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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309096 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Morgana Park, OH — 6410 Broadway Ave, Cleveland OH, 44105

Oct 13, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Awaiting Parts
Oct 13 → Dec 12, 2025
41 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 13, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Dec 12 Awaiting Parts ⏸ Paused 41 —
Dec 12 → Dec 15 Reschedule ▶ Running 1 1
Dec 15 → Dec 15 Assigned ▶ Running 0 1
Material Management 41.0d
Coordinators 1.1d
Billing 11.2d
✗ SLA Missed
Material Management
41.0 days
Over SLA
Coordinators
1.1 days
Billing
11.2 days
Over SLA
Created: Oct 13, 2025 Due: Dec 12, 2025 Completed: Dec 15, 2025 (2 days late)
📅
42.0 days Total Age
⏱️
41.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
49.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00534989
Follow up to WO-01298365
Closed
Follow up to WO-01298365 Inspection #: 29416 Asset ID: 6092210 Model: Welch Allyn - 777 Notes: Will not power on. bulbs need replaced
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amrit Ghuman
Owner
Virtual Tech
Created
Oct 13, 2025
Work Orders from this Case (1)
WO-01309096 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 13, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 41.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 49.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
41.0d / 3.0d SLA
Reschedule
1.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01298365 Inspection #: 29416 Asset ID: 6092210 Model: Welch Allyn - 777 Notes: Will not power on. bulbs need replaced https://www.ebiotrack.com/workorder.php?wo=68911

Timeline

📞
Case Linked Oct 13, 12:54 PM
Case Number: 00534989
Subject: Follow up to WO-01298365
Status: Closed
📋
▶
3 Work Order Created Oct 13, 2:30 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083421
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 41.0 business days
🔩
▶
2 3x Parts Added Dec 12, 5:52 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 60d 4h
⏳ 1.8 business days
⏱️
▶
3 Labor Added Dec 15, 10:04 AM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Wendy Argueta
From: Reschedule, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2d 16h, 0m
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 5:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 7h
🚨 11.8 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 0h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 41.0 business days (threshold: 3.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days

🔗 Related Artifacts

📞
Case 00534989
Closed
📦
Parts Order 00083421
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 13, 2:30 PM
Invoice #
SM-250448

Work Details (4)

Name Type Status Qty Amount Date
WL-03036427 Parts Open 1 $494.10 Dec 12, 5:52 PM
WL-03036428 Parts Open 1 $346.95 Dec 12, 5:52 PM
WL-03036429 Expenses Open 1 $16.50 Dec 12, 5:52 PM
WL-03037739 Labor Open 0.016666666666667 $30.64 Dec 15, 10:04 AM

Details