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← WO Overview

WO-01309208 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Highlands Ranch #24941 — 7120 E County Line Rd, Highlands Ranch CO, 80126

Oct 14, 2025 → Dec 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (24 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Nov 10, 2025
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 19 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Nov 10 → Dec 10, 2025
19 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Oct 14, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Nov 10 Ready for Scheduling ▶ Running 19 19
Nov 10 → Nov 10 Assigned ▶ Running 0 19
Nov 10 → Dec 10 Scheduled ▶ Running 19 38
Dec 10 → Dec 10 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 40.0d
Field Work 3.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.0 days
Over SLA
Field Work
3.1 days
Over SLA
Created: Oct 14, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
41.0 days Total Age
⏱️
20.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 7, 2025
Visit 2 Dec 10, 2025
Visit 3 Dec 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535215
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces https://www.ebiotrack.com/inspection.php?iid=30682
Priority
High
Origin
Email
Reason
New Case
Contact
Jennifer Rice
Owner
Leona Coonrod
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309208 (current) Invoiced
Inspection • Andrew Przybyla
Created: Oct 14, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
2.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10 APrzybyla - Tech needs to keep WO opened to add travel expenses at the end of the week.

CONFIRMED


11/06/2025 LHill-rec'd a call from Christopher Gonzales. He confirmed contact & equipment.  

Scheduling ahead needed: No

Certain day or time: M-F 8AM-8PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No


11/06/2025 LHill-LM at 949-292-0175 for Christopher Gonzales to confirm contact & equipment.


11/05/2025 LHill-LM at 949-292-0175 for Christopher Gonzales to confirm equipment & contact.


11/05/2025 LHill-updated contact in SMX and EBT to Christopher Gonzales at 949-292-0175.


11/05/2025 LHill-Called 805) 395-1384 for Jennifer Rice. She is not the contact person for this location. Please contact Christopher Gonzales at 949-292-0175.


11/04/2025 LHill-LM at (805) 395-1384 for Jennifer Rice to confirm contact & equipment.

🔧 Work Performed
Tech arrived on site and inspected and tested 80 pieces of equipment.
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces https://www.ebiotrack.com/inspection.php?iid=30682

Timeline

📞
Case Linked Oct 14, 7:00 AM
Case Number: 00535215
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 14, 8:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 20.0 business days
👷
▶
4 Technician Assigned Nov 10, 9:58 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27d 2h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-10T15:00:00.000+0000
💵
Expenses Added Nov 10, 12:41 PM
Type: Expenses
Status: Open
Qty: 1
🚨 17.0 business days
⏱️
4x Labor Added Dec 8, 12:05 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 9, 964, 1
💵
Expenses Added Dec 8, 1:57 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
Expenses Added Dec 9, 3:28 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 4x Labor Added Dec 10, 9:57 AM
4x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Andrew Przybyla
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 23h
⏱️
2x Labor Added Dec 10, 11:55 AM
Type: Labor
Status: Open
Qty: 4.75, 0.25
✔️
Status: Completed by Andrew Przybyla Dec 10, 3:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 29m
💵
Expenses Added Dec 11, 2:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Dec 12, 1:45 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 9, 964, 1
💵
Expenses Added Dec 12, 9:39 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Andrew Przybyla Dec 12, 11:02 PM
From: Completed
To: Closed
Duration in Previous: 2d 7h
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Dec 17, 9:56 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249266

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Completed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535215
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Dec 10, 10:00 AM
Created
Oct 14, 8:45 AM
Invoice #
SM-249266

Work Details (22)

Name Type Status Qty Amount Date
WL-03002077 Expenses Open 1 $0.00 Nov 10, 12:41 PM
WL-03029780 Labor Open 9 $0.00 Dec 8, 12:05 AM
WL-03029781 Travel Open 964 - Dec 8, 12:05 AM
WL-03029782 Expenses Open 1 $0.00 Dec 8, 12:05 AM
WL-03029783 Expenses Open 1 $0.00 Dec 8, 12:05 AM
WL-03030142 Expenses Open 1 $0.00 Dec 8, 1:57 PM
WL-03031679 Expenses Open 1 $0.00 Dec 9, 3:28 PM
WL-03032640 Labor Open 0.25 $0.00 Dec 10, 9:57 AM
WL-03032641 Travel Open 2.6 - Dec 10, 9:57 AM
WL-03032642 Travel Open 2.6 - Dec 10, 9:57 AM
WL-03032643 Expenses Open 1 $0.00 Dec 10, 9:57 AM
WL-03032822 Labor Open 4.75 $1,688.00 Dec 10, 11:55 AM
WL-03032823 Labor Open 0.25 $0.00 Dec 10, 11:55 AM
WL-03034332 Expenses Open 1 $0.00 Dec 11, 2:08 PM
WL-03036001 Labor Open 9 $0.00 Dec 12, 1:45 PM
WL-03036002 Travel Open 964 - Dec 12, 1:45 PM
WL-03036003 Expenses Open 1 $0.00 Dec 12, 1:45 PM
WL-03036004 Expenses Open 1 $0.00 Dec 12, 1:45 PM
WL-03036005 Expenses Open 1 $0.00 Dec 12, 1:45 PM
WL-03036006 Expenses Open 1 $0.00 Dec 12, 1:45 PM
WL-03036007 Expenses Open 1 $0.00 Dec 12, 1:45 PM
WL-03036675 Expenses Open 1 $0.00 Dec 12, 9:39 PM

Details