Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309192 ↗ ServiceMax

NORA Philadelphia • Repair • P3

📍 NORA - Philadelphia — 401 N. 3rd Street, Philadelphia PA, 19123

Oct 14, 2025 → Dec 10, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 17, 2025
✗ SLA Missed (29 biz days late)
Active: 32 biz days
Paused: 7 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Oct 14 → Oct 23, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
23d
▶ Clock Running
Status: Assigned
Oct 24 → Dec 1, 2025
23 business days (counted)
Running total: 24 of 3 biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 10, 2025
7 business days (counted)
Running total: 31 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 32 of 3 biz days used
Created: Oct 14, 2025 Completed: Dec 11, 2025
Business Days Used 32 / 3
0 3d budget +29d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 3
Oct 14 → Oct 14 L2 Screening ▶ Running 0 0 / 3
Oct 14 → Oct 23 Awaiting Parts ⏸ Paused 7 —
Oct 23 → Oct 24 Ready for Scheduling ▶ Running 1 1 / 3
Oct 24 → Dec 1 Assigned ▶ Running 23 24 / 3
Dec 1 → Dec 10 Scheduled ▶ Running 7 31 / 3
Dec 10 → Dec 11 Tech On Site ▶ Running 1 32 / 3
Dispatch 0.0d
Material Management 8.0d
Coordinators 33.3d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.0 days
Over SLA
Coordinators
33.3 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Oct 14, 2025 Due: Dec 2, 2025 Completed: Dec 11, 2025 (8 days late)
📅
39.5 days Total Age
⏱️
24.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
36.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532102
NORA - Nationwide Organ Recovery Transport Alliance. Philly - Inspection Repair
Closed
Q-00030414 Inspection #: 30446 Asset ID: 13279268 Model: Ferno Washington Inc - 24-H MiniMAXX Notes: RED RELEASE HANDLE BOLT BROKEN 190-1506 RED RELEASE HANDLE KIT NEEDED. ALSO NEEDS (8) WHEEL BEARINGS 204-2754 DUE TO EXCESSIVE OXIDATION Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Parts needed QTY 1 PN 1901506 QTY 8 PN 2042754
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU-Jay Houck
Owner
Kimberly Hardison
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01309192 (current) Invoiced
Repair • Chris Galasso
Created: Oct 14, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 24.0 days stuck in "Assigned"
⏱️
Total Delay 36.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
8.0d / 3.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
24.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1 MOwens Scott called back and requested the repair visit for 12/10. I let him know the eta will be between 9-9:30am.

12/1 MOwens Called and spoke to Scott Kibbler. He is checking what days next week after Monday work to schedule the repair visit.

11/17/2025 LHill-still waiting for parts to ship on WO-01310991.


11/13/25 RCook- Updated due date based on parts. still waiting for parts to ship on WO-01311536 & WO-01310991.


11/13/2025 LHill-still waiting for parts to ship on WO-01311536 & WO-01310991.


11/7 MOwens Still waiting for parts on WO-01311536 and 1310991


11/7/25 SReich - Changed POC, per a phone call from Jay Houck. Jay is no longer associated with this location.


10/27/25 RCook- Updating due date based on parts. WO-01310991-Parts order 00537523- Follow up date 11/10/25.


WO-01311536- WO is in L2 screening.


10/24/25 RCook- WO-01310991 is in awaiting parts. Parts for WO-01309192 should ship today.

🔧 Work Performed
REPLACED HANDLE AND HARDWARE; REPLACED WHEEL BEARINGS
🔍 Technician Findings
RED RELEASE HANDLE LOOSE; BEARINGS RUSTED
⚠️ Problem Description
Q-00030414 Inspection #: 30446 Asset ID: 13279268 Model: Ferno Washington Inc - 24-H MiniMAXX Notes: RED RELEASE HANDLE BOLT BROKEN 190-1506 RED RELEASE HANDLE KIT NEEDED. ALSO NEEDS (8) WHEEL BEARINGS 204-2754 DUE TO EXCESSIVE OXIDATION Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Parts needed QTY 1 PN 1901506 QTY 8 PN 2042754

Timeline

📞
Case Linked Oct 1, 1:50 PM
Case Number: 00532102
Subject: NORA - Nationwide Organ Recovery Transport Alliance. Philly - Inspection Repair
Status: Closed
⚠️ 9.0 business days
📋
▶
4 Work Order Created Oct 14, 8:12 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00083476
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Oct 23, 5:18 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 9d 9h
👷
▶
2 Technician Assigned Oct 24, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 35m
⏳ 2.0 business days
🔩
3x Parts Added Oct 27, 3:11 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 8
🚨 23.0 business days
📅
▶
2 Dispatch Scheduled Dec 1, 9:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 38d 1h
⚠️ 8.0 business days
🔧
Status: Tech On Site by Chris Galasso Dec 10, 10:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 0h
⏱️
▶
2 4x Labor Added Dec 10, 10:45 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 8m, 0m
⏳ 2.2 business days
📄
▶
3 Status: Ready to Bill Dec 12, 12:42 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 20, 12:48 PM
Invoice Number: SM-249030

Bottlenecks

Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532102
Closed
📦
Parts Order 00083476
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Dec 10, 9:00 AM
Created
Oct 14, 8:12 AM
Invoice #
SM-249030

Work Details (7)

Name Type Status Qty Amount Date
WL-02985543 Parts Open 1 $55.79 Oct 27, 3:11 PM
WL-02985544 Parts Open 8 $48.00 Oct 27, 3:11 PM
WL-02985545 Expenses Open 1 $15.17 Oct 27, 3:11 PM
WL-03033728 Labor Open 0.75 $130.00 Dec 10, 10:45 PM
WL-03033729 Labor Open 1 $149.00 Dec 10, 10:45 PM
WL-03033730 Travel Open 14 $0.00 Dec 10, 10:45 PM
WL-03033731 Expenses Open 1 $0.00 Dec 10, 10:45 PM

Details