10/29/2025 CRamen Brian returned call and scheduled for Friday 10/31/2025 with tech arrival between 8-10am.
10/28/2025 CRamen left a vm for Brian to return call to schedule for Friday 10/31/2025 with tech arrival between 8-10am.
10/28/2025 CRamen LOberg replied via email and teams that contract info is sent and ready to schedule.
10/28/2025 CRamen spoke with Brian and he is frustrated as he hasnt heard from anyone regarding contract info request. Teams messaged and emailed Lauren and CC's Natosha and SRamern to escalate so we can move forward to schedule.
10/27/2025 CRamen spoke with Brian and he said hes hasnt heard anything regarding contract . Called LOberg and discussed. She will contact Brian
10/15/2025 CRamen email response from Brian :May I please have a quote for 2026 preventative maintenance for our Stryker equipment? I cannot remember if this plan has already been paid for. Due to financial constraints, we may have to move our appointment into the next fiscal year. Fwd email to AM LOberg.
10/14/2025 CRamen spoke with Brian and he was about to head out for the day and took down my info to call back tomorrow. Logged email requesting Thursday 10/23/2025 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Stryker Medical - 6506 PowerPro
Serial #: 151239391 - Asset ID: 13344873
Stryker Medical - 6252 Stair-Pro
Serial #: 060739771 - Asset ID: 13344875
Stryker Medical - 6252 Stair-Pro
Serial #: 060739770 - Asset ID: 13344878
Stryker Corporation - Stryker 6390 PowerLoad
Serial #: 160140936 - Asset ID: 13344874
Stryker Medical - 6252 Stair-Pro
Serial #: 060739768 - Asset ID: 13344872
Stryker Medical - 6500 PowerPro
Serial #: 061239590 - Asset ID: 13344869
Stryker Medical - 6506 PowerPro
Serial #: 1910003500311 - Asset ID: a0C6e00000vSb92EAC
Stryker Medical - 6370 Rail Fastener
Serial #: 060940246 - Asset ID: a0C6e00000vSb9LEAS
Stryker Medical - 6506 PowerPro
Serial #: 2105003501478 - Asset ID: a0CVU00000F8U8y2AF
Stryker Medical - 6506 PowerPro
Serial #: 131040363 - Asset ID: 13344879
Stryker Corporation - Stryker 6390 PowerLoad
Serial #: 2304012400199 - Asset ID: 13344877
Stryker Corporation - Stryker 6390 PowerLoad
Serial #: 131039183 - Asset ID: 13344870
Stryker Corporation - Stryker 6390 PowerLoad
Serial #: 2105012400181 - Asset ID: 13344880
Stryker Medical - 6506 PowerPro
Serial #: 2105003501478 - Asset ID: 1334476
Email: EMSAR Service on Unit Checklist WO-01309187.
Completed Nov 5, 2025
To: pcfire@portclinton-oh.gov
CC:
BCC:
Attachment: sync.png, BGreen Inspect.jpg, Screenshot 2025-11-03 180942.jpg
Subject: EMSAR Service on Unit Checklist WO-01309187.
Body:
Dear Customer,
Service on unit with Serial Number has been completed on Work Order number WO-01309187.
Location: Port Clinton Fire DepartmentAddress: 1755 East State Street Port Clinton, OH 43452
Please find the attached checklist with this email.
Best Regards,EMSAR
📋
Outbound to +14196071898
Completed Oct 29, 2025
10/29/2025 CRamen Brian returned call and scheduled for Friday 10/31/2025 with tech arrival between 8-10am.
📋
Outbound to +14196071898
Completed Oct 28, 2025
10/28/2025 CRamen left a vm for Brian to return call to schedule for Friday 10/31/2025 with tech arrival between 8-10am.
📧
Email:Re: EMSAR Request for service at Port Clinton Fire Department (Email to schedule service)
Completed Oct 28, 2025
From: lauren.oberg@emsar.com
To: cramen@emsar.com, pcfire@portclinton-oh.gov, sramen@emsar.com, natosha.beierschmitt@emsar.com
Hi Brian,
I have attached the copy of the contract you requested, and Chuck will reach out to schedule your PMs. Let me know if you need anything further!
Best,Lauren ObergService Operations ManagerP: 818.966.3953lauren.oberg@emsar.comFor service requests, please fill out this form The information in this e-mail is confidential and may be legally privileged; it is i
📋
Outbound to +14196071898
Completed Oct 28, 2025
📋
Outbound to +14196071898
Completed Oct 28, 2025
📋
Outbound to +14196071898
Completed Oct 27, 2025
10/27/2025 CRamen spoke with Brian and he said hes hasnt heard anything regarding contract
📧
Email:Re: EMSAR Request for service at Port Clinton Fire Department (Email to schedule service)
Completed Oct 15, 2025
From: pcfire@portclinton-oh.gov
To: cramen@emsar.com
Hey Charles,
May I please have a quote for 2026 preventative maintenance for our Stryker equipment? I cannot remember if this plan has already been paid for. Due to financial constraints, we may have to move our appointment into the next fiscal year.
Brian GutmanFire ChiefPort Clinton Fire & Rescue419-607-1898From: Charles Ramen <cramen@emsar.com>Sent: Tuesday, October 14, 2025 6:56 PMTo: Brian Gutman <pcfire@portclinton-oh.gov>Subject
📧
Email: EMSAR Request for service at Port Clinton Fire Department (Email to schedule service)
Completed Oct 14, 2025
To: ems@portclinton-oh.gov
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Port Clinton Fire Department (Email to schedule service)
Body:
Hi Brian Gutman,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Semi-Annual Equipment PM
13 Pcs
Here’s the location information we have on file:
Location:
Port Clinton Fire Department
1755 East State Street
Port Clinton, OH 43452
Contact:
Brian Gutman
4196071898
We currently h
📋
Outbound to +14196071898
Completed Oct 14, 2025
10/14/2025 CRamen spoke with Brian and he was about to head out for the day and took down my info to call back tomorrow.
Nov 1, 2025 2:50pm
@David Carvalho once again unable to sync and close yet another inspection. just get the whoops contact admin or try again later error
. are we able to see if there is something wrong with my account? this happens to me in one way or another on about 90 percent of anything in EBT. I waste alot of time chasing down someone to get these closed
📅
WO-01309187 - Preventive Maintenance - Port Clinton - Port Clinton Fire Department
Oct 31, 2025 9:00am – 4:00pm
Work Order: WO-01309187
Account: PORT CLINTON FIRE DEPARTMENT
Customer Case Number:
Location: Port Clinton Fire Department
Address: 1755 East State Street, Port Clinton, OH 43452
Manufacturer:
Model #:
Serial #:
Contact Name: Brian Gutman
Contact Phone: 4196071898
Contact Email: ems@portclinton-
JPG
BGreen Inspect
Nov 3, 2025
PNG
sync
Nov 3, 2025
JPG
Screenshot 2025-11-03 180942
Nov 3, 2025
Timeline
📞
Case Linked Oct 14, 1:00 AM
Case Number:00535203
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 14, 7:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 14, 3:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7h 59m
🚨12.0 business days
🗓️
▶
2
Status: Scheduled Oct 29, 9:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-31T13:00:00.000+0000
⚠️5.0 business days
🚗
▶
2
21x Travel Added Nov 4, 11:17 AM
21x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:6d 2h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 5, 5:13 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Nov 6, 2:09 PM
Invoice Number:SM-245690
Bottlenecks
Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)