EMS L2 Review * no quote needed until parts are determined.
Closed
Repair on 6390 Stryker Powerload System on Medic 210 (he did not have the SN)
It is not loading and unloading properly, get stuck and at times the arms will not go down
The technician will need to evaluate the unit and determine if parts are needed for repairs.
@[Teddie Bracken] Mike left a vm for a callback to schedule. @[Lawrence Yoder]
🔧Work Performed
Iv cap found jammed under trolley causing transfer lock triggers not to be able to release all the way, iv cap removed and issue was resolved.
During pm visit last month cot batteries load tested bad and not holding a charge load testing at 17.6VDC and still in service causing cot not to have power
Repair service and evaluation was completed advised customer need of new cot batteries, customer advises they're on order already
🔍Technician Findings
When cot is raised from the load position the transfer and trolley get stuck and do not want to move into the load position without extra back pressure
Intermittent issue with cot legs not extending or retracting
⚠️Problem Description
Repair on 6390 Stryker Powerload System on Medic 210 (he did not have the SN)
It is not loading and unloading properly, get stuck and at times the arms will not go down
The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=68959
📄Description
Stryker 6390 Power-LOAD Fastener System
📋
Inbound from +19149212000
Completed Oct 20, 2025
does not want to wait till Wednesday for tech. Wants them their today. sent to coor
📋
Inbound from +13303435552
Completed Oct 20, 2025
following up on WO.
Oct 20, 2025 11:04am
@Teddie Bracken Mike left a vm for a callback to schedule. @Lawrence Yoder
📅
WO-01309347 - Repair - 6390 Power-LOAD - Dover - Dover Fire Department - E 3rd St
Oct 22, 2025 6:00am – 10:00am
Work Order: WO-01309347
Account: DOVER FIRE DEPARTMENT (OH)
Customer Case Number:
Location: Dover Fire Department - E 3rd St
Address: 116 East 3rd Street, Dover, OH 44622
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 2210012400410
Contact Name: Mike Mossor
Contact Phone: 3303
Timeline
📞
Case Linked Oct 14, 1:36 PM
Case Number:00535399
Subject:EMS L2 Review * no quote needed until parts are determined.
Status:Closed
📋
▶
2
Work Order Created Oct 14, 2:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 14, 3:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:59m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 20, 5:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For:2025-10-22T10:00:00.000+0000
⏳2.7 business days
🔧
Status: Tech On Site by Teddie BrackenOct 22, 7:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 13h
⏱️
▶
2
6x Labor Added Oct 22, 7:32 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Teddie Bracken
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:29m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonOct 23, 3:58 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 8h, 0m
⏳3.0 business days
🧾
Invoice Created Oct 27, 1:40 PM
Invoice Number:SM-244472
Bottlenecks
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)