Q-00030504
Inspection #: 28824
Asset ID: 13254370
Model: Stryker Medical - Xpedition
SN: 2309002834
Parts Needed- Emsar to follow up with quote for needed replacement part.
Noticeable physical damage on device pl and pr track guides cracked and need replaced
Need to quote following
Qty 2- 625700090041
Qty 2- 625700090042
12/29/25 RBerry- Chattered on PO: @Sean Weaver I see that this PO has been in ready to ship status since 12/19/25 but we do not have tracking information. Has this part shipped?
12/29/2025 LHill-Called 216) 702-0900. spoke with Jamie Moroney and he confirmed 01/06/2026 with tech arrival between 8-10 will work for him.
12/19/2025 CRamen Jamie asked that we assign this to Teddie and hes ok with waiting till next year after 1/5/2026 when Teddie comes back for this Repair.
🔧Work Performed
PR track guard replaced, repair service completed
🔍Technician Findings
PR track guard cracked
⚠️Problem Description
Q-00030504
Inspection #: 28824
Asset ID: 13254370
Model: Stryker Medical - Xpedition
SN: 2309002834
Parts Needed- Emsar to follow up with quote for needed replacement part.
Noticeable physical damage on device pl and pr track guides cracked and need replaced
Need to quote following
Qty 2- 625700090041
Qty 2- 625700090042 https://www.ebiotrack.com/workorder.php?wo=68906
📄Description
DNS in warranty or ProCare covered products - Refer all customers back to Stryker Medical for service.
📋
Outbound to +12167020900
Completed Dec 19, 2025
12/19/2025 CRamen Jamie asked that we assign this to Teddie and hes ok with waiting till next year after 1/5/2026 when Teddie comes back for this Repair.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 1, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 24, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 10, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 3, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 27, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 20, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 13, 2025
To: jamoroney@seuclidfire.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309068Location: SOUTH EUCLID FIRE DEPARTMENTAddress: 1349 SOUTH GREEN ROAD South Euclid, OH 44121Device: Problem Description: Q-00030504
Inspection #: 28824
Asset ID: 13254370
Mod
📅
WO-01309068 - Repair - 6257 Xpedition Powered Stair Chair (DNS in warranty) - South Euclid - SOUTH EUCLID FIRE DEPARTMENT
Jan 6, 2026 10:00am – 12:00pm
Work Order: WO-01309068
Account: SOUTH EUCLID FIRE DEPARTMENT
Customer Case Number:
Location: SOUTH EUCLID FIRE DEPARTMENT
Address: 1349 SOUTH GREEN ROAD, South Euclid, OH 44121
Manufacturer: Stryker Medical
Model #: 6257 Xpedition Powered Stair Chair (DNS in warranty)
Serial #: 2309002834
Contact
Case #00532390 – L2 review
Status: Closed | Priority: Standard
Q-00030504
Inspection #: 28824
Asset ID: 13254370
Model: Stryker Medical - Xpedition
SN: 2309002834
Parts Needed- Emsar to follow up with quote for needed replacement part.
Noticeable physical damage on device pl and pr track guides cracked and need replaced
Need to quote following
Q
💬Case Comment
Internal Oct 2, 2025 1:46pm
Reached out to orders to add parts to SM
Timeline
📞
Case Linked Oct 2, 10:11 AM
Case Number:00532390
Subject:L2 review
Status:Closed
⚠️7.0 business days
📋
▶
4
Work Order Created Oct 13, 1:20 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00083410
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
🚨46.0 business days
📅
Status: Ready for Scheduling by Sean WeaverDec 19, 11:29 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:66d 23h
👷
▶
2
Technician Assigned Dec 19, 12:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:58m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Dec 29, 2:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-01-06T13:00:00.000+0000
🔩
2x Parts Added Dec 29, 3:10 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳4.0 business days
📅
Dispatch Scheduled by Teddie BrackenJan 2, 10:43 AM
Scheduled For:2026-01-06T15:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Teddie BrackenJan 5, 9:41 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 18h
⏱️
4x Labor Added Jan 5, 9:50 AM
Type:Labor, Travel
Status:Open
Qty:1, 0.083333333333333, 1.1666666666667, 55
✔️
Status: Completed by Teddie BrackenJan 5, 9:57 AM
From:Tech On Site
To:Completed
Duration in Previous:15m
🏁
Status: Closed by Teddie BrackenJan 5, 1:19 PM
From:Completed
To:Closed
Duration in Previous:3h 22m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Jan 6, 4:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.9 business days
🧾
Invoice Created Jan 11, 10:07 PM
Invoice Number:SM-250624
Bottlenecks
Awaiting Parts
Duration: 46.0 business days (threshold: 3.0 business days)
Exceeded by 43.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)