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WO-01309196 ↗ ServiceMax

NORTHEAST LOUISIANA AMBULANCE SERVICES • Evaluation • P7

📍 Northeast Louisiana Ambulance Services- Taylor Street — 233 Taylor Ave, Winnsboro LA, 71295

Oct 14, 2025 → Oct 14, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 23, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Oct 14, 2025 Invoiced: Oct 15, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 7
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 7
Oct 14 → Oct 14 Assigned ▶ Running 0 0 / 7
Oct 14 → Oct 15 Scheduled ▶ Running 1 1 / 7
Oct 15 → Oct 15 Tech On Site ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 1.5d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Field Work
0.0 days
Billing
0.0 days
Created: Oct 14, 2025 Due: Oct 23, 2025 Completed: Oct 15, 2025 (8 days early)
📅
1.2 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534997
Urgent L2 review - EMS * no quote needed until parts are determined
Closed
Can you please make a work order for an evaluation fora -Christopher Womack
Priority
High
Origin
Email
Reason
New Case
Contact
Danny Posey
Owner
Kimberly Hardison
Created
Oct 13, 2025
Work Orders from this Case (1)
WO-01309196 (current) Invoiced
Evaluation • Christopher Womack
Created: Oct 14, 2025 • Closed: Oct 14, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15 KHardison, created 00535925 for follow up.

🔧 Work Performed
Sending quote to customer for a new Hydraulic Assembly. NO TRAVEL CHARGED.
🔍 Technician Findings
On the 6500, I arrived and found that the cot was dropping extremely fast. I then found that the hydraulic assembly was needing to be replaced.
⚠️ Problem Description
Can you please make a work order for an evaluation fora -Christopher Womack
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Oct 13, 1:18 PM
Case Number: 00534997
Subject: Urgent L2 review - EMS * no quote needed until parts are determined
Status: Closed
📋
▶
2 Work Order Created Oct 14, 8:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Oct 14, 10:46 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-14T16:00:00.000+0000
⏱️
▶
3 Labor Added Oct 14, 9:47 PM
Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Christopher Womack
From: Scheduled
To: Tech On Site
Duration in Previous: 11h 1m
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 2m, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Oct 16, 2:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 17, 5:10 PM
Invoice Number: SM-243729

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534997
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Oct 14, 12:00 PM
Created
Oct 14, 8:22 AM
Invoice #
SM-243729

Work Details (1)

Name Type Status Qty Amount Date
WL-02970950 Labor Open 0.5 $0.00 Oct 14, 9:47 PM

Details