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WO-01309298 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • P5

📍 Project Street Beat 4th Floor — 349 East 149th Street 4th Floor, Bronx NY, 10451

Oct 14, 2025 → Oct 20, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 21, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
Created: Oct 14, 2025 Completed: Oct 21, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 5
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 5
Oct 14 → Oct 15 Assigned ▶ Running 1 1 / 5
Oct 15 → Oct 20 Scheduled ▶ Running 3 4 / 5
Oct 20 → Oct 21 Tech On Site ▶ Running 1 5 / 5
Dispatch 0.0d
Coordinators 5.8d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.8 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Oct 14, 2025 Due: Oct 21, 2025 Completed: Oct 21, 2025 (on time)
📅
4.8 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535373
eBiotrack - New Inspection Created
Closed
Miscellaneous Inspection Tech needs to complete the mobile unit(s) inspection and any equipment not completed in WO-01305761. https://www.ebiotrack.com/omnicor/inspection.php?iid=10257
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dwayne LaFleur
Owner
Kimberly Hardison
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309298 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Oct 14, 2025 • Closed: Oct 20, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15 KSmith -- Scheduled for 10/20 with Dwayne. Approx 30 units between the two mobile units
🔧 Work Performed
Completed 2 mobile units. All work documented in ebiotrack S.O #: 1288-119006-10257-OMNI
🔍 Technician Findings
Completed 2 mobile units. All work documented in ebiotrack S.O #: 1288-119006-10257-OMNI
⚠️ Problem Description
Miscellaneous Inspection Tech needs to complete the mobile unit(s) inspection and any equipment not completed in WO-01305761. https://www.ebiotrack.com/omnicor/inspection.php?iid=10257

Timeline

📞
Case Linked Oct 14, 12:31 PM
Case Number: 00535373
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 14, 1:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 14, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🗓️
▶
2 Status: Scheduled Oct 15, 8:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-20T12:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Oct 20, 8:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
🔩
2x Parts Added Oct 20, 8:06 PM
Type: Parts
Status: Open
Qty: 1, 6
⏱️
▶
3 5x Labor Added Oct 20, 8:17 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 11h 19m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Oct 23, 12:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:41 PM
Invoice Number: SM-244422

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535373
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Oct 20, 8:30 AM
Created
Oct 14, 1:44 PM
Invoice #
SM-244422

Work Details (7)

Name Type Status Qty Amount Date
WL-02977674 Parts Open 1 $65.00 Oct 20, 8:06 PM
WL-02977676 Parts Open 6 $12.72 Oct 20, 8:06 PM
WL-02977696 Labor Open 1 $149.00 Oct 20, 8:17 PM
WL-02977697 Labor Open 3.25 $484.25 Oct 20, 8:17 PM
WL-02977698 Travel Open 5 - Oct 20, 8:17 PM
WL-02977699 Expenses Open 1 $0.00 Oct 20, 8:17 PM
WL-02977700 Expenses Open 1 $0.00 Oct 20, 8:17 PM

Details