Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309352 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Oct 14, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (16 biz days early)
Active: 33 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 14 → Oct 16, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Oct 16 → Dec 5, 2025
33 business days (counted)
Running total: 33 of ? biz days used
Created: Oct 14, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 16 Ready for Release ⏸ Paused 2 —
Oct 16 → Oct 16 Ready for Scheduling ▶ Running 0 0
Oct 16 → Dec 5 Scheduled ▶ Running 33 33
Dispatch 0.1d
Holding 2.6d (excluded)
Coordinators 33.2d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
2.6 days
Coordinators
33.2 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Oct 14, 2025 Due: Dec 30, 2025 Completed: Dec 5, 2025 (25 days early)
📅
34.9 days Total Age
⏱️
33.2d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
31.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535456
URGENT Philips WO Request
Closed
EPIQ CVx Ultrasound System Installed Product 99295685 - USN22B0119
Priority
High
Origin
Email
Reason
New Case
Contact
Susan Minner
Owner
Shelby Robinson
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309352 (current) Invoiced
Preventive Maintenance • Patricia Gordon
Created: Oct 14, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 33.2 days stuck in "Scheduled"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
2.6d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
33.2d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 Rbailey - Rcvd email from Ryan Murphy advising December 4 @230 works. Replying to email. Advising Planner


10/15/2025 Rbailey - Sent 1st Attempt Email to johnstonl@ecu.edu Laura Johnston to propose Patty Gordon to come onsite Dec 4 @230

🔧 Work Performed
Performed ULS PM per instruction successfully. Travel from site to hotel.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System Installed Product 99295685 - USN22B0119
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Oct 14, 2:39 PM
Case Number: 00535456
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 14, 3:04 PM
Work Order: WO-01309352
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Oct 14, 3:34 PM
From: Entered
To: Ready for Release
Duration in Previous: 30m
⏳ 3.0 business days
📅
▶
4 Status: Ready for Scheduling Oct 16, 10:59 AM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Patricia Gordon
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T19:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2m
🚨 33.0 business days
⏱️
3x Labor Added Dec 4, 8:20 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 4
✔️
Status: Completed by Patricia Gordon Dec 4, 8:26 PM
From: Scheduled
To: Completed
Duration in Previous: 49d 10h
🏁
Status: Closed by Patricia Gordon Dec 4, 9:17 PM
From: Completed
To: Closed
Duration in Previous: 51m
⏱️
▶
3 Labor Added Dec 5, 10:24 AM
Labor Added → Status: Ready to Bill → Status: 07e-Partial Project
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 13h 8m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Scheduled
Duration: 33.2 business days (threshold: 2.0 business days)
Exceeded by 31.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00535456
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 4, 2:30 PM
Created
Oct 14, 3:04 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03027237 Labor Open 2 $275.00 Dec 4, 8:20 PM
WL-03027238 Labor Open 0.5 $0.00 Dec 4, 8:20 PM
WL-03027239 Travel Open 4 $0.00 Dec 4, 8:20 PM
WL-03027759 Labor Open 0.016666666666667 $38.00 Dec 5, 10:24 AM

Details