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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309146 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Lowell Annex — 11120 NW Gainesville Rd, Ocala FL, 34482

Oct 13, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (25 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Nov 7, 2025
19 business days (counted)
Running total: 19 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Nov 7 → Dec 2, 2025
14 business days (counted)
Running total: 33 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 11, 2025
7 business days (counted)
Running total: 40 of ? biz days used
Created: Oct 13, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Nov 7 Ready for Scheduling ▶ Running 19 19
Nov 7 → Dec 2 Assigned ▶ Running 14 33
Dec 2 → Dec 11 Scheduled ▶ Running 7 40
Coordinators 41.4d
Billing 0.0d
✗ SLA Missed
Coordinators
41.4 days
Over SLA
Billing
0.0 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
40.0 days Total Age
⏱️
19.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532276
eBiotrack - Automated New Inspection Created. Waiting for response from account mgr
Closed
Annual Inspection 59 Pcs https://www.ebiotrack.com/inspection.php?iid=30458
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sabrina Midea
Owner
Kimberly Hardison
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01309146 (current) Invoiced
Inspection • Yves Dessin
Created: Oct 13, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/3/25 AJinerson - Received email back from POC Sabrina:

Onsite contact: Sabrina Lambert - 352-690-8859

Arrival Instructions: Upon arrival, the annex is down the little hall to the right. Tech can call Sabrina or tell control room to call Sabrina upon tech's arrival.


12/2/25 AJinerson - Received email back from POC Sabrina confirming tech visit for Thursday, 12/11 with eta between 10:30 a.m. - 12:30 p.m.

Asked Sabrina to please confirm the onsite contact for this day and any further arrival instructions needed.

Sent list of tools/equipment again via email.


12/2/25 AJinerson - Sent follow up email to POC Sabrina offering tech visit on Thursday, 12/11 with eta between 10:30am-12:30pm.


11/7/25 AJinerson - Per email from Sabrina, the tech will not have to fill out clearance form if tech already has level 2 clearance w/ centurion. I emailed back offering tech to visit on Weds. 12/10 with eta between 10AM-12PM.


11/7/25 AJinerson - Email to Sabrina needing to clarify if tech will still have to fill out clearance form if already approved with level 2 clearance thru centurion.


11/06/2025 LHill-sent email to Abby-Attached is the clearance form for tech for WO-01309146. Tech will need to fill it out and email it back to Sabrina.


11/06/2025 LHill-Rec'd email from Sabrina Midea with clearance form. See logged email.


11/05/2025 LHill-Called 352-690-8859 and spoke with Sabrina Midea. She confirmed contact & equipment.

Scheduling ahead needed: Yes 


Certain day or time: M-F 8AM-4PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: Yes. Will have to be cleared (she will send me clearance form to me.)

🔧 Work Performed
Arrived at site Inspected and calibration verified 60 devices All 60 devices passed Returned all back to service
🔍 Technician Findings
Arrived at site Inspected and calibration verified 60 devices All 60 devices passed Returned all back to service
⚠️ Problem Description
Annual Inspection 59 Pcs https://www.ebiotrack.com/inspection.php?iid=30458

Timeline

📞
Case Linked Oct 2, 1:00 AM
Case Number: 00532276
Subject: eBiotrack - Automated New Inspection Created. Waiting for response from account mgr
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Oct 13, 3:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Nov 7, 9:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24d 19h
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Dec 2, 3:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-11T15:30:00.000+0000, 2025-12-11T13:00:00.000+0000, 2025-12-11T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Dec 4, 1:48 PM
Scheduled For: 2025-12-11T13:00:00.000+0000, 2025-12-11T14:00:00.000+0000, 2025-12-11T18:00:00.000+0000
💵
2x Expenses Added Dec 4, 2:01 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
2 4x Labor Added Dec 11, 3:03 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 23h, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Dec 16, 11:54 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249178
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00532276
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Dec 11, 1:00 PM
Created
Oct 13, 3:37 PM
Invoice #
SM-249178

Work Details (6)

Name Type Status Qty Amount Date
WL-03026445 Expenses Open 1 $0.00 Dec 4, 2:01 PM
WL-03026446 Expenses Open 1 $0.00 Dec 4, 2:01 PM
WL-03034400 Labor Open 1 $0.00 Dec 11, 3:03 PM
WL-03034401 Labor Open 4 $1,495.00 Dec 11, 3:03 PM
WL-03034402 Labor Open 3 $0.00 Dec 11, 3:03 PM
WL-03034403 Expenses Open 1 $0.00 Dec 11, 3:03 PM

Details