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WO-01309188 ↗ ServiceMax

MERCER COUNTY EMS OH • Preventive Maintenance • PSM

📍 Mercer County EMS OH - Coldwater — 500 W. Main St., Coldwater OH, 45828

Oct 14, 2025 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (16 biz days late)
Active: 30 biz days
🕐 Clock stopped: Invoiced (Nov 26, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Oct 14 → Nov 24, 2025
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 26, 2025
2 business days (counted)
Running total: 30 of ? biz days used
Created: Oct 14, 2025 Invoiced: Nov 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0
Oct 14 → Oct 14 Assigned ▶ Running 0 0
Oct 14 → Nov 24 Scheduled ▶ Running 28 28
Nov 24 → Nov 26 Tech On Site ▶ Running 2 30
Dispatch 0.0d
Coordinators 29.5d
Field Work 2.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.5 days
Over SLA
Field Work
2.8 days
Over SLA
Billing
0.0 days
Created: Oct 14, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
30.9 days Total Age
⏱️
28.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
29.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
70 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Dustin Antolin — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535204
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 22 Pcs https://www.ebiotrack.com/inspection.php?iid=30675
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kara Smith
Owner
Kimberly Hardison
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309188 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Oct 14, 2025 • Closed: Nov 26, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 28.5 days stuck in "Scheduled"
⏱️
Total Delay 29.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
28.5d / 2.0d SLA
Tech On Site
2.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 CRamen Kara called and she asked to reschedule for Monday 11/24/2025 thru Wednesday 11-26/2025 with tech arrival between 9-11am. Tech to call Kara at 419-586-3797 when about 20minutes away with eta so they can meet at the location.


10/27/2025 CRamen spoke to Kara and rescheduled for Monday 11/17/2025 thru Wednesday 11-19/2025 with tech arrival between 9-11am. Tech to call Kara at 419-586-3797 when about 20minutes away with eta so they can meet at the location. 


10/23/2025 CRamen spoke with Cassidy (Kara is out of town) and she will contact Kara to call back to re-schedule.


10/23/2025 CRamen per LYoder Chuck, you will have to reschedule the TR and the work order.

Dustin, because of the medical related schedule adjustment, I will need some type of documentation from your doctor explaining the request.


10/14/2025 CRamen spoke with Kara and scheduled for Wednesday 11/12 thru Friday 11/14 with tech arrival between 9-11am. Tech to call Kara at 419-586-3797 when about 20minutes away with eta so they can meet at the location. 

🔧 Work Performed
Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 080939187 - Asset ID: a0C5A00000rsvgUUAQ Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07034591 - Asset ID: 13363470 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 15N336125 - Asset ID: 13363463 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16N346279 - Asset ID: 13363479 Stryker Medical - 6082 MX-Pro R3 Serial #: 120539754 - Asset ID: a0C5A00000rsyj4UAA Stryker Medical - 6390 Power-LOAD Serial #: 161239553 - Asset ID: 13363489 Stryker Medical - Xpedition Serial #: 2406001689 - Asset ID: 13363489 Stryker Medical - 6390 Power-LOAD Serial #: 161141100 - Asset ID: 13363486 Stryker Medical - 6390 Power-LOAD Serial #: 180739444 - Asset ID: 13363466 Stryker Medical - 6390 Power-LOAD Serial #: 180739446 - Asset ID: 13363478 Stryker Medical - 6506 PowerPro Serial #: 161239489 - Asset ID: 13363488 Stryker Medical - 6506 PowerPro Serial #: 161239642 - Asset ID: 13208639 Stryker Medical - 6506 PowerPro Serial #: 180439874 - Asset ID: 13363477 Stryker Medical - 6506 PowerPro Serial #: 180840318 - Asset ID: 13363468 Stryker Medical - 6506 PowerPro Serial #: 180840320 - Asset ID: 13363480 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N156019 - Asset ID: 13363476 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N111198 - Asset ID: 13363467 Ferno Washington Inc - Model 40 (Series) Serial #: L-364963 - Asset ID: 13363465 Stryker Medical - 6506 PowerPro Serial #: 2108020700049 - Asset ID: 13363472 Stryker Medical - 6506 PowerPro Serial #: 2110020700279 - Asset ID: 13363464 Stryker Medical - 6390 Power-LOAD Serial #: 2108012400224 - Asset ID: 13363469 Stryker Medical - 6390 Power-LOAD Serial #: 2110012700010 - Asset ID: a0C8Y00000unH2GUAU Stryker Medical - Xpedition Serial #: 2406001702 - Asset ID: 13363487 Stryker Medical - 6390 Power-LOAD Serial #: 18053931 - Asset ID: 13363462
⚠️ Problem Description
Semi-Annual Equipment PM 22 Pcs https://www.ebiotrack.com/inspection.php?iid=30675

Timeline

📞
Case Linked Oct 14, 1:00 AM
Case Number: 00535204
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 14, 7:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 14, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 0m
🗓️
▶
2 Status: Scheduled Oct 14, 4:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-12T15:00:00.000+0000
💵
Expenses Added Oct 15, 10:17 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 27, 10:09 AM
Scheduled For: 2025-11-17T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 27, 10:22 AM
Scheduled For: 2025-11-24T15:00:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Oct 31, 9:44 AM
Type: Expenses
Status: Open
Qty: 1
🚨 16.0 business days
🔧
Status: Tech On Site by Dustin Antolin Nov 24, 12:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 40d 21h
⏳ 3.0 business days
💵
2x Expenses Added Nov 26, 6:55 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 66x Labor Added Nov 26, 7:04 PM
66x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 2d 6h
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Dec 2, 12:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 2, 1:00 PM
Invoice Number: SM-247968

