10/20 KKelch scheduled per logged email from Jasmin
10/20 KKelch sent Jasmin an email for scheduling
🔧Work Performed
Inspected 105 pieces of equipment. Completed EBT inspection report.
🔍Technician Findings
11/24/2025 Zachary Stieben arrived on site. Found 105 pieces of equipment to be inspected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
101 Pcs
https://www.ebiotrack.com/inspection.php?iid=30679
📧
Email: EMSAR Request for service at Oak Street Health - Longview, TX
Completed Oct 20, 2025
To: jasmin.vazquez@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Longview, TX
Body:
Hi Jasmin Vazquez,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Longview, TX. This inspection is due in December, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 11/17 with an
📅
WO-01309201 - Inspection - Longview - Oak Street Health - Longview, TX
Nov 24, 2025 10:00am – 4:00pm
Work Order: WO-01309201
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Longview, TX
Address: 1207 A East Marshall Ave., Longview, TX 75601
Manufacturer:
Model #:
Serial #:
Contact Name: Jasmin Vazquez
Contact Phone:
Contact Email: jasmin.vazquez@oakstreethealth.c
Timeline
📞
Case Linked Oct 14, 7:00 AM
Case Number:00535213
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 14, 8:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 14, 8:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:29m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 20, 3:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-17T15:00:00.000+0000
🚨18.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchNov 13, 4:12 PM
Scheduled For:2025-11-25T15:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchNov 18, 9:35 AM
Scheduled For:2025-11-26T15:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchNov 19, 11:31 AM
Scheduled For:2025-11-24T15:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Zachary StiebenNov 24, 9:41 AM
From:Scheduled
To:Tech On Site
Duration in Previous:34d 18h
✔️
Status: Completed by Zachary StiebenNov 24, 1:58 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 17m
🚗
▶
3
2x Travel Added Nov 24, 4:58 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:2.6666666666667, 4.3333333333333, 2.5
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:3h 3m
📄
Status: Ready to Bill by Diane PattonNov 25, 4:08 PM
From:Closed
To:Ready to Bill
Duration in Previous:23h 7m
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:5d 21h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 24.5 business days (threshold: 2.0 business days)
Exceeded by 22.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)