Q-00030218
How many pieces of equipment are in need of attention? 4
Manufacturer & Model: Ferno for all – 2 Model 27's, 1 Mighty Maxx, and an embalming table, 101-H
Serial: L-163442, 07-033797, 09N-142554, Unable to locate S/N for embalming table.
Issue: One of the Model 27's lost the two pins that secure the landing leg in position. The rest should only need routine servicing. No other known issues, per se, at this time.
Per case 00529058
we are currently attempting to operate without a safely operating primary cot at this time.
Parts to have on hand for cot missing 2 roll pins. Please just add to one cot,
8 roll pins, 3453450
Tech will only use roll pins needed
embalming table parts to have on hand,
6 bolts, 3255267
6 washers, 3856126
Any further parts TBD if needed.
https://www.ebiotrack.com/inspection.php?iid=30685
10/22 PBonang - All T&M added to WO#1303931 in EBT. Labor for repair only added to this WO
10/16 KSmith -- Scheduled for 10/22 with POC
10/16 KSmith -- Sent email to schedule for 10/23
🔧Work Performed
Drilled existing holes in posts larger to accept oversize roll pins.
🔍Technician Findings
Found several roll pins missing. existing holes slightly too large for normal roll pins.
⚠️Problem Description
Q-00030218
Model 27's,
TECH TO CONFIRM: Serial: L-163442, 07-033797, 09N-142554, Unable to locate S/N for embalming table.
Issue: One of the Model 27's lost the two pins that secure the landing leg in position. The rest should only need routine servicing. No other known issues, per se, at this time.
Per case 00529058
we are currently attempting to operate without a safely operating primary cot at this time.
Parts to have on hand for cot missing 2 roll pins. Please just add to one cot,
8 roll pins, 3453450
Tech will only use roll pins needed https://www.ebiotrack.com/workorder.php?wo=68949
📄Description
Ferno Model 27-1 First Call Cot
📧
Email:RE: Cournoyer Funeral Home, Inc. -- EMS Repair -- WO-01309271
Completed Oct 16, 2025
From: mark@cournoyerfh.com
To: ksmith@emsar.com
Hi Kourtney,
Yes, the 22nd will work nicely. Thank you.
~ Mark Cournoyer
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, October 16, 2025 3:40 PM
To: mark@cournoyerfh.com
Subject: Cournoyer Funeral Home, Inc. -- EMS Repair -- WO-01309271
Hi Mark,
We received the request to service your units.
Would Wednesday, October 22nd work for the technician to come onsite and service the unit?
BEST REGARDS,
📧
Email: Cournoyer Funeral Home, Inc. -- EMS Repair -- WO-01309271
Completed Oct 16, 2025
To: mark@cournoyerfh.com
CC:
BCC:
Attachment: --none--
Subject: Cournoyer Funeral Home, Inc. -- EMS Repair -- WO-01309271
Body:
Hi Mark,
We received the request to service your units.
Would Wednesday, October 22nd work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMSAR di
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: mark@cournoyerfh.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309271Location: Cournoyer Funeral Home, Inc.Address: 33 River Street Jaffrey, NH 03452Device: Problem Description: Q-00030218
Model 27's,
TECH TO CONFIRM: Serial: L-163442, 07-033797,
Oct 14, 2025 12:42pm
@Dave Creditt @Shelby Robinson is this a repair or PM?
Oct 14, 2025 12:45pm
@Rhonnie Reeves @Shelby Robinson Afternoon, appears to be a standard PM, But with the units being rather old the tech may need to service as well as a combo.PM.
Oct 14, 2025 12:53pm
@Rhonnie Reeves I'm not sure who predicted the parts maybe the tech, the items were listed this may be added parts wise to avoid a second expense trip to the customer.To address these while on site if needed. Does Dispatch need to move ahead and create separate WO's?
📅
WO-01309271 - Repair - Model 27-1 - Jaffrey - Cournoyer Funeral Home, Inc.
Oct 22, 2025 10:00am – 11:00am
Work Order: WO-01309271
Account: COURNOYER FUNERAL HOME, INC.
Customer Case Number:
Location: Cournoyer Funeral Home, Inc.
Address: 33 River Street, Jaffrey, NH 03452
Manufacturer: Ferno
Model #: Model 27-1
Serial #:
Contact Name: Mark Cournoyer
Contact Phone: 603-532-6484
Contact Email: mark@cour