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← WO Overview

WO-01309410 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 WR Imagining LLC — 4301 Lake Boone Trl, Raleigh NC, 27607

Oct 14, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (64 biz days early)
Active: 1 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Oct 15 → Oct 24, 2025
7 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 14, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 15 Created ▶ Running 1 1
Oct 15 → Oct 24 Ready for Release ⏸ Paused 7 —
Oct 24 → Oct 24 Assigned ▶ Running 0 1
Dispatch 1.3d
Holding 8.0d (excluded)
Coordinators 0.0d
Billing 6.0d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
0.0 days
Billing
6.0 days
Over SLA
Created: Oct 14, 2025 Due: Jan 30, 2026 Completed: Oct 24, 2025 (98 days early)
📅
8.3 days Total Age
⏱️
8.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00535539
URGENT Philips WO Request
Closed
EPIQ Elite Diagnostic Ultrasound System Installed Product 107228163 - USD23B0805
Priority
High
Origin
Email
Reason
New Case
Contact
Whitney Moore
Owner
Shelby Robinson
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309410 (current) Invoiced
Preventive Maintenance • Fady Messak
Created: Oct 14, 2025 • Closed: Oct 24, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
8.0d
Assigned
0.0d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 EMartin called Whitney Moore 6623494321 ext 214 she is at a different location not associated with WR Imagining

escalated to Fady for further direction per email from Jamie Revels on 09/29/25 "I prefer to use Gerald, our service engineer, for the PM's on out units. This would apply to all of the units for WRDI(WakeRadiology)."

10/20/2025 YEspino Emailed Whitney Moore @wmoore@disradiology.com to verify the Pm info sent in.

🔧 Work Performed
Planner Labor
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System Installed Product 107228163 - USD23B0805
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Oct 14, 4:30 PM
Case Number: 00535539
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 14, 5:19 PM
Work Order: WO-01309410
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Oct 15, 6:28 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 8m
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Oct 24, 7:36 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 9d 1h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 24, 9:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 44m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 18h
⚠️ 7.0 business days
🧾
Invoice Created Nov 10, 10:54 AM
Invoice Number: SM-245249

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00535539
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Oct 14, 5:19 PM
Invoice #
SM-245249

Work Details (1)

Name Type Status Qty Amount Date
WL-02982648 Labor Open 0.016666666666667 $38.00 Oct 24, 7:39 AM

Details