Midmark Service Request Dispatch Authorization - WO-00115575
Closed
Travel Zone 1
PROBLEM SUMMARY
WD Dock snapped off.
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2808351 Item AH9000-002
ITEM DESCRIPTION
MIDMARK MOBILE DENTAL DELIVERY SYSTEM, HIGH-SPEED SWIVEL, INTEGRATED 4 POSITION
PCR CODES
Problem Cause Resolution
INSTRUMENT INDIVIDUAL ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 732416 051-10361-00-813 1.00000
Ship Exchanged Open 732416 057-10726-00-813 2.00000
Ship Exchanged Open 732416 040-0010-120 2.00000
Ship Exchanged Open 732416 040-0010-157 2.00000
Primary Delay3.4 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay4.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Awaiting Parts - Customer
3.4d
Assigned
3.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/22/25 AJinerson - Received email back from POC Danielle confirming tech visit for Friday, 10/24 with eta between 12:30 p.m. - 2:30 p.m.
Sent email back to Danielle asking to confirm POC on site and location of parts for tech visit.
POC on site will be: Danielle Calhoun
Parts location: Danielle's desk
10/20/25 AJinerson - Sent email to POC Danielle offering tech visit on Friday, 10/24 with eta between 12:30 p.m. - 2:30 p.m.
10/20/25 AJinerson - Called site to schedule tech visit. Left VM for Danielle regarding scheduling tech visit.
10/20/25 AJinerson - Parts ETA to site 10/21 by end of day
10/17/2025jsells
Ship To Name: CHASTAIN ANIMAL CLINIC
Ship To Address: LUPOE-WEBB KARYN L DVM 940 CONCORD RD SE
Ship To City/State: SMYRNA, GA 300804204
Waybill (Tracking #): 1ZE444250375589518
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 051-10361-00-813 SERIAL #: DESCRIPTION: HOLDER, BAR MOUNT
LINE NO: 2.1 QTY: 2 ITEM: 057-10726-00-813 SERIAL #: DESCRIPTION: BAR, HOLDER MTG
LINE NO: 3.1 QTY: 2 ITEM: 040-0010-120 SERIAL #: DESCRIPTION: SCR SHC 0.190-24 X 0.625 ZN
LINE NO: 4.1 QTY: 2 ITEM: 040-0010-157 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.500 ZN PHILLIPS W/INT TOOTH LOCK WASHER
🔧Work Performed
installled new WD Dock that snapped off
🔍Technician Findings
WD Dock snapped off
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
WD Dock snapped off.
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2808351 Item AH9000-002
ITEM DESCRIPTION
MIDMARK MOBILE DENTAL DELIVERY SYSTEM, HIGH-SPEED SWIVEL, INTEGRATED 4 POSITION
PCR CODES
Problem Cause Resolution
INSTRUMENT INDIVIDUAL ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 732416 051-10361-00-813 1.00000
Ship Exchanged Open 732416 057-10726-00-813 2.00000
Ship Exchanged Open 732416 040-0010-120 2.00000
Ship Exchanged Open 732416 040-0010-157 2.00000
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📧
Email:RE: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
Completed Oct 22, 2025
From: abby.jinerson@emsar.com
To: Danielle.Calhoun@nva.com
Hi Danielle,
Thank you for that information!
I have noted that for our visit on Friday, 10/24.
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com>
www.emsar.com <http://www.emsar.com/>
The information in this e-mail is confidential and may be legally privileged; it is intended solely
📧
Email:Re: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
Completed Oct 22, 2025
From: Danielle.Calhoun@nva.com
To: abby.jinerson@emsar.com
I will be here and the parts are on my desk.
-Thank you
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, October 22, 2025 5:50 AM
To: Danielle Calhoun <Danielle.Calhoun@nva.com>
Subject: RE: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
EXTERNAL EMAIL: This email was sent by a person from outside your org
📧
Email:RE: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
Completed Oct 22, 2025
From: abby.jinerson@emsar.com
To: Danielle.Calhoun@nva.com
Good morning, Danielle,
We have our technician, Henry Holmes, scheduled to visit on Friday, 10/24 with estimated arrival between 12:30 p.m. – 2:30 p.m.
Please let us know who the point of contact on site will be on this day, along with where the parts will be located for this visit. Thank you!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@em
📧
Email:Re: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
Completed Oct 22, 2025
From: Danielle.Calhoun@nva.com
To: abby.jinerson@emsar.com
Good morning Abby,
Friday works well for us.
Thank you
-Danielle
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Monday, October 20, 2025 9:30 AM
To: Danielle Calhoun <danielle.calhoun@nva.com>
Subject: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
Good morning, Danielle,
I'm following up to schedule ou
📧
Email: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
Completed Oct 20, 2025
To: danielle.calhoun@nva.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Chastain Animal Clinic Lupoe-Webb Karyn L DVM - 940 CONCORD RD SE SMYRNA, GA 30080 - WO-01309294
Body:
Good morning, Danielle,
I'm following up to schedule our technician's visit for the Repair Service on the Midmark AH9000 Dental Unit at the Chastain Animal Clinic Lupoe -Webb Karyn L DVM location at 940 Concord Rd. SE Smyrna, GA 30080.
We are showing Midmark is shipping p
📋
Outbound to +17707698878
Completed Oct 20, 2025
10/20/25 AJinerson - Called site to schedule tech visit. Left VM for Danielle regarding scheduling tech visit.
📧
Email: Dental Machine Repair - WO-01309294
Completed Oct 14, 2025
To: danielle.calhoun@nva.com
CC:
BCC:
Attachment: --none--
Subject: Dental Machine Repair - WO-01309294
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your Dental Machine (SN V2808351) and a work order has been created. That Work order number is WO-01309294, you can use this number as a reference if you wanted to check on this request at all.
A coordinator will be reaching out to you to schedule as soon as they get the confirmati
📋
Outbound to +17707698878
Completed Oct 14, 2025
10/14/2025 SRobinson- Called Danielle Calhoun, 1(770) 769-8878. Call just went silent, with no option to LM. Sending email to danielle.calhoun@nva.com with WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01309294 - Repair - AH9000 (Series) Mobile Delivery Unit - SMYRNA - CHASTAIN ANIMAL CLINIC LUPOE-WEBB KARYN L DVM
Oct 24, 2025 12:00pm – 2:00pm
Work Order: WO-01309294
Account: MIDMARK
Customer Case Number: SR 1474878 WO-00115575
Location: CHASTAIN ANIMAL CLINIC LUPOE-WEBB KARYN L DVM
Address: 940 CONCORD RD SE, SMYRNA, GA 30080-4204
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2808351
Contact Name:
PDF
SRA_WO-00115575_ver1
Oct 14, 2025
JPG
10-24- 2025 Chastain Animal Clinic 1
Oct 26, 2025
JPG
10-24- 2025 Chastain Animal Clinic 3
Oct 26, 2025
JPG
10-24- 2025 Chastain Animal Clinic 2
Oct 26, 2025
Timeline
📞
Case Linked Oct 14, 12:10 PM
Case Number:00535364
Subject:Midmark Service Request Dispatch Authorization - WO-00115575
Status:Closed
📋
Work Order Created Oct 14, 1:34 PM
Work Order:WO-01309294
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonOct 14, 1:44 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:10m
👷
▶
2
Technician Assigned Oct 14, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 49m, 0m
⏳3.9 business days
📅
Status: Ready for Scheduling by Jessica SellsOct 17, 5:43 PM