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WO-01309369 ↗ ServiceMax

Vibrant Health • Virtual Tech - Drop Shipment • PC

📍 Vibrant Health Cordell D Meeks Jr Clinic — 4313 State Ave, Kansas City, KS, 66102

Oct 14, 2025 → Oct 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 17, 2025
✗ SLA Missed (20 biz days late)
Active: 2 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Oct 14 → Oct 24, 2025
8 business days (not counted)
2d
▶ Clock Running
Status: L2 Review
Oct 24 → Oct 28, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 14, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 24 Awaiting Parts ⏸ Paused 8 —
Oct 24 → Oct 28 L2 Review ▶ Running 2 2
Oct 28 → Oct 28 Completed ▶ Running 0 2
Oct 28 → Oct 28 Assigned ▶ Running 0 2
Dispatch 0.0d
Material Management 8.5d
Coordinators 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.5 days
Over SLA
Coordinators
0.0 days
Created: Oct 14, 2025 Due: Sep 17, 2025 Completed: Oct 28, 2025 (40 days late)
📅
10.5 days Total Age
⏱️
8.5d in Awaiting Parts Longest Stage
🔄
5 transitions Status Changes
⚠️
5.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526104
Follow up to WO-01283789
Closed
Q-00030007 Follow up to WO-01283789 Inspection #: 28366 Asset ID: 13114901 Model: Scale-Tronix - 5002 Notes: Parts Needed- Emsar to follow up with quote for needed replacement part. will no power up, needs battery replacedWill not power on. Part needed QTY 1 PN B11520
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole Casey
Owner
Sherry Reich
Created
Sep 10, 2025
Work Orders from this Case (2)
WO-01304075 Invoiced
Virtual Tech - Field Repair • Blake Ward
Created: Sep 12, 2025 • Closed: Oct 14, 2025
WO-01309369 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 14, 2025 • Closed: Oct 28, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 8.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
8.5d / 3.0d SLA
L2 Review
2.3d
Assigned
0.0d / 0.5d SLA
Closed
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
D-Cell Batteries needed for Scale Repairs. VT Drop Shipment to Customer.

Timeline

📞
Case Linked Sep 10, 2:24 PM
Case Number: 00526104
Subject: Follow up to WO-01283789
Status: Closed
🚨 24.0 business days
📋
Work Order Created Oct 14, 3:37 PM
Work Order: WO-01309369
Type: Virtual Tech - Drop Shipment
Priority: PC
📦
▶
2 Parts Requested Oct 14, 4:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 23m
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Oct 24, 5:22 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 10d 1h
⏳ 2.8 business days
✔️
▶
4 Status: Completed Oct 28, 8:31 AM
Status: Completed → Labor Added → Technician Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 28, 2:54 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6h 20m
🚨 71.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-244999

Bottlenecks

Awaiting Parts
Duration: 8.5 business days (threshold: 3.0 business days)
Exceeded by 5.5 business days

🔗 Related Artifacts

📞
Case 00526104
Closed
📦
Parts Order 00083560
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 14, 3:37 PM
Invoice #
SM-244999

Work Details (3)

Name Type Status Qty Amount Date
WL-02983660 Parts Open 1 $29.27 Oct 24, 5:22 PM
WL-02983661 Expenses Open 1 $8.25 Oct 24, 5:22 PM
WL-02986175 Labor Open 0.016666666666667 $37.25 Oct 28, 8:32 AM

Details