Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309147 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Mayo CI and Annex — 8784 US Highway 27 West, Mayo FL, 32066

Oct 13, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (4 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 24, 2025
9 business days (counted)
Running total: 9 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 12 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 3, 2025
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 16 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 19 of ? biz days used
Created: Oct 13, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 24 Ready for Scheduling ▶ Running 9 9
Oct 24 → Oct 29 Assigned ▶ Running 3 12
Oct 29 → Nov 3 Scheduled ▶ Running 3 15
Nov 3 → Nov 4 Reschedule ▶ Running 1 16
Nov 4 → Nov 4 Scheduled ▶ Running 0 16
Nov 4 → Nov 4 Entered ▶ Running 0 16
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 16
Nov 4 → Nov 4 Assigned ▶ Running 0 16
Nov 4 → Nov 7 Scheduled ▶ Running 3 19
Coordinators 22.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
22.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Nov 7, 2025 (54 days early)
📅
19.0 days Total Age
⏱️
9.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
16.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532277
eBiotrack - Automated New Inspection Created
Closed
Annual Inspection 34 Pcs https://www.ebiotrack.com/inspection.php?iid=30459
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martha Smith
Owner
Kimberly Hardison
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01309147 (current) Invoiced
Inspection • Yves Dessin
Created: Oct 13, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 9.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 16.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
7.8d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/25 AJinerson - Sent email back to POC Martha adding list of equipment again if needed and confirming tech name/scheduled visit.

Asking if any further arrival instructions/reqs. needed.


11/4/25 AJinerson - Received email back from POC Martha confirming tech visit for Friday, 11/7 with eta between 8AM-10AM.


11/3/25 AJinerson - Sent email back to POC Martha regarding needing to reschedule tech visit and offered to reschedule to Friday, 11/7 with eta between 8AM-10AM.


(Need to reschedule due to tech traveling from further distance than originally planned and travel time going from 4 hours to 7 hours, tech would not make it on time for scheduled ETA/sites hours)


10/29/25 AJinerson - Received email from Martha confirming 11/3. Sent email back to Martha and Amanda Greene providing list of tools tech will need and asking for any additional arrival instructions/requirements.


10/29/25 AJinerson - Called third backup contact listed - Christina Delgado. Martha Smith answered and confirmed scheduling tech visit for Monday, 11/3 with eta between 1PM-3PM. 


Arrival instructions: 

They are the Annex only now. Main unit is closed. Tech will get off the highway, and follow the road behind the building and enter through the back of the building through the Annex. 

POCs on site:

Martha Smith

Amanda Gardner

Sent email to Martha and Amanda w/ list of tools, confirmation date scheduled, and asking if any further arrival instructions for visit.


10/29/25 AJinerson - Called backup contact - Amanda Gardner. Phone rang for 1 min 20 seconds with no answer and no option to leave VM. Disconnected itself. 


10/29/25 AJinerson - Called POC Martha to follow up and schedule tech visit. Left VM. 


10/24/25 AJinerson - Sent email to Martha offering tech visit on 11/3 with eta between 1pm-3pm.


10/24/25 AJinerson - Called POC to schedule tech visit. Left VM for Martha. 

🔧 Work Performed
Arrived at site Inspected and calibration verified 32 devices All 32 devices passed Returned devices back to service
🔍 Technician Findings
Arrived at site Inspected and calibration verified 32 devices All 32 devices passed Returned devices back to service
⚠️ Problem Description
Annual Inspection 34 Pcs https://www.ebiotrack.com/inspection.php?iid=30459

Timeline

📞
Case Linked Oct 2, 1:00 AM
Case Number: 00532277
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⚠️ 7.0 business days
📋
2 Work Order Created Oct 13, 3:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
2 Technician Assigned Oct 24, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11d 0h
3.9 business days
🗓️
2 Status: Scheduled Oct 29, 11:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-03T18:00:00.000+0000
4.0 business days
🔄
Status: Reschedule by Abby Jinerson Nov 3, 8:54 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 22h
2.0 business days
🗓️
2 Status: Scheduled Nov 4, 12:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-07T13:00:00.000+0000
📅
5 Dispatch Scheduled Nov 4, 12:22 PM
Dispatch Scheduled → Technician Assigned → Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ben Saur
Technician: a0hVU000000BeDRYA0, Anthony Wright
🆕
Status: Entered by Abby Jinerson
From: Scheduled, Entered, Ready for Scheduling, Assigned
To: Entered, Ready for Scheduling, Assigned, Scheduled
Duration in Previous: 6m, 0m
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-07T13:00:00.000+0000
💵
2x Expenses Added Nov 4, 1:13 PM
Type: Expenses
Status: Open
Qty: 1
4.0 business days
⏱️
Labor Added Nov 7, 9:00 AM
Type: Labor
Status: Open
Qty: 1
⏱️
2 5x Labor Added Nov 7, 5:06 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled
To: Completed
Duration in Previous: 3d 4h
🏁
Status: Closed by Yves Dessin Nov 7, 5:11 PM
From: Completed
To: Closed
Duration in Previous: 1m
2.9 business days
📄
2 Status: Ready to Bill Nov 12, 10:51 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246285

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00532277
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Nov 7, 8:00 AM
Created
Oct 13, 3:41 PM
Invoice #
SM-246285

Work Details (8)

Name Type Status Qty Amount Date
WL-02995645 Expenses Open 1 $0.00 Nov 4, 1:13 PM
WL-02995646 Expenses Open 1 $0.00 Nov 4, 1:13 PM
WL-02999524 Labor Open 1 $0.00 Nov 7, 9:00 AM
WL-03000393 Labor Open 3 $1,495.00 Nov 7, 5:06 PM
WL-03000394 Labor Open 7 $0.00 Nov 7, 5:06 PM
WL-03000395 Travel Open 12 $0.00 Nov 7, 5:06 PM
WL-03000396 Travel Open 479 $0.00 Nov 7, 5:06 PM
WL-03000397 Expenses Open 1 $0.00 Nov 7, 5:06 PM

Details