Name: Juan Archila
Phone: 9734958313
Email: Juan.archila@oakstreethealth.com
Notes: EKG machine seems to not working correctly. We would like to schedule a technician to come out and check it out
Model: Burdick - ELI 280
Model Type: EKG
Asset ID: 13115251
Site: Oak Street Health - Oak Street Health - Passaic<https://www.ebiotrack.com/sites.php?sid=22145>
Serial #: 124340002189
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:9ec2a1af-d3a3-477b-8af1-1e6c66713882]
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10/14 KSmith -- Sent email to schedule for 10/21. FSE's are booked with repairs/inspections until Mid-November. Shawn is aware SLA will be missed
🔧Work Performed
Used the Simcube to verify EKG function and printed results.Staff showed me past EKG results and noticed atifacts.As a precaution I replaced the EKG leads (LMT10-LB0)Verified function again with simcube and printed results
🔍Technician Findings
Ekg was working
⚠️Problem Description
Perform full functional testing on EKG.
EKG machine seems to not working correctly. We would like to schedule a technician to come out and check it out
Model: Burdick - ELI 280
Model Type: EKG
Asset ID: 13115251
Site: Oak Street Health - Oak Street Health - Passaic
Serial #: 124340002189
r computer system. Thank you. https://www.ebiotrack.com/workorder.php?wo=68962
📧
Email:Re: [EXTERNAL] Oak Street Health - Passaic -- EMSAR Repair -- WO-01309359
Completed Oct 14, 2025
From: juan.archila@oakstreethealth.com
To: ksmith@emsar.com
Hi Kourtney,
Got it. Thanks for confirming the schedule.
Best,
Juan
On Tue, Oct 14, 2025 at 4:38 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Thank you Juan. I have you on the schedule for 10/21 in the AM.
best regards,
Kourtney smith
account service coordinator I
East District coord
📧
Email:Re: [EXTERNAL] Oak Street Health - Passaic -- EMSAR Repair -- WO-01309359
Completed Oct 14, 2025
From: juan.archila@oakstreethealth.com
To: ksmith@emsar.com
Hi Kourtney,
Yes, Tuesday, October 21st works for the EKG machine repair.
Best,
Juan
On Tue, Oct 14, 2025 at 4:16 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Hi Juan,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm
📧
Email: Oak Street Health - Passaic -- EMSAR Repair -- WO-01309359
Completed Oct 14, 2025
To: juan.archila@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - Passaic -- EMSAR Repair -- WO-01309359
Body:
Hi Juan,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Passaic located at 394 Broadway, Ste 100?
· If not, would you have the contact information of the person I need to speak with?
·
Oct 23, 2025 2:07pm
Hi @Edward Arias @Shawn Rogers Work Performed states: I replaced the EKG leads (LMT10-LB0) Do you need to add parts or did customer supply them? Please add parts if needed or note.. thank you!
📅
WO-01309359 - Virtual Tech - Field Repair - Passaic - Oak Street Health - Passaic
Oct 21, 2025 8:30am – 9:30am
Work Order: WO-01309359
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Passaic
Address: 394 Broadway STE 100, Passaic, NJ 07055
Manufacturer:
Model #:
Serial #:
Contact Name: Juan Archila
Contact Phone: 973-495-8313
Contact Email: juan.archila@oakstreethealth.com
Timeline
📞
▶
3
Case Linked Oct 14, 3:11 PM
Case Linked → Work Order Created → Status: Ready for Scheduling