Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309205 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Parker #24947 — 11339 S Pikes Peak Dr, Parker CO, 80138

Oct 14, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (24 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Nov 7, 2025
18 business days (counted)
Running total: 18 of ? biz days used
8d
▶ Clock Running
Status: On Hold
Nov 7 → Nov 20, 2025
8 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 27 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 9, 2025
10 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 38 of ? biz days used
Created: Oct 14, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Nov 7 Ready for Scheduling ▶ Running 18 18
Nov 7 → Nov 20 On Hold ▶ Running 8 26
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 26
Nov 20 → Nov 21 Assigned ▶ Running 1 27
Nov 21 → Dec 9 Scheduled ▶ Running 10 37
Dec 9 → Dec 10 Tech On Site ▶ Running 1 38
Dispatch 0.0d
Holding 9.0d (excluded)
Coordinators 31.4d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
9.0 days
Coordinators
31.4 days
Over SLA
Field Work
0.8 days
Created: Oct 14, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
38.4 days Total Age
⏱️
19.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
28.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00535214
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 85 pieces https://www.ebiotrack.com/inspection.php?iid=30681
Priority
High
Origin
Email
Reason
New Case
Contact
Michaela Hartley
Owner
Leona Coonrod
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309205 (current) Invoiced
Inspection • Andrew Przybyla
Created: Oct 14, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 28.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
On Hold
9.0d
Assigned
1.4d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21 KKelch scheduled per logged email from Michaela

11/20 KKelch sent Michaela an email for scheduling

CONFIRMED


Scheduling ahead needed: Yes. 

Certain day or time: Mon-Friday that you are free will work for us. Typically before 3:30 is best.

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility:  No


11/20/2025 LHill-responded to Michaela Hartley-Thank you for your response. I'm adding @Kaitlyn Kelch to this email as she is the scheduling coordinator for your area. She will be reaching out to you to schedule this visit.


11/20/2025 LHill-rec'd email from Michaela Hartley-

Following up on this, and I have sent you our availability.

 

Our annual inspections are on ticket #: WO-01309205 – I believe. When are we able to get these inspected? Our equipment is due in November.

 

  1. Mon-Friday that you are free will work for us. Typically before 3:30 is best.
  2. Please call ahead to let us know you will be arriving.
  3. All equipment will be accessible and staff will be able to assist with any entry to any clinic areas.

See logged email.


11/07/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. 


11/07/2025 LHill-sent email to Michaela Hartley at michaela.hartley@hcahealthcare.com to confirm contact & equipment.


11/07/2025 LHill-Called 970-581-1454 for Michaela Hartley to confirm contact & equipment. The line will ring but voicemail never picks up.


11/06/2025 LHill-sent email to Michaela Hartley at michaela.hartley@hcahealthcare.com to confirm contact & equipment.


11/06/2025 LHill-Called 970-581-1454 for Michaela Hartley-someone picked up and hung up.


11/05/2025 LHill-sent email to Michaela Hartley at michaela.hartley@hcahealthcare.com to confirm contact & equipment.


11/05/2025 LHill-LM at 970-581-1454 for Michaela Hartley to confirm contact & equipment.


11/04/2025 LHill-sent email to Michaela Hartley at michaela.hartley@hcahealthcare.com to confirm contact & equipment.


11/04/2025 LHill-LM at 970-581-1454 for Michaela Hartley to confirm contact & equipment.

🔧 Work Performed
Tech arrived on site and inspected and tested 88 pieces of equipment.
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 85 pieces
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 85 pieces https://www.ebiotrack.com/inspection.php?iid=30681

Timeline

📞
Case Linked Oct 14, 7:00 AM
Case Number: 00535214
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 14, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
⏸️
Status: On Hold by Laura Hill Nov 7, 11:14 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 24d 3h
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Laura Hill Nov 20, 3:54 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 13d 4h
👷
▶
2 Technician Assigned Nov 20, 4:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
🗓️
▶
2 Status: Scheduled Nov 21, 8:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-09T18:30:00.000+0000
🚨 11.0 business days
⏱️
3x Labor Added Dec 9, 1:11 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
⏱️
2x Labor Added Dec 9, 3:26 PM
Type: Labor
Status: Open
Qty: 6, 0.5
🔧
Status: Tech On Site by Andrew Przybyla Dec 9, 4:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 7h
✔️
Status: Completed by Andrew Przybyla Dec 9, 10:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 0m
🏁
Status: Closed by Andrew Przybyla Dec 9, 10:30 PM
From: Completed
To: Closed
Duration in Previous: 29m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Dec 11, 4:33 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
⏳ 1.9 business days
🧾
Invoice Created Dec 12, 11:06 PM
Invoice Number: SM-248802

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00535214
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Dec 9, 1:30 PM
Created
Oct 14, 8:41 AM
Invoice #
SM-248802

Work Details (5)

Name Type Status Qty Amount Date
WL-03031423 Labor Open 0.5 $0.00 Dec 9, 1:11 PM
WL-03031424 Travel Open 10 - Dec 9, 1:11 PM
WL-03031425 Travel Open 10 - Dec 9, 1:11 PM
WL-03031677 Labor Open 6 $1,878.40 Dec 9, 3:26 PM
WL-03031678 Labor Open 0.5 $0.00 Dec 9, 3:26 PM

Details