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← WO Overview

WO-01309267 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 VCA BUTTE OROVILLE — 751 Oro Dam Blvd E, Oroville CA, 95965

Oct 14, 2025 → Oct 22, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 20, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 14 → Oct 16, 2025
2 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 21, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 22, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Oct 14, 2025 Completed: Oct 22, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 4
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 4
Oct 14 → Oct 14 Assigned ▶ Running 0 0 / 4
Oct 14 → Oct 16 Awaiting Parts - Customer ⏸ Paused 2 —
Oct 16 → Oct 21 Ready for Scheduling ▶ Running 3 3 / 4
Oct 21 → Oct 21 Scheduled ▶ Running 0 3 / 4
Oct 21 → Oct 21 Entered ▶ Running 0 3 / 4
Oct 21 → Oct 21 Assigned ▶ Running 0 3 / 4
Oct 21 → Oct 22 Scheduled ▶ Running 1 4 / 4
Oct 22 → Oct 22 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 2.2d
Coordinators 7.0d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.2 days
Coordinators
7.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Oct 14, 2025 Due: Oct 22, 2025 Completed: Oct 23, 2025 (on time)
📅
7.2 days Total Age
⏱️
4.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535324
Midmark Service Request Dispatch Authorization - WO-00115122
Closed
Zone 2 PM NWD Secondary Contact: Britany Davis (530)5331194. PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eracia Murillo
Owner
Jessica Sells
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309267 (current) Invoiced
Preventive Maintenance • Justin Armas
Created: Oct 14, 2025 • Closed: Oct 22, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 4.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
2.2d
Scheduled
2.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-21 Mburris email from POC to set

10-20 Mburris email sent to POC looking for 10-22

10-20 Mburris called site LM on Vmail for POC 

10-20 Mburris

1ZE444250373501178

Estimated delivery

Tomorrow, October 21 between 10:30 A.M. - 12:30 P.M


10/15/2025jsells

Ship To Name: VCA BUTTE OROVILLE AH 1294 Ship To Address: 751 Oro Dam Blvd E Ship To City/State: Oroville, CA 95965-5798 Waybill (Tracking #): 1ZE444250373501178 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 15-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE


10/14/2025jsells

spoke with Emily, and I gave her the WO# and told her a coordinator will call to schedule the visit

🔧 Work Performed
Performed PM
🔍 Technician Findings
Needs PM
⚠️ Problem Description
Zone 2 PM NWD Secondary Contact: Britany Davis (530)5331194. PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 14, 10:56 AM
Case Number: 00535324
Subject: Midmark Service Request Dispatch Authorization - WO-00115122
Status: Closed
📋
▶
2 Work Order Created Oct 14, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Status: Assigned Oct 14, 6:37 PM
Status: Assigned → Technician Assigned → Status: Awaiting Parts - Customer
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
⏳ 2.7 business days
📅
Status: Ready for Scheduling by Jessica Sells Oct 16, 9:00 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 14h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 21, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-22T18:00:00.000+0000
🆕
▶
3 Status: Entered Oct 21, 5:11 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Justin Armas
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-22T18:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Oct 22, 2:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 24m
✔️
Status: Completed by Justin Armas Oct 22, 4:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 44m
⏱️
▶
2 5x Labor Added Oct 22, 9:21 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 5h 3m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Oct 24, 12:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number: SM-244689

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00535324
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
Oct 22, 2:00 PM
Created
Oct 14, 12:02 PM
Invoice #
SM-244689

Work Details (5)

Name Type Status Qty Amount Date
WL-02980827 Labor Open 1.5 $0.00 Oct 22, 9:21 PM
WL-02980828 Labor Open 2 $240.00 Oct 22, 9:21 PM
WL-02980829 Labor Open 1.5 $0.00 Oct 22, 9:21 PM
WL-02980830 Travel Open 72 $110.00 Oct 22, 9:21 PM
WL-02980831 Travel Open 72 $0.00 Oct 22, 9:21 PM

Details