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← WO Overview

WO-01309223 ↗ ServiceMax

Health Care District of Palm Beach County • Repair • P7

📍 Trauma Hawk — 4255 Southern Blvd, West Palm Beach FL, 33415

Oct 14, 2025 → Oct 23, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 23, 2025
✗ SLA Missed
Active: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 2 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 23, 2025
5 business days (counted)
Running total: 7 of 7 biz days used
Created: Oct 14, 2025 Completed: Oct 23, 2025
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 7
Oct 14 → Oct 15 Ready for Scheduling ▶ Running 1 1 / 7
Oct 15 → Oct 16 Assigned ▶ Running 1 2 / 7
Oct 16 → Oct 23 Scheduled ▶ Running 5 7 / 7
Dispatch 0.0d
Coordinators 8.8d
Billing 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.8 days
Over SLA
Billing
0.6 days
Created: Oct 14, 2025 Due: Oct 23, 2025 Completed: Oct 23, 2025 (on time)
📅
8.0 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534096
Needs Quote
Closed
Q-00030555 Ferno INX - Problem-Foot Display is cracked 1 sleep mode display, 0806076 Tech has part, no part order needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Edward Rivera
Owner
Jessica Sells
Created
Oct 8, 2025
Work Orders from this Case (1)
WO-01309223 (current) Invoiced
Repair • Ray Andreu
Created: Oct 14, 2025 • Closed: Oct 23, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Closed
3.6d / 1.0d SLA
WO Correction Needed
0.6d
L2 Review
0.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27 KWeiss, Reviewed pictures and closing w/o for billing review.

10.27.25 Hshaw - moved WO to L2 for pic review

10.27.25 Hshaw - missing pictures

10/16/25 AJinerson - Ray spoke with Captain Rivera and confirmed for 10/23

10/14/2025jsells


Q-00030555


🔧 Work Performed
Service repair, replace front cover to display, tighten, cycle test, clean return to service.
🔍 Technician Findings
Inspect found foot display bottom back plate that secures display to frame cracked.
⚠️ Problem Description
Q-00030555 Ferno INX - Problem-Foot Display is cracked 1 sleep mode display, 0806076 Tech has part, no part order needed.
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Oct 8, 4:17 PM
Case Number: 00534096
Subject: Needs Quote
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Oct 14, 9:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Oct 15, 4:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Ray Andreu
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Oct 16, 4:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-23T14:00:00.000+0000
⚠️ 5.9 business days
🔩
6x Parts Added Oct 23, 3:28 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 2, 2.25, 85, 86
✔️
Status: Completed by Ramon Andreu Oct 23, 3:57 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 23h, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Oct 27, 10:39 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 18h
🏁
Status: Closed by Ramon Andreu Oct 27, 3:25 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 46m
👀
Status: L2 Review by Hannah Shaw Oct 27, 3:55 PM
From: Closed
To: L2 Review
Duration in Previous: 29m
🏁
Status: Closed by Keith Weiss Oct 27, 8:24 PM
From: L2 Review
To: Closed
Duration in Previous: 4h 29m
📄
▶
2 Status: Ready to Bill Oct 28, 9:34 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:40 PM
Invoice Number: SM-244907

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00534096
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Ray Andreu
Scheduled
Oct 23, 10:00 AM
Created
Oct 14, 9:06 AM
Invoice #
SM-244907

Work Details (6)

Name Type Status Qty Amount Date
WL-02981782 Parts Open 1 $42.00 Oct 23, 3:28 PM
WL-02981783 Labor Open 1 $130.00 Oct 23, 3:28 PM
WL-02981784 Labor Open 2 $500.00 Oct 23, 3:28 PM
WL-02981785 Labor Open 2.25 $0.00 Oct 23, 3:28 PM
WL-02981786 Travel Open 85 $0.00 Oct 23, 3:28 PM
WL-02981787 Travel Open 86 $0.00 Oct 23, 3:28 PM

Details