Midmark Service Request Dispatch Authorization - WO-00115124
Closed
Zone 2
PM NWD 3 YR
ADDITIONAL NOTES
REVISED - Resending SRA - Adding Dispatch Notes. Drop shipping parts to end-user on SO# 732181 via UPS Ground.
Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @
844-856-1232. Thank you! PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit Tech needs to
show up on site with the proper supplies Tech needs to submit to Midmark completed/signed checklist Tech should also leave
a copy of completed checklist with Customer
Ship Exchanged Open 732181 002-10721-00 1.00000 1ZE444250373779352
10/16/25 AJinerson - Called site to follow up and schedule tech visit. Spoke with Amy and confirmed tech visit for tomorrow, 10/17 with eta between 9am-11am.
POC on site will be Amy or Taliesin/Tali.
Parts will be in Amy's office.
No additional arrival instructions needed for tech.
10/16/25 AJinerson - Parts ETA to site today, 10/16 by end of day.
10/14/2025 LHill-Called (386)2654444 option 0 for Amy. She was out to lunch. I spoke with Tonya and advised her once tracking is available we will be calling back to schedule the tech visit. She said she would give info to Amy.
10/14/2025jsells
Ship To Name: Pet Street Veterinary Care Center
Ship To Address: 240 S Nova Rd
Ship To City/State: Ormond Beach, FL 32174-6117
Waybill (Tracking #): 1ZE444250373779352
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 14-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
10/14/25 SReich - Spoke to Kim, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
10/17/25 AMW - Located dental machine and installed full PM kit. Completed Midmark PM kit checklist. Performed function test. Equipment passed all tests. Notified POC of equipment status.
🔍Technician Findings
10/17/25 AMW - Locate dental machine and install PM kit. Perform function test. Notify POC of euqipment status.
⚠️Problem Description
Zone 2
PM NWD 3 YR
ADDITIONAL NOTES
REVISED - Resending SRA - Adding Dispatch Notes. Drop shipping parts to end-user on SO# 732181 via UPS Ground.
Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @
844-856-1232. Thank you! PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit Tech needs to
show up on site with the proper supplies Tech needs to submit to Midmark completed/signed checklist Tech should also leave
a copy of completed checklist with Customer
Ship Exchanged Open 732181 002-10721-00 1.00000 1ZE444250373779352
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +13862654444
Completed Oct 16, 2025
10/16/25 AJinerson - Called site to follow up and schedule tech visit. Spoke with Amy and confirmed tech visit for tomorrow, 10/17 with eta between 9am-11am.
POC on site will be Amy or Taliesin/Tali.
Parts will be in Amy's office.
No additional arrival instructions needed for tech.
📋
Outbound to +13862654444
Completed Oct 14, 2025
10/14/2025 LHill-Called (386)2654444 option 0 for Amy. She was out to lunch. I spoke with Tonya and advised her once tracking is available we will be calling back to schedule the tech visit. She said she would give info to Amy.
📋
Outbound to +13862654444
Completed Oct 14, 2025
Spoke to Kim, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
Oct 16, 2025 12:17pm
@Anthony Wright Hi Anthony - this site just confirmed for first stop tomorrow 10/17. POC on site will either be Amy or Tali - parts from Midmark will be located in Amy's office. Thanks!
📅
WO-01309243 - Preventive Maintenance - VetPro 1000 (Series) - Ormond Beach - Pet Street Veterinary Care Center
Oct 17, 2025 9:00am – 11:00am
Work Order: WO-01309243
Account: MIDMARK
Customer Case Number: SR 1474184 WO-00115124
Location: Pet Street Veterinary Care Center
Address: 240 S Nova Rd, Ormond Beach, FL 32174
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2589366
Contact Name: Amy Kunde
Contact Phone: (386)
PDF
SRA_WO-00115124_ver2
Oct 14, 2025
PDF
mm 10.17.25
Oct 17, 2025
JPG
IMG_2472
Oct 17, 2025
JPG
IMG_2471
Oct 17, 2025
JPG
checklist
Oct 23, 2025
Timeline
📞
Case Linked Oct 14, 10:19 AM
Case Number:00535289
Subject:Midmark Service Request Dispatch Authorization - WO-00115124
Status:Closed
📋
▶
2
Work Order Created Oct 14, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Oct 14, 1:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 29m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 16, 12:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-17T13:00:00.000+0000
🔧
Status: Tech On Site by Anthony WrightOct 17, 9:35 AM
From:Scheduled
To:Tech On Site
Duration in Previous:21h 18m
⏱️
▶
2
5x Labor Added Oct 17, 10:59 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From:Tech On Site
To:Completed
Duration in Previous:1h 24m
🚗
Status: Tech Off Site by Anthony WrightOct 17, 11:16 AM
From:Completed, Tech Off Site
To:Tech Off Site, Closed
Duration in Previous:16m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Oct 21, 1:25 PM
Status: Ready to Bill → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Nancy Suarez
From:Invoice Pending
To:WO Correction Needed
Duration in Previous:3m
⏳3.0 business days
🏁
Status: Closed by Anthony WrightOct 23, 10:06 AM
From:WO Correction Needed
To:Closed
Duration in Previous:1d 20h
⏳2.0 business days
💰
Status: Invoiced by Nancy SuarezOct 24, 10:54 AM
From:Closed
To:Invoiced
Duration in Previous:1d 0h
⏳2.0 business days
🧾
Invoice Created Oct 27, 4:36 PM
Invoice Number:SM-244300
Bottlenecks
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)