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← WO Overview

WO-01309259 ↗ ServiceMax

MIDMARK • Repair • P4

📍 ICHS Ron Chew Healthy Aging & Welln — 939 Golf Dr S, Seattle WA, 98144-4013

Oct 14, 2025 → Oct 29, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 20, 2025
✗ SLA Missed (7 biz days late)
Active: 11 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 21, 2025
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 21 → Oct 22, 2025
1 business day (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 28, 2025
4 business days (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 11 of 4 biz days used
Created: Oct 14, 2025 Completed: Oct 30, 2025
Business Days Used 11 / 4
0 4d budget +7d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 4
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 4
Oct 14 → Oct 14 Assigned ▶ Running 0 0 / 4
Oct 14 → Oct 21 Scheduled ▶ Running 5 5 / 4
Oct 21 → Oct 21 Tech On Site ▶ Running 0 5 / 4
Oct 21 → Oct 22 Awaiting Parts ⏸ Paused 1 —
Oct 22 → Oct 28 Ready for Scheduling ▶ Running 4 9 / 4
Oct 28 → Oct 29 Scheduled ▶ Running 1 10 / 4
Oct 29 → Oct 30 Tech On Site ▶ Running 1 11 / 4
Dispatch 0.0d
Material Management 1.2d
Coordinators 12.4d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.2 days
Coordinators
12.4 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Oct 14, 2025 Due: Oct 29, 2025 Completed: Oct 30, 2025 (on time)
📅
12.1 days Total Age
⏱️
5.3d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
9.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tim Holman — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 21, 2025
Visit 2 Oct 29, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535309
Midmark Service Request Dispatch Authorization - WO-00115536
Closed
Zone 1 WD Scale timing out Requested that tech Tim Holman be dispatched. Advised to call Midmark tech service about a potential board part that would be needed for this location before going out. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Daxa Sabhaya
Owner
Jessica Sells
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309259 (current) Invoiced
Repair • Tim Holman
Created: Oct 14, 2025 • Closed: Oct 29, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 5.3 days stuck in "Scheduled"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.4d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Awaiting Parts
1.2d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/2025 SRobinson- Order No: 733965


Customer PO No: SR1474922


Customer: Midmark No Charge


Service Request NO: 1474922


Ship To Name: ICHS Ron Chew Healthy Aging & Welln


Ship To Address: 939 Golf Dr S    


Ship To City/State: Seattle, WA 98144-4013


Waybill (Tracking #): 1ZE444250175367145


Carrier: UPS-Air-Next Day Air


The following items have shipped from Midmark Corporation on: 22-OCT-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD


10-21 When tech was on site found out parts are needed

10/20/2025 Sramen - teams message to ASC to determine why the delay code 1c was selected.

10-14 Mburris email from POC to set

10-14 Mburris email sent to POC

10/14/2025jsells

left a voicemail with the WO# and I told them a coordinator would call to schedule the visit

🔧 Work Performed
10-29 returned to install new scale board. Installed, calibrated and tested with success, show staff results. 10.21 tested multiple times and could not calibrate. Scale PC board fail. Ordering new board.
🔍 Technician Findings
Scale timing out. WO was opened by Steve McGill but parts were never ordered.
⚠️ Problem Description
Zone 1 WD Scale timing out Requested that tech Tim Holman be dispatched. Advised to call Midmark tech service about a potential board part that would be needed for this location before going out. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Oct 14, 10:46 AM
Case Number: 00535309
Subject: Midmark Service Request Dispatch Authorization - WO-00115536
Status: Closed
📋
▶
2 Work Order Created Oct 14, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 14, 4:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 27m
📅
▶
2 Dispatch Scheduled Oct 14, 5:31 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 32m
⏳ 2.8 business days
📅
Dispatch Scheduled by Michael Burris Oct 16, 4:35 PM
Scheduled For: 2025-10-20T20:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Oct 17, 3:30 PM
Scheduled For: 2025-10-20T21:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Oct 20, 1:39 PM
Scheduled For: 2025-10-20T22:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Oct 20, 1:52 PM
Scheduled For: 2025-10-21T21:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Oct 20, 3:33 PM
Scheduled For: 2025-10-20T22:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Oct 21, 4:03 PM
Scheduled For: 2025-10-21T20:00:00.000+0000
⏱️
▶
2 Labor Added Oct 21, 6:28 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Tim Holman
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
3 5x Labor Added Oct 21, 6:38 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083947
Status: Closed
📦
Status: Awaiting Parts by Tim Holman
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 11m
📅
Status: Ready for Scheduling by Shelby Robinson Oct 22, 2:34 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 19h 54m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 28, 2:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-29T21:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Tim Holman Oct 29, 4:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
5x Labor Added Oct 29, 6:15 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 50, 30
✔️
Status: Completed by Tim Holman Oct 29, 8:24 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 30m
🏁
Status: Closed by Tim Holman Oct 29, 8:29 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Nov 3, 3:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:55 PM
Invoice Number: SM-245513

Bottlenecks

Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535309
Closed
📦
Parts Order 00083947
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Oct 29, 5:00 PM
Created
Oct 14, 11:29 AM
Invoice #
SM-245513

Work Details (11)

Name Type Status Qty Amount Date
WL-02978950 Labor Open 1.5 $0.00 Oct 21, 6:28 PM
WL-02978964 Labor Open 1 $110.00 Oct 21, 6:38 PM
WL-02978965 Labor Open 2 $0.00 Oct 21, 6:38 PM
WL-02978966 Travel Open 65 $110.00 Oct 21, 6:38 PM
WL-02978967 Travel Open 30 $0.00 Oct 21, 6:38 PM
WL-02978968 Expenses Open 1 $0.00 Oct 21, 6:38 PM
WL-02988686 Labor Open 1 $0.00 Oct 29, 6:15 PM
WL-02988687 Labor Open 1.5 $165.00 Oct 29, 6:15 PM
WL-02988688 Labor Open 1.5 $0.00 Oct 29, 6:15 PM
WL-02988689 Travel Open 50 $110.00 Oct 29, 6:15 PM
WL-02988690 Travel Open 30 $0.00 Oct 29, 6:15 PM

Details