Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309413 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UF HEALTH SHANDS HOSPITAL — 1600 SW ARCHER RD GAINESVILLE FL 32610, GAINESVILLE FL, 32610

Oct 14, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed
Active: 38 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Oct 15 → Nov 4, 2025
14 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 1 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Nov 4 → Dec 16, 2025
27 business days (counted)
Running total: 28 of ? biz days used
10d
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 31, 2025
10 business days (counted)
Running total: 38 of ? biz days used
Created: Oct 14, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 15 Created ▶ Running 1 1
Oct 15 → Nov 4 Ready for Release ⏸ Paused 14 —
Nov 4 → Nov 4 Assigned ▶ Running 0 1
Nov 4 → Dec 16 Scheduled ▶ Running 27 28
Dec 16 → Dec 31 Tech On Site ▶ Running 10 38
Dispatch 1.3d
Holding 15.0d (excluded)
Coordinators 27.1d
Field Work 11.0d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
15.0 days
Coordinators
27.1 days
Over SLA
Field Work
11.0 days
Over SLA
Created: Oct 14, 2025 Due: Dec 30, 2025 Completed: Dec 31, 2025 (on time)
📅
52.3 days Total Age
⏱️
27.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00535546
URGENT Philips WO Request
Closed
Transducer, X7-2t Compact (MTEE) RoHS Installed Product 83257250 - B3DRY6
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309413 (current) Invoiced
Preventive Maintenance • Jared Heisler
Created: Oct 14, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 27.1 days stuck in "Scheduled"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
15.0d
Scheduled
27.1d / 2.0d SLA
Tech On Site
11.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 Cever email from Theus, Walter T. <walter.theus@ufhealth.org> advising where the devices are located advised fSE onsite Nov 12th-21st will complete while onsite.

10/23/2025 YEspino Sending an email to Amanda Whitlow, Walter Theus, Lauren Hemmerick, and Chris Ferrell to cover all the Shands locations for November.


10/20/2025 YEspino Emailed Van Johnson @van.johnson@ufhealth.org to verify the Pm info sent in.

🔧 Work Performed
Device is no longer at Facility per Walt Theus
🔍 Technician Findings
Device is no longer at Facility per Walt Theus
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS Installed Product 83257250 - B3DRY6
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Oct 14, 4:36 PM
Case Number: 00535546
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 14, 5:27 PM
Work Order: WO-01309413
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Oct 15, 6:26 AM
From: Entered
To: Ready for Release
Duration in Previous: 12h 58m
🚨 15.0 business days
👷
▶
3 Technician Assigned Nov 4, 7:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 2h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-20T13:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Fady Messak Nov 24, 11:04 AM
Scheduled For: 2025-12-15T13:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Jared Heisler Dec 15, 7:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 12h
🚨 11.5 business days
⏱️
▶
2 2x Labor Added Dec 31, 6:55 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 15d 23h, 0m
⚠️ 9.6 business days
📄
▶
2 Status: Ready to Bill Jan 14, 9:42 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251145

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 27.1 business days (threshold: 2.0 business days)
Exceeded by 25.1 business days
Tech On Site
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00535546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 15, 8:00 AM
Created
Oct 14, 5:27 PM
Invoice #
SM-251145

Work Details (2)

Name Type Status Qty Amount Date
WL-03051928 Labor Open 0.25 $0.00 Dec 31, 6:55 PM
WL-03051929 Labor Open 0.25 $0.00 Dec 31, 6:55 PM

Details