Model: Midmark - M9-022
Model Type: Autoclave
Asset ID: 6314781
Please send a tech to service an Autoclave that is smoking, shutting off and overheating.
Please see attached.
10-24 DSR Customer requesting ETA for Tech. Sending Case to C.Dempsey.
10/14/25 CDempsey- Waiting response from customer.
10/14 KKelch called Jessie to schedule for tomorrow between 8 and 9 am. Left info.
10/13/25 CDempsey- WO was just created this afternoon. Will get scheduled.
🔧Work Performed
Tech started by running an unwrapped cycle. During the cycle, tech noticed that the temperature would climb and continue to climb to 203 and stay there for about 10 minutes but the pressure would not build, it would stay at 0.1PSI. Tech had no smoke but steam coming from al around the front door. Tech also had water coming from the front of the unit. After 10 minutes, the unit still had no error codes and was still running. Tech then noticed that the temperature started to climb to about 275, and then the unit errored out, with error code C573. Tech tested the temperature sensor and was an out of range of about 5 Ohms. Tech also tested to see if the board was fine, which it was. Tech would need to order a temperature sensor. Tech showed the practice manager, Jennifer, and she approved the part and second trip. Unit will be OOS, until new sensor is installed.
11-06-2025
Replaced temp sensor and tested unit with client.
🔍Technician Findings
Tech arrived on site and was told, the autoclave is smoking, shutting off and overheating.
⚠️Problem Description
Model: Midmark - M9-022
Model Type: Autoclave
Asset ID: 6314781
Please send a tech to service an Autoclave that is smoking, shutting off and overheating.
Please see attached. https://www.ebiotrack.com/workorder.php?wo=68915
📋
Outbound to +19704846303
Completed Oct 30, 2025
10-30 Mburris called site and set appt Jessie
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: jessie.roberts@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309126Location: ADCS - 286 - PoudreAddress: 1100 Poudre River Drive Fort Collins, CO 80524Device: Problem Description: Model: Midmark - M9-022
Model Type: Autoclave
Asset ID:
📋
Outbound to +19704846303
Completed Oct 14, 2025
10/14 KKelch called Jessie to schedule for tomorrow between 8 and 9 am. Left info.
📅
WO-01309126 - Virtual Tech - Field Repair - Fort Collins - ADCS - 286 - Poudre
Nov 6, 2025 11:00am – 1:00pm
Work Order: WO-01309126
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 286 - Poudre
Address: 1100 Poudre River Drive, Fort Collins, CO 80524
Manufacturer:
Model #:
Serial #:
Contact Name: Jessie Roberts
Contact Phone: 970-484-6303
Contact Email:
Case #00535069 – HCP L2 Review
Status: Reopened | Priority: High
Model: Midmark - M9-022
Model Type: Autoclave
Asset ID: 6314781
Please send a tech to service an Autoclave that is smoking, shutting off and overheating.
Please see attached.
💬Case Comment
Internal Oct 24, 2025 11:20am
Customer needs Update for Tech ETA.
Timeline
📞
Case Linked Oct 13, 2:34 PM
Case Number:00535069
Subject:HCP L2 Review
Status:Reopened
📋
▶
2
Work Order Created Oct 13, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Oct 14, 9:17 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Andrew Przybyla
🗓️
▶
2
Status: Scheduled Oct 14, 4:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-15T15:00:00.000+0000
🚗
Travel Added Oct 14, 10:39 PM
Type:Travel
Status:Open
Qty:92
⏱️
▶
2
Labor Added Oct 15, 10:25 AM
Labor Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:74
🔧
Status: Tech On Site by Andrew PrzybylaOct 15, 10:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:18h 8m
⏱️
▶
2
2x Labor Added Oct 15, 12:03 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Andrew Przybyla
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:1h 35m, 0m
📦
▶
2
Parts Requested Oct 15, 12:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:32m
⚠️6.0 business days
🔩
▶
2
2x Parts Added Oct 22, 1:59 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 1h
⏳3.0 business days
🆕
▶
2
Status: Entered Oct 24, 9:05 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Michael Russell
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 30, 2:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-06T16:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Michael RussellNov 6, 2:42 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 1h
🚗
Travel Added Nov 6, 3:40 PM
Type:Travel
Status:Open
Qty:95
🚗
Status: Tech Off Site by Michael RussellNov 6, 4:13 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 31m
⏳2.3 business days
⏱️
▶
2
4x Labor Added Nov 10, 2:27 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Tech Off Site
To:Completed
Duration in Previous:3d 10h
🏁
Status: Closed by Michael RussellNov 10, 2:50 AM
From:Completed
To:Closed
Duration in Previous:22m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 12, 10:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳4.0 business days
🧾
Invoice Created Nov 17, 10:41 AM
Invoice Number:SM-246289
Bottlenecks
Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Awaiting Parts
Duration: 5.9 business days (threshold: 3.0 business days)
Exceeded by 2.9 business days
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech Off Site
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)