Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309211 ↗ ServiceMax

Sono Bello • Virtual Tech - Drop Shipment • PC

📍 WI-Milwaukee — 245 South Executive Drive, Brookfield WI, 53005

Oct 14, 2025 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 51 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸51d
⏸ Clock Paused
Status: Awaiting Parts
Oct 14 → Dec 30, 2025
51 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 30 → Jan 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: L2 Review
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 6, 2026
2 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 14, 2025 Completed: Jan 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Dec 30 Awaiting Parts ⏸ Paused 51 —
Dec 30 → Jan 2 Reschedule ▶ Running 2 2
Jan 2 → Jan 2 L2 Review ▶ Running 0 2
Jan 2 → Jan 2 Completed ▶ Running 0 2
Jan 2 → Jan 6 Assigned ▶ Running 2 4
Dispatch 0.0d
Material Management 52.0d
Coordinators 5.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
52.0 days
Over SLA
Coordinators
5.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 14, 2025 Due: Dec 12, 2025 Completed: Jan 6, 2026 (24 days late)
📅
56.0 days Total Age
⏱️
52.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
53.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535226
Closed
Inspection #: 29142 Asset ID: 12950301 Model: Deka - Smartlipo Notes: MISSING GROUND LUG ON THE POWER CORD. REPLACE POWER CORD. Failed Electrical Safety (Damaged Torn Power Supply Cord).
Priority
High
Origin
Email
Reason
New Case
Contact
Milwaukee Practice Manager
Owner
Wendy Argueta
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309211 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 14, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 52.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 53.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
52.0d / 3.0d SLA
Reschedule
2.9d / 2.0d SLA
L2 Review
0.0d
Completed
0.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
part ordered and shipped to site
🔍 Technician Findings
part order
⚠️ Problem Description
Inspection #: 29142 Asset ID: 12950301 Model: Deka - Smartlipo Notes: MISSING GROUND LUG ON THE POWER CORD. REPLACE POWER CORD. Failed Electrical Safety (Damaged Torn Power Supply Cord). https://www.ebiotrack.com/workorder.php?wo=68930

Timeline

📞
Case Linked Oct 14, 8:18 AM
Case Number: 00535226
Subject:
Status: Closed
📋
▶
3 Work Order Created Oct 14, 8:50 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083489
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 52.0 business days
🔩
▶
2 2x Parts Added Dec 30, 11:34 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 77d 3h
⏳ 3.0 business days
👀
▶
2 Status: L2 Review Jan 2, 3:35 PM
Status: L2 Review → Status: Completed
✔️
Status: Completed by Gavin Poole
From: L2 Review
To: Completed
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 2, 3:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From: Completed
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 6, 10:54 AM
Technician Assigned → Status: Completed
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 19h, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 8, 1:41 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-250815

Bottlenecks

Awaiting Parts
Duration: 52.0 business days (threshold: 3.0 business days)
Exceeded by 49.0 business days
Reschedule
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535226
Closed
📦
Parts Order 00083489
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 14, 8:50 AM
Invoice #
SM-250815

Work Details (2)

Name Type Status Qty Amount Date
WL-03049702 Parts Open 1 $72.31 Dec 30, 11:34 AM
WL-03049703 Expenses Open 1 $16.50 Dec 30, 11:34 AM

Details