Work Order 360 View

10/21 NatoshaB Rec'd call from Sondy wondering how long tech would be as he hadn't heard anything from him and it's past the appt. time. Called Chris who said he had gone to the address on the WO and was told the van is at a different location (unclear where) but he was on his way as of 3:10 PM ET. Called Sondy back to confirm tech is enroute w/ETA of ~24 mins and he said that was fine.

10/15/2025 LHill-Called (718) 971-4084 and spoke to Sondy. He confirmed that 10/21 between 1-3 was fine for him for tech to come out.

Name of person you are speaking with: Sondy Valestine 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: No 

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)   **tech is bringing parts** 

Have the shipped parts been received? ​☐​ Yes /​☐​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite?  

Customer Response: parts will be near equipment. 

If parts have not arrived yet but have an ETA:   

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response:  

3. Schedule Confirmation 

Confirm scheduled service date: 10/21 

Confirm arrival window (2–4 hrs): 1pm-3pm 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use:  (718) 971-4084 

(If the above answer is NO): Onsite POC Name & Number:   

10/15/2025 LHill-rec'd TEAMS message from Matt Bateman-

10/15/2025 LHill-sent TEAMS message to Matt Bateman-

10/15/2025 AGreene - cancelled the part order because CGalasso will be assigned and he has 7 of this item.

10/15/2025 LHill-TEAMS message.

10/14/25 NatoshaB - Updated SMC to newly signed Annuity 2025-2028 (quote aligns - no labor/travel billing)

10/14/2025jsells

Q-00030586