Bottlenecks

Scheduled
Duration: 28.5 business days (threshold: 2.0 business days)
Exceeded by 26.5 business days
Tech On Site
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00535204
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Nov 24, 10:00 AM
Created
Oct 14, 7:58 AM
Invoice #
SM-247968

Work Details (70)

Name Type Status Qty Amount Date
WL-02971215 Expenses Open 1 $0.00 Oct 15, 10:17 AM
WL-02991392 Expenses Open 1 $0.00 Oct 31, 9:44 AM
WL-03021357 Expenses Open 1 $0.00 Nov 26, 6:55 PM
WL-03021358 Expenses Open 1 $0.00 Nov 26, 6:55 PM
WL-03021362 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021363 Labor Open 0.5 $0.00 Nov 26, 7:04 PM
WL-03021364 Labor Open 3.25 $0.00 Nov 26, 7:04 PM
WL-03021365 Travel Open 210 $0.00 Nov 26, 7:04 PM
WL-03021366 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021367 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021368 Labor Open 3.25 $0.00 Nov 26, 7:04 PM
WL-03021369 Travel Open 210 $0.00 Nov 26, 7:04 PM
WL-03021370 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021371 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021372 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021373 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021374 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021375 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021376 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021377 Labor Open 4.1666666666667 $0.00 Nov 26, 7:04 PM
WL-03021378 Travel Open 210 $0.00 Nov 26, 7:04 PM
WL-03021379 Labor Open 3.1666666666667 $0.00 Nov 26, 7:04 PM
WL-03021380 Travel Open 210 $0.00 Nov 26, 7:04 PM
WL-03021381 Labor Open 0.75 $0.00 Nov 26, 7:04 PM
WL-03021382 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021383 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021384 Labor Open 0.66666666666667 $0.00 Nov 26, 7:04 PM
WL-03021385 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021386 Labor Open 0.5 $0.00 Nov 26, 7:04 PM
WL-03021387 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021388 Labor Open 0.5 $0.00 Nov 26, 7:04 PM
WL-03021389 Labor Open 0.58333333333333 $0.00 Nov 26, 7:04 PM
WL-03021390 Labor Open 0.25 $0.00 Nov 26, 7:04 PM
WL-03021391 Labor Open 0.5 $0.00 Nov 26, 7:04 PM
WL-03021392 Labor Open 3.1666666666667 $0.00 Nov 26, 7:04 PM
WL-03021393 Travel Open 210 $0.00 Nov 26, 7:04 PM
WL-03021394 Labor Open 3.25 $0.00 Nov 26, 7:04 PM
WL-03021395 Travel Open 210 $0.00 Nov 26, 7:04 PM
WL-03021396 Parts Open 2 $54.00 Nov 26, 7:05 PM
WL-03021397 Parts Open 2 $7.37 Nov 26, 7:05 PM
WL-03021398 Parts Open 1 $3.69 Nov 26, 7:05 PM
WL-03021399 Parts Open 1 $14.97 Nov 26, 7:05 PM
WL-03021400 Parts Open 2 $23.36 Nov 26, 7:05 PM
WL-03021401 Parts Open 1 $21.29 Nov 26, 7:05 PM
WL-03021402 Parts Open 2 $54.00 Nov 26, 7:05 PM
WL-03021403 Parts Open 2 $54.00 Nov 26, 7:05 PM
WL-03021404 Parts Open 4 $14.74 Nov 26, 7:05 PM
WL-03021405 Parts Open 2 $7.37 Nov 26, 7:05 PM
WL-03021406 Parts Open 1 $21.29 Nov 26, 7:05 PM
WL-03021407 Parts Open 2 $23.36 Nov 26, 7:05 PM
WL-03021408 Parts Open 2 $54.00 Nov 26, 7:05 PM
WL-03021409 Parts Open 2 $7.37 Nov 26, 7:05 PM
WL-03021410 Parts Open 1 $3.69 Nov 26, 7:05 PM
WL-03021411 Parts Open 1 $21.29 Nov 26, 7:05 PM
WL-03021412 Parts Open 2 $23.36 Nov 26, 7:05 PM
WL-03021413 Parts Open 1 $104.40 Nov 26, 7:05 PM
WL-03021414 Parts Open 1 $283.50 Nov 26, 7:05 PM
WL-03021415 Parts Open 1 $21.29 Nov 26, 7:05 PM
WL-03021416 Parts Open 2 $23.36 Nov 26, 7:05 PM
WL-03021417 Parts Open 6 $162.00 Nov 26, 7:05 PM
WL-03021418 Parts Open 6 $22.11 Nov 26, 7:05 PM
WL-03021419 Parts Open 3 $11.06 Nov 26, 7:05 PM
WL-03021420 Parts Open 8 $0.00 Nov 26, 7:05 PM
WL-03021421 Parts Open 1 $21.29 Nov 26, 7:05 PM
WL-03021422 Parts Open 2 $23.36 Nov 26, 7:05 PM
WL-03021423 Parts Open 1 $283.50 Nov 26, 7:05 PM
WL-03021424 Parts Open 1 $21.29 Nov 26, 7:05 PM
WL-03021425 Parts Open 2 $23.36 Nov 26, 7:05 PM
WL-03021426 Parts Open 1 $21.29 Nov 26, 7:05 PM
WL-03021427 Parts Open 2 $23.36 Nov 26, 7:05 PM

Details