to assess, as their exam chair in room 2 is not working correctly. Shrouds have fallen and wires are visible. Please use Kelly as the on-site contact: 517-886-0333 ------ Model # 630-008 / Serial # V205197 **Please see attached photos**
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelly .
Owner
Virtual Tech
Created
Oct 13, 2025
Work Orders from this Case (1)
WO-01309054 (current) Invoiced
Evaluation • Jon Kuehl
Created: Oct 13, 2025 • Closed: Oct 14, 2025
Completed with minor delays
Invoiced • 142 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Incomplete
0.0d
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/25 lcoonrod

follow up in case 00535683


10-14-25 JK New skirt panels need to be ordered.

🔧 Work Performed
Examined all the skirt panels and they are all bent. Recommend to be replaced. Unit is in service. But not using the up and down controls.
🔍 Technician Findings
All of the skirt panels were bent form lower the chair.
⚠️ Problem Description
Please send a technician to location 337 - Lansing to assess, as their exam chair in room 2 is not working correctly. Shrouds have fallen and wires are visible. Please use Kelly as the on-site contact: 517-886-0333 ------ Model # 630-008 / Serial # V205197 **Please see attached photos**
📄 Description
Midmark Model: 630 (Series) Human Form Procedures Chair

Timeline

📞
Case Linked Oct 13, 10:18 AM
Case Number: 00534900
Subject: L2 review - HCP
Status: Closed
📋
▶
2 Work Order Created Oct 13, 12:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 2m
⏳ 1.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Oct 14, 3:21 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 0h
🚗
Status: Tech Off Site by Jonathan Kuehl Oct 14, 3:41 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 19m
✔️
▶
3 Status: Completed Oct 14, 5:15 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.1833333333333, 0.55, 1.2666666666667, 59, 64
🏁
Status: Closed by Jonathan Kuehl
From: Incomplete
To: Closed
Duration in Previous: 3m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Oct 17, 10:20 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 17h, 0m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:34 AM
Invoice Number: SM-244037

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00534900
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Evaluation
Branch
Edge
Technician
Jon Kuehl
Scheduled
N/A
Created
Oct 13, 12:10 PM
Invoice #
SM-244037

Work Details (5)

Name Type Status Qty Amount Date
WL-02970385 Labor Open 1.1833333333333 $182.00 Oct 14, 5:18 PM
WL-02970386 Labor Open 0.55 $111.75 Oct 14, 5:18 PM
WL-02970387 Labor Open 1.2666666666667 $0.00 Oct 14, 5:18 PM
WL-02970388 Travel Open 59 - Oct 14, 5:18 PM
WL-02970389 Travel Open 64 - Oct 14, 5:18 PM

Details