There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
10/17/25 AJinerson - Received email w/ tech/SUPs regarding needing to flip WO back over to CWalker to cover on 10/20 since he already has parts.
Notified team that the second round of parts have already been shipped out to KCogdill as well.
10/16/25 AJinerson - Discussed w/ FOM RIngraham and confirmed to use tech KCogdill to cover by SLA since tech will already be traveling to this area next week to help w/ other WOs. Chatter to FSE.
10/15/25 RCook- Per RIngraham WO needs to go to WM. Local technician has a family emergency and will not be in the field rest of this week. Returning WO to dispatch to clear tech and placing into L2 screening for new parts order to be added. Parts already shipped.
🔧Work Performed
Replaced L-assembly. Verified kiosk operating as intended
🔍Technician Findings
Kiosk out of order sign
⚠️Problem Description
Tech will be shipped replacement L assembly, and power cord kit to replace on unit.
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
90550, BP Monitor, Ad Display
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Email:Re: CVS Niceville repair? WO-01309411
Completed Oct 17, 2025
From: mark.franks@emsar.com
To: craig.walker@emsar.com, robert.ingraham@emsar.com, abby.jinerson@emsar.com
Cc: kevin.cogdill@emsar.com
Monday the 20th is fine
Very Respectfully,
Mark Franks
Field Service Supervisor
Cell: 678-292-8019
mark.franks@emsar.com
www.emsar.com <http://www.emsar.com>
<http://www.csa-servcie.com>
The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you
📋
Inbound from +18508978550
Completed Oct 14, 2025
Per Nicole, Multiple customers and pharmacy have complained that sometimes unit doesn't take a reading at all, other times it's a way off, high and low.
Oct 16, 2025 2:09pm
@Kevin Cogdill Hi Kevin! Just wanted to give you a heads up, we assigned/scheduled this for you to cover on Monday afternoon, 10/20 on your way over to Pensacola. Parts will be shipped to you and will most likely be delivered sometime between tomorrow, 10/17 - Sat. 10/18. Thank you! CC @Mark Franks @Robert Ingraham