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WO-01309264 ↗ ServiceMax

First Choice Health Centers, Inc. • Misc. Inspection • P5

📍 First Choice Health Center – East Hartford – Corporate and Dental — 94 Connecticut Boulevard, East Hartford CT, 06108

Oct 14, 2025 → Oct 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 21, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 17, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Oct 14, 2025 Completed: Oct 17, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 5
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 5
Oct 14 → Oct 14 Assigned ▶ Running 0 0 / 5
Oct 14 → Oct 17 Scheduled ▶ Running 3 3 / 5
Oct 17 → Oct 17 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Oct 14, 2025 Due: Oct 21, 2025 Completed: Oct 17, 2025 (4 days early)
📅
4.0 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535323
FW: Request to Schedule Initial Inspection For New Equipment
Closed
New Miscellaneous Equipment Inspection (6) new EKG machines that will be located at 94 Connecticut Blvd. All units will be available at this location for the initial inspection. https://www.ebiotrack.com/inspection.php?iid=30684
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mildred Vega
Owner
Kimberly Hardison
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309264 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Oct 14, 2025 • Closed: Oct 17, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/14 KSmith -- Scheduled for Friday with Mildred

10/14 KSmith -- Responded to Mildred's email and provided Friday as a scheduled date. Awaiting response.

🔧 Work Performed
Tagged and inspected 6 midmark ECG's. All work documented in ebiotrack S.O #: 200-771-30684.
🔍 Technician Findings
Tagged and inspected 6 midmark ECG's. All work documented in ebiotrack S.O #: 200-771-30684.
⚠️ Problem Description
New Miscellaneous Equipment Inspection (6) new EKG machines that will be located at 94 Connecticut Blvd. All units will be available at this location for the initial inspection. https://www.ebiotrack.com/inspection.php?iid=30684

Timeline

📞
Case Linked Oct 14, 10:56 AM
Case Number: 00535323
Subject: FW: Request to Schedule Initial Inspection For New Equipment
Status: Closed
📋
2 Work Order Created Oct 14, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
2 Technician Assigned Oct 14, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 33m
🗓️
2 Status: Scheduled Oct 14, 1:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-17T16:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Oct 17, 12:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
🚗
2x Travel Added Oct 17, 6:38 PM
Type: Travel
Status: Open
Qty: 8, 101
⏱️
2 3x Labor Added Oct 17, 6:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 6h 37m
🏁
Status: Closed by Mohamed Shareed Oct 17, 7:00 PM
From: Completed
To: Closed
Duration in Previous: 8m
3.6 business days
📄
3 Status: Ready to Bill Oct 22, 10:41 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
4.0 business days
🧾
Invoice Created Oct 27, 12:24 PM
Invoice Number: SM-244342

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00535323
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Oct 17, 12:00 PM
Created
Oct 14, 11:58 AM
Invoice #
SM-244342

Work Details (5)

Name Type Status Qty Amount Date
WL-02975493 Travel Open 8 - Oct 17, 6:38 PM
WL-02975494 Travel Open 101 - Oct 17, 6:38 PM
WL-02975506 Labor Open 0.5 $298.00 Oct 17, 6:50 PM
WL-02975507 Labor Open 1 $149.00 Oct 17, 6:50 PM
WL-02975508 Labor Open 2.75 $0.00 Oct 17, 6:50 PM

Details