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WO-01309194 ↗ ServiceMax

MEDFORD FIRE & EMS • Preventive Maintenance • PSM

📍 Medford Fire & EMS — 20 Jackson Rd, Medford NJ, 08055

Oct 14, 2025 → Nov 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (11 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Nov 19, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Oct 14 → Nov 14, 2025
22 business days (counted)
Running total: 22 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 19, 2025
3 business days (counted)
Running total: 25 of ? biz days used
Created: Oct 14, 2025 Invoiced: Nov 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0
Oct 14 → Nov 14 Assigned ▶ Running 22 22
Nov 14 → Nov 19 Scheduled ▶ Running 3 25
Dispatch 0.0d
Coordinators 27.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.5 days
Over SLA
Created: Oct 14, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
25.9 days Total Age
⏱️
23.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
25.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535206
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=30677
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vinny Tagliota
Owner
Kimberly Hardison
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309194 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Oct 14, 2025 • Closed: Nov 19, 2025
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 23.0 days stuck in "Assigned"
⏱️
Total Delay 25.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
23.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/14 KSmith -- Scheduled for 11/19 around 9am with Vinny

11/14 MOwens Called and spoke to Vinny. He said that 11/19 or 11/21 works to schedule the PM service. I told him I would check and send a confirmation email to schedule.

11/6 MOwens Called to speak to Vinny. Left a vm for him to call back about scheduling the PM service during Nov. Sent an email also.

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 2003012400050 - Asset ID: 13288877 Stryker Medical - 6506 PowerPro Serial #: 2003003500175 - Asset ID: 13288876 Stryker Medical - 6252 Stair-Pro Serial #: 040139163 - Asset ID: 13288875 Stryker Medical - 6252 Stair-Pro Serial #: 040439187 - Asset ID: 13288878 Stryker Medical - 6390 Power-LOAD Serial #: 170840249 - Asset ID: 13288880 Stryker Medical - 6506 PowerPro Serial #: 171041673 - Asset ID: 13288879 Stryker Medical - 6252 Stair-Pro Serial #: 040439186 - Asset ID: a0C5A00000rszgvUAA Stryker Medical - 6390 Power-LOAD Serial #: 160940803 - Asset ID: a0C5A00000rt1HfUAI Stryker Medical - 6506 PowerPro Serial #: 060739377 - Asset ID: a0C5A00000rt1jxUAA
⚠️ Problem Description
Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=30677

Timeline

📞
Case Linked Oct 14, 1:00 AM
Case Number: 00535206
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 14, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 14, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 44m
🚨 23.0 business days
👷
Technician Assigned by Kourtney Smith Nov 14, 10:52 AM
Technician: David Trost
👷
▶
3 Technician Assigned Nov 14, 11:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-19T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 31d 0h
⏳ 4.0 business days
⏱️
▶
3 11x Labor Added Nov 19, 7:13 PM
11x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 5d 8h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Nov 21, 12:22 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:38 PM
Invoice Number: SM-247347

Bottlenecks

Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00535206
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Nov 19, 9:00 AM
Created
Oct 14, 8:15 AM
Invoice #
SM-247347

Work Details (11)

Name Type Status Qty Amount Date
WL-03013768 Labor Open 0.5 $0.00 Nov 19, 7:13 PM
WL-03013769 Labor Open 0.75 $0.00 Nov 19, 7:13 PM
WL-03013770 Labor Open 0.25 $0.00 Nov 19, 7:13 PM
WL-03013771 Labor Open 0.5 $0.00 Nov 19, 7:13 PM
WL-03013772 Labor Open 0.75 $0.00 Nov 19, 7:13 PM
WL-03013773 Labor Open 0.25 $0.00 Nov 19, 7:13 PM
WL-03013774 Labor Open 2.75 $0.00 Nov 19, 7:13 PM
WL-03013775 Travel Open 100 $0.00 Nov 19, 7:13 PM
WL-03013776 Labor Open 0.75 $0.00 Nov 19, 7:13 PM
WL-03013777 Labor Open 2 $0.00 Nov 19, 7:13 PM
WL-03013778 Travel Open 100 $0.00 Nov 19, 7:13 PM

Details