Oak Street Health - 48 Hour - 102692: New Work Order Assigned
Closed
Work Order #102692
Work Order Description:
The mechanics on the bed in Exam room 10 are broken. The bed does not go up and down anymore. A repair is requested.
12/16 KSmith -- Scheduled for Thursday with Diane. 1-3pm
12/16 KSmith -- Sent email to schedule for Thursday
12/15 KSmith -- Sent email to schedule for Thursday
12/12/25 Rberry- WO was not released to ASC until 12/12/25. Parts delivered 12/8/25. Updated due date
🔧Work Performed
Inspected exam chair and found brackets working.No indication that brackets are faulty. Chair in working order
🔍Technician Findings
Found exam chair in Exam room 10 (no serial number given) in working order.Found parts box sent were open.
⚠️Problem Description
Work Order #102692
Work Order Description:
The mechanics on the bed in Exam room 10 are broken. The bed does not go up and down anymore. A repair is requested. https://www.ebiotrack.com/workorder.php?wo=68909
📧
Email:Re: [EXTERNAL] Oak Street Health - Far Rockaway -- EMSAR Repair -- WO-01309080
Completed Dec 16, 2025
From: diane.roth@oakstreethealth.com
To: ksmith@emsar.com
Hi Kourtney,
Thursday works for the exam bed repair.
Thank you
Best regards,
Diane Roth
Assoc Mgr, Practice Mgt
Phone: 718-765-6342
Far Rockaway
Oak Street Health
www.oakstreethealth.com <https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com/___.YzJ1OmVtc2FyMTpjOm86MDk1YjQ3ZWYyMjBiN2M4NWMxZmRiOTczZGQ3NTUzYWQ6NzpiZTk4OjM3YmQ1ZGNkNmI5MDFlNmFlNzJlMjgyZjNhYmYzZDJhODU3YmFhNTU1YWZlYmNiZWZhYmM5NjU1OWJlNzdjYWY6
📧
Email: Oak Street Health - Far Rockaway -- EMSAR Repair -- WO-01309080
Completed Dec 16, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - Far Rockaway -- EMSAR Repair -- WO-01309080
Body:
Hi Diane,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Far Rockaway located at 1048 Beach 20th Street?
· If not, would you have the contact information of the person I need to speak with?
·
📧
Email: Oak Street Health - Far Rockaway -- EMSAR Repair -- WO-01309080
Completed Dec 15, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - Far Rockaway -- EMSAR Repair -- WO-01309080
Body:
Hi Diane,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Far Rockaway located at 1048 Beach 20th Street?
· If not, would you have the contact information of the person I need to speak with?
·
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309080Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: Work Order #102692
Work Order Description
📅
WO-01309080 - Virtual Tech - Field Repair - Far Rockaway - Oak Street Health - Far Rockaway
Dec 18, 2025 2:00pm – 3:00pm
Work Order: WO-01309080
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Far Rockaway
Address: 1048 Beach 20th Street, Far Rockaway, NY 11691
Manufacturer:
Model #:
Serial #:
Contact Name: diane roth
Contact Phone:
Contact Email: diane.roth@oakstreethealth.com
Due
Timeline
📞
Case Linked Oct 13, 1:20 PM
Case Number:00535001
Subject:Oak Street Health - 48 Hour - 102692: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Oct 13, 2:14 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083417
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨41.0 business days
🔩
▶
2
2x Parts Added Dec 12, 2:12 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:60d 0h
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 15, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:2d 21h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 16, 1:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-18T19:00:00.000+0000
⏳3.0 business days
⏱️
2x Labor Added Dec 18, 10:07 AM
Type:Labor, Travel
Status:Open
Qty:2, 37
⏱️
Labor Added Dec 18, 10:26 AM
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Edward AriasDec 18, 12:51 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:1d 23h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonDec 22, 5:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 4h
⚠️7.8 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 0h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Awaiting Parts
Duration: 41.0 business days (threshold: 3.0 business days)
Exceeded by 38.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.9 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 7.2 business days (threshold: 1.0 business days